Business Responsibility Report for FY 2019-20

Business Responsibility Report for FY -

INTRODUCTION

The Company is amongst the globally leading manufacturers in the

automobile segment and continues to be India’s largest automobile

Company with a consolidated revenue of `264,041.12 crores in

FY 2019-20. Being the first Indian Company from the engineering sector

to be listed on the New York Stock Exchange, the Company believes in

the core philosophy of ‘Good Corporate Citizenship’, staying committed

to sustainability and the spirit of ‘giving back to society’. The Company is

present across all segments of the commercial and passenger vehicles,

with a widespread of over 8,400 dealerships offering sales and services

and has well established spare parts network touch points.

The Business Responsibility Report (BRR) highlights the approach of

the Company towards creating long-term value for all its stakeholders.

The Report is aligned with National Voluntary Guidelines on Social,

Environmental and Economic Responsibilities of Business (NVG-SEE)

released by Ministry of Corporate Affairs and is in accordance with

Regulation 34(2)(f) of the Securities and Exchange Board of India

(Listing Obligations and Disclosure Requirements) Regulations 2015

(SEBI Listing Regulations). This Report provides an overview of the

activities carried out by the Company under each of the nine principles

outlined in NVG.

Section A: General Information about the Company

. Corporate Identity Number (CIN) of the Company:

L28920MH1945PLC004520

. Name of the Company: Tata Motors Limited

. Registered address: Bombay House, 24, Homi Mody Street,

Mumbai - 400001

. Website: http://www.tatamotors.com/

. E-mail id: inv_rel@tatamotors.com

. Financial Year reported: 2019-20

. Sector(s) that the Company is engaged in (industrial

activity code-wise)

NIC Code Description

2910 Manufacture of motor vehicles

2920 Manufacture of bodies (coachwork) for motor vehicles

2930 Manufacture of parts and accessories for motor vehicles

4510 Sale of motor vehicle

4520 Maintenance and repair of motor vehicles

4530 Sale of motor vehicle parts and accessories

. List three key products/services that the Company

manufactures/provides (as in balance sheet)

1. Passenger Cars

2. Commercial Vehicles

3. Vehicles sales and service

Please navigate to our website www.tatamotors.com for

complete list of our products.

. Total number of locations where business activity is

undertaken by the Company

i. Number of International Locations (Provide details of

major ): Through subsidiaries, joint ventures and associate

companies, the Company operates in over 125 countries and

has over 8,400 customer touch points. The Company has

manufacturing facilities in the UK, South Korea, South Africa,

Indonesia, China, Brazil, Austria and Slovakia.

ii. Number of National Locations: The Company’s manufacturing

locations in India are situated at Jamshedpur (Jharkhand),

Pune (Maharashtra), Lucknow (Uttar Pradesh), Pantnagar

(Uttarakhand), Sanand (Gujarat) and Dharwad (Karnataka).

Please refer ‘Extending mobility services across the World’

section of the Integrated Annual Report FY 2019-20 for

graphics representation on global operations.

. Markets served by the Company - Local/State/National/

International

The Company’s automobiles and services predominates the Indian

market as well as enjoys global presence across markets of North

America, UK, Europe, Africa, China and Asia.

Please refer ‘Extending mobility services across the World’

section of the Integrated Annual Report FY 2019-20 for graphics

representation on global operations.

Section B: Financial Details of the Company

. Paid up Capital (INR): `7,19.54 crores

. Total Turnover (INR): `42,963.03 crores (This is standalone figure)

. Total profit after taxes (INR): Loss of `7,453.98 crores (This is

standalone figure)

. Total Spending on Corporate Social Responsibility (CSR) as

percentage of profit after tax (%): Total expenditure reported

is `22.91 crores.

. List of activities in which expenditure in  above has been incurred: -

The Company has been regularly conducting a community

engagement strategy which revolves around four focus themes:

. Arogya (Health): The focus is to work on addressing child

malnutrition and health awareness for females. This initiative

provides preventive and curative health services to the

community. In FY2019-20, 400,000 members benefited from

our health initiatives.

. Vidyadhanam (Education): This initiative aims to improve the

quality of education in schools by offering scholarship to

meritorious and needy secondary school students, organizing

special coaching classes to improve academic performance

in Class X Board exam, supporting school infrastructure

and organizing co-curricular activities for well-rounded

personality development. In FY2019-20, 152,600 students

benefited from our education program.

(Pursuant to Regulation ()(f) of SEBI Listing Regulations)

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. Kaushalya (Employability): This program has been designed

to enhance skill development amongst youth. It includes

inculcating marketable skills in school dropout youth in auto

sector, non-auto trades, agriculture and allied activities. It

also strengthens the Industrial Training Institutes by offering

domain expertise of automotive skills through knowledge

partnership. In FY2019-20 the Company has trained 117,500

youth and farmers.

. Vasundhara (Environment): The initiatives to improve the

environment included promotion of renewable energy,

creation of carbon sinks through large scale sapling plantation,

construction of water conservation structures and building

awareness among the community members. 117,464 saplings

have been planted in our various prog under these initiatives.

Sensitizing the younger generations of our society towards

conservation of our environment was the aim of various

environmental awareness programmes launched and around

91,000 people actively participated in these programmes.

. Rural Development Programmes: These programmes

endeavored for integrated village development, with the

key element to leverage resources through convergence of

government schemes. The Company has collaborated with

Sahabhag - the CSR Cell of Government of Maharashtra to

improve the quality of life of the 3000 tribal communities at

Pathardi Gram Panchayat in Jawhar block of Palghar district,

where 70% of the resources for village development arrive

from the Government supplies.

Please refer "Annexure-: Annual Report on CSR Activities"

section of the Integrated Annual Report FY 2019-20 and

the Company’s Annual CSR Report 2019-20 for detailed

community engagement strategy and key initiatives. The

reports are available on our website

https://www.tatamotors.

com/wp-content/uploads/2020/06/17104550/annual-csr-

report-2019-20.pdf

Section C: Other Details

. Does the Company have any Subsidiary Company/ Companies?

The Company has 103 direct and indirect subsidiaries in India and

abroad as on year ended March 31, 2020.

. Do the Subsidiary Company/Companies participate in the BR

Initiatives of the parent Company? If yes, then indicate the number

of such subsidiary Company(s)

The Company positively influences and encourages its subsidiaries

to adopt Business Responsibility (BR) initiatives. All the Company’s

subsidiaries are guided by Tata Code of Conduct (TCoC) to conduct

their business in an ethical, transparent and accountable manner.

It covers suppliers, customers and other stakeholders. It also

addresses key BR issues like Quality and Customer value, Corruption

and Bribery, Health and Safety, Environment, Human Rights and

Employee well-being.

. Do any other entity/entities (e.g. suppliers, distributors etc.) that

the Company does business with participate in the BR initiatives of

the Company? If yes, then indicate the percentage of such entity/

entities? [Less than %, -%, More than %]

The Company’s suppliers and distributors are critical participants

in supply chain operations and any sustainability issues can have

glaring impact on overall operations. The Company engages

with its suppliers and channel partners on BR initiatives through

Sustainable Value Chain Program. The suppliers and dealers

initiatives serve as a platform to raise awareness on sustainability

topics such as health, safety, environment and community at large.

The vendors and dealers situated across all locations participate in

these sustainability initiatives. Nearly 100% of our critical suppliers

have been covered under the sustainable supply chain initiative.

Section D: BR Information

. Details of Director/Directors responsible for BR

a) Details of the Director/Directors responsible for

implementation of the BR policy/policies.

S. No. Particulars Details

DIN Number

(if applicable)

07427375

2. Name Mr. Guenter Butschek

3. Designation CEO and Managing Director

4 Telephone 022 6665 8282

5. E-mail id

Guenter[email protected]

b) Details of the BR head

S. No. Particulars Details

1. DIN Number

(if applicable)

N.A

2. Name Mr. Ravindra Kumar Godabanal

Parameswarappa

3. Designation CHRO

4 Telephone 022 62407101

5. E-mail id

Ravindrakumar[email protected]

. Principle-wise (as per NVGs) BR Policy/policies (Reply in Y/N)

The NVG on social, environmental and economic responsibilities of business released by the Ministry of Corporate Affairs has adopted nine

areas of business responsibility. These are as follows:

P – Businesses should conduct and govern themselves with Ethics, Transparency and Accountability.

P – Businesses should provide goods and services that are safe and contribute to sustainability throughout their life cycle.

P – Businesses should promote the well-being of all employees.

P - Businesses should respect the interests of, and be responsive towards all stakeholders, especially those who are disadvantaged,

vulnerable and marginalized.

P – Businesses should respect and promote human rights.

P – Businesses should respect, protect, and make efforts to restore the environment.

P – Businesses when engaged in influencing public and regulatory policy, should do so in a responsible manner.

P – Businesses should support inclusive growth and equitable development.

P – Businesses should engage with and provide value to their customers and consumers in a responsible manner.

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S. No. Questions P  P  P  P  P  P  P  P  P 

1. Do you have policy/policies for? Y Y Y Y Y Y Y Y Y

2. Has the policy being formulated in consultation with the

relevant stakeholders?

Y Y Y Y Y Y Y Y Y

3. Does the policy conform to any national / international

standards? If yes, specify?

(The policies conformance to the spirit of international

standards like ISO 9000, ISO 14000, OHSAS 18000,

SA 8000, UNGC guidelines and ILO principles and

meet the regulatory requirements such as SEBI Listing

Regulations, Sarbanes Oxley Act etc. The policies

reflects Tata Group’s commitment to improve the quality

of life of the communities it serves and practice of

returning to society what it earns)

Y Y Y Y Y Y Y Y Y

4. Has the policy being approved by the Board? If yes, has

it been signed by MD/ owner/ CEO/ appropriate Board

Director?*

Y Y Y Y Y Y Y Y Y

5. Does the Company have a specified committee of the

Board/ Director/ Official to oversee the implementation

of the policy?

Y Y Y Y Y Y Y Y Y

6. Has the policy been formally communicated to all

relevant internal and external stakeholders?

The policies have been communicated to all internal stakeholders. TCoC and other

policies are communicated to suppliers, vendors, dealers and channel partners

based on their relevance.

7. Does the Company have in-house structure to implement

the policy/policies

The Company has established in-house structures to implement these policies.

8. Does the Company have a grievance redressal

mechanism related to the policy/ policies to address

stakeholders' grievances related to the policy/ policies?

The whistle blower mechanism provides employees to report any concerns or

grievances pertaining to any potential or actual violation of TCoC, which covers

all aspects of BRR. An Investor grievance mechanism is in place to respond to

investor grievances. The Customer Complaints mechanism records the grievances of

customers on product and service quality and other issues of interest to them. The

supplier, vendor, dealer and channel partner forums and ongoing communication

captures their concerns and grievances. The continual community engagement,

needs assessments, impact assessments serve as means for communities to

represent their concerns and grievances.

Has the Company carried out independent audit/

evaluation of the working of this policy by an internal or

external agency?

The implementation of TCoC and other policies are reviewed through internal audit

function/Ethics Counsellor. External assessment of Tata Business Excellence Model

(TBEM) covers the review of implementation of all the Company policies. The Quality,

Safety & Health and Environmental policies are subject to internal and external

audits as part of certification process.

* All the policies are signed by the Managing Director or an Executive Director. All the policies are carved from its guiding principles and core

values. These policies are mapped to each principle hereunder:

Principle Applicable Policies Link for policies

Principle 1: Businesses should

conduct and govern themselves

with Ethics, Transparency and

Accountability

Whistle Blower Policy

Tata Code of Conduct

https://www.tatamotors.com/investors/corporate-governance/policies/

https://www.tatamotors.com/wp-content/uploads/2015/10/09042523/tata-

code-of-conduct1.pdf

Principle 2: Businesses should

provide goods and services

that are safe and contribute to

sustainability throughout their

life cycle.

Sustainability Policy

Environment Policy,

Quality Policy

Supplier Code of Conduct,

Dealer Code of Conduct

https://www.tatamotors.com/investors/corporate-governance/policies/

https://www.tatamotors.com/wp-content/uploads/2019/05/21063650/supplier-

code-of-conduct.pdf

https://www.tatamotors.com/wp-content/uploads/2019/05/21063650/dealer-

code-of-conduct.pdf

Principle 3: Businesses should

promote the well-being of all

employees.

Sustainability Policy

Safety Policy

https://www.tatamotors.com/investors/corporate-governance/policies/

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Principle Applicable Policies Link for policies

Principle 4: Businesses

should respect the interests

of, and be responsive towards

all stakeholders, especially

those who are disadvantaged,

vulnerable and marginalized.

CSR Policy

Tata Affirmative Action Policy

Sustainability Policy

http://investors.tatamotors.com/pdf/csr-policy.pdf

https://www.tata.com/careers/affirmative-action

https://www.tatamotors.com/investors/corporate-governance/policies/

Principle 5: Businesses should

respect and promote human

rights.

Tata Code of Conduct

Sustainability Policy

Whistle Blower Policy

https://www.tatamotors.com/wp-content/uploads/2015/10/09042523/tata-

code-of-conduct1.pdf

https://www.tatamotors.com/investors/corporate-governance/policies/

Principle 6: Businesses should

respect, protect, and make efforts

to restore the environment.

Environment Policy

Sustainability Policy

Climate Change Policy

https://www.tatamotors.com/investors/corporate-governance/policies/

Principle 7: Businesses, when

engaged in influencing public

and regulatory policy, should do

so in a responsible manner.

Tata Code of Conduct

https://www.tatamotors.com/wp-content/uploads/2015/10/09042523/tata-

code-of-conduct1.pdf

Principle 8: Businesses should

support inclusive growth and

equitable development.

Sustainability Policy

CSR Policy

https://www.tatamotors.com/investors/corporate-governance/policies/

http://investors.tatamotors.com/pdf/csr-policy.pdf

Principle 9: Businesses should

engage with and provide value to

their customers and consumers

in a responsible manner.

Tata Code of Conduct

Quality Policy

https://www.tatamotors.com/wp-content/uploads/2015/10/09042523/tata-

code-of-conduct1.pdf

https://www.tatamotors.com/investors/corporate-governance/policies/

. Governance related to BR

a) Indicate the frequency with which the Board of Directors,

Committee of the Board or CEO assess the BR performance

of the Company. Within  months, - months, annually,

more than  year

A dedicated Safety, Health & Sustainability (SH&S)

Committee oversees the overall implementation of the

BR practices and its performance on a quarterly basis.

The Company follow a systematic, multi-tiered approach

to review SH&S performance - first review by the Factory

Implementation Committee followed by Plant level Apex

Committee/Sub-committee and then by SH&S Council and

finally by SH&S Committee.

Please refer 'Corporate Governance' section of the

Integrated Annual Report FY 2019-20 for various Board

Committees and their roles and responsibilities.

b) Does the Company publish a BR or a Sustainability

Report? What is the hyperlink for viewing this report? How

frequently it is published?

The Company publishes an Annual Integrated Report

and non-financial disclosures in this Report, which are

in accordance with the Global Reporting Initiative (GRI)

standards and a mapping is provided with principles of

United Nations Global Compact (UNGC) and Sustainable

Development Goals (SDGs). The Company’s CSR Report

can be viewed at https://www.tatamotors.com/wp-

content/uploads/2020/06/17104550/annual-csr-

report-2019-20.pdf

Section E: Principle-wise performance

Principle : Ethics, Transparency and Accountability

. Does the policy relating to ethics, bribery and corruption cover

only the Company? Yes/ No. Does it extend to the Group/Joint

Ventures/ Suppliers/Contractors/ NGOs/Others?

The Company has adopted the TCoC to remain consistently

vigilant and ensure ethical conduct of its operations. All internal

and external stakeholders of the Tata Group are expected to

work within boundaries of the TCoC. The Company ensures

compliance of ethical standards by its vendors and contractors

through appropriate clauses in its work contracts to which

they are obligated. Generally, the contract includes clauses in

relation to Human Rights Protection, Corruption practices and

other topics related to ethics. Training and awareness on TCoC

is provided to all employees and relevant stakeholders are also

made aware of the same from time to time.

The Company has a ‘Supplier Code of Conduct’ and ‘Dealer Code

of Conduct’ that guides our suppliers and dealers to topics such

as regulatory compliances, prevention of bribery and corruption,

protection of human rights, health and safety, environment,

conflict of interest, reporting violations etc.

The Company also has a whistle blower mechanism, which is

being governed by the Whistle Blower Policy. Through this it has

placed mechanisms for ensuring confidentiality and protecting

the whistle blower from any harassment/ victimization. The

Policy covers instances pertaining to any unfair practice like

retaliation, threat or intimidation of termination/suspension

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Integrated Annual Report 2019-20

of service, disciplinary action, transfer, demotion, refusal of

promotion, or the like including any direct or indirect use of

authority to obstruct the Whistle Blower’s right to continue to

perform his duties/functions including making further Protected

Disclosure. The Policy is directly monitored by the Chairman of

the Audit Committee and the Chief Ethics Counselor.

Ethics Helpline:

The Company has an ethics helpline where employees can

place anonymous complaints against ethics violations as per the

Policy of the Company. The ethics helpline can be reached in the

following ways:

A Whistleblower can report his / her ethical concerns by using

the “Speak Up” service by either calling on 1800 103 2931

or log on to the website www.speak-up.info/tatamotors and

send the concerns.

Oral reports are normally documented by the Chief Ethics

Counselor / Chairman of the Audit Committee accessing the voice

mail by a written transcription of the oral report.

Written application:

All concerns can be reported to Chief Ethics Counselor / Chairman

of the Audit Committee in Hindi, English or any regional language.

. How many stakeholder complaints have been received in the

past financial year and what percentage was satisfactorily

resolved by the management? If so, provide details thereof, in

about  words or so.

Stakeholders Complaint Received 160

Stakeholders Complaint Resolved 103

Percentage of Stakeholders Complaint Resolved 64.38

The above stakeholder complaints are related to TCoC concerns,

investor complaints and POSH complaints. TCoC concerns

include complaints related to employee relations, financial

impropriety, legal compliance and unfair business practices.

The Company has setup an Investor Grievance Mechanism

to respond to investor grievances in a timely and appropriate

manner. The investor grievances are also reviewed at the Board

level by an Investors’ Grievance Committee and immediate action

is taken to resolve the same. The TCoC concerns are resolved

through internal review mechanism by Ethics Counselor and

Senior Management.

Principle : Product Life Cycle Sustainability

. List up to  of your products or services whose design has

incorporated social or environmental concerns, risks and/

or opportunities.

The Company is a leading automobile manufacturer of India and

has played a significant role over the years in contributing to

economic growth through its commercial and passenger vehicles

which transport people and goods. The Company realizes its

responsibility as a growth enabler and endeavors to create

vehicles which will promote entrepreneurship. The Company

completed delivered four Starbus LNG units to LNG Petronet

Limited, two buses delivered in Dahej, Gujarat and two buses in

Kochi, Kerala. LNG bus reduces greenhouse gas (GHG) emissions

by 30% in comparison with conventional fuels.

The Company has also signed an MoU with Prakriti E-Mobility

Private Limited to deploy Tigor Electric Vehicles (EVs) in New

Delhi. Tata Steel Limited has partnered with the Company to

introduce Tigor EVs for employee transportation in Jamshedpur.

Tigor EV are fully electrical, zero emission vehicles. They are

equipped with a single speed, automatic transmission and the

electric drive systems allows maximum efficiency and seamless

acceleration.

The Company has also bagged the biggest electric bus contract in

India, by Ahmedabad Janmarg Ltd. Tata Ultra Urban 9/9 Electric

AC Bus will run in the Ahmedabad’s BRTS [Bus Rapid Transit

System] corridor.

The Company also launched Nexon EV, an electric SUV which is

has partnered with Uttar Gujarat Vij Company Ltd. (UGVCL) to

deploy Tigor EVs in Gandhinagar and Ahmedabad, as a part of

its tender with Energy Efficiency Services Limited (EESL). It has

an efficient high voltage system, fast charging capability and

extended battery life. The Nexon EV retains all its learnings from

the Nexon Global NCAP rating and comes with class leading

safety features.

. For each such product, provide the following details in respect

of resource use (energy, water, raw material etc.) per unit of

product (optional):

(a) Reduction during sourcing/ production/ distribution

achieved since the previous year throughout

the value chain?

The Company focuses on new and improved technologies

and has systems in place to ensure sustainable sourcing.

In order to reduce the fuel consumption, the Company

focuses on researching, developing and producing new

technologies, such as hybrid engines, electric cars, fuel-

cell vehicles. Various development programme to reduce

the consumption of fuel, like the use of lightweight

materials, reducing parasitic losses through the driveline

and improvements in aerodynamics are also studied and

implemented by the Company. The Company is extensively

working on green and light weighing technologies in

products by going beyond the basic environmental

regulatory compliance. The Company continuously strives

to improve the sustainability performance of its product on

life cycle basis. At the sourcing stage, the Company works

with its suppliers to reduce the environmental impacts

by using returnable and recyclable packing solutions

for majority of the components thereby managing the

cost and quality, minimizing material utilization and

waste generation. Through the Sustainable Supply Chain

Initiative, the Company also encourages its suppliers to

implement rain-water harvesting and install renewable

energy at their facilities.

(b) Reduction during usage by consumers (energy, water) has

been achieved since the previous year?

The class leading fuel efficiencies of the Company’s

vehicles enable the customers achieve reduction in fuel

consumption which translates into cost savings. The

REVOTRON engine epitomizes the Fuel-Next philosophy of

the Company. It is developed using a range of eco-friendly

and future oriented technologies. It also incorporates

latest know-how like multi drive modes, allowing the

best of economy and driving pleasure. The Company’s

value proposition in the commercial vehicles is aimed to

create vehicles with lowest overall cost of ownership.

LNG bus reduces GHG emissions by 30% in comparison

with conventional fuels. Tigor EV and Nexon EV are fully

electrical and generate zero on road emission.

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Integrated Report Statutory Reports > Business Responsibility Report Financial Statements

. Does the Company have procedures in place for sustainable

sourcing (including transportation)? If yes, what percentage of

your inputs was sourced sustainably?

The Company has an Environmental Procurement Policy and

Sustainability Policy to engage with its value chain partners

on sustainability. The Supplier Code of Conduct provides the

foundation for inculcating sustainable business practices for

suppliers and addresses topics such as regulatory compliance,

prevention of bribery and corruption, protection of human rights,

health and safety, environment etc. The Company continually

works with its vendors and suppliers to ensure sustainable

sourcing and has launched a sustainable supply chain initiative

in FY2017. Through this initiative the Company aims to firstly

create awareness on the subject, call for suppliers’ sustainability

data and subsequently conduct a site assessment for data

verification. The Company has ‘Sustainability Guidelines for

Suppliers’ covering key topics like governance, legal compliance,

TCoC, management system certification, transparency &

reporting, Occupational Health and Safety, labour and human

rights. As on 31st March 2020, 358 suppliers have been covered

under this initiative.

The Company has also extended this initiative to its downstream

and have initiated the Dealers Sustainability Initiative in FY2019.

A total of 237 dealers have been covered in the workshop. As

on March 31st 2020, 67 dealerships have been assessed under

this initiative. The Company noted that significant initiatives

have been taken to reduce the packaging impacts in the supply

chain by using recycled/ returnable packaging solutions for

various components.

. Has the Company taken any steps to procure goods and

services from local & small producers, including communities

surrounding their place of work? If yes, what steps have

been taken to improve their capacity and capability of local

and small vendors?

During the year, the Company procured 53.06% of the materials

(by value) from local sources, where local is defined as the State

in which the manufacturing plant is established.

The Company takes significant initiatives in enhancing the

capabilities of local and small vendors.

As outlined in the Sustainable Supply Chain Guidelines, the

Company expects all its suppliers and dealers to adopt the

IATF Quality Management System, Environment Management

Systems and Occupational Health & Safety Management

Systems. As a part of the Sustainable Supply Chain Initiative,

the suppliers are invited to capacity building workshops on

sustainability that provide training on different topics such as

governance, legal compliance, TCoC, management system

certification, transparency & reporting, Occupational Health and

Safety, labour and human rights. The Company also encourages

its suppliers to implement rain-water harvesting and install

renewable energy at their facilities.

. Does the Company have a mechanism to recycle products and

waste? If yes what is the percentage of recycling of products and

waste (separately as <%, -%, >%). Also, provide details

thereof, in about  words or so.

The Company adopted the principles of Reduce-Reuse-Recover

to manufacture products with materials, of which 85% can be

recycled thus minimizing the pressure on natural resources.

The recyclability quotient of our products is continuously

monitored by our Research and Development team and verified

by European VDA agency. The Engineering & Research team

overlook the supply chain and purchase work in tandem to

identify and source materials that are more sustainable from

total life cycle perspective, i.e. recyclable and renewable. The

waste generated during manufacturing is managed as per

regulatory requirements.

The Company embedded the principles of Circular Economy in

our operations through Reduce-Reuse-Recover initiatives. Tata

Prolife Business Division remanufactures auto components

which have reached the end of their useful life. Aimed at

commercial vehicle (CV) owners, Tata Prolife extends the life of

engine long blocks through systematic overhaul that leads to

optimum performance while also adding to the life of the products.

In FY2019-20 a total of 33,615 engines were reconditioned.

Remanufacturing not only leads to material savings but it also

reduces associated energy and water consumption as well as the

emissions generated from procurement of raw material required

for new engine.

Principle : Employee Wellbeing

. Please indicate the Total number of employees.

42,597 as on 31st March, 2020 (includes permanent, temporary,

trainee and contractual employees)

. Please indicate the Total number of employees hired

on temporary/ contractual/ casual basis.

65,521 as on 31st March, 2020

. Please indicate the Number of permanent women employees.

1,116 as on 31st March, 2020

. Please indicate the Number of permanent employees

with disabilities

16 as on 31st March, 2020. These employees represent self

severe disability

. Do you have an employee association that is recognized

by management?

The manufacturing plants at Jamshedpur, Pune, Lucknow,

Pantnagar and Sanand have employee unions recognized by

the Management. The Company enters into long term wage

settlements with these recognized unions. The Company has

employee associations in all locations except at the Dharwad

Plant for our permanent workmen.

. What percentage of your permanent employees is members of

this recognized employee association?

Around 99.5% of permanent workmen are part of associations

recognized by Management. The Company does not have an

employees union at the Dharwad Plant.

. Please indicate the Number of complaints relating to child

labour, forced labour, involuntary labour, sexual harassment

in the last financial year and pending, as on the end of the

financial year .

Sl. No. Category

No of complaints

filed during the

financial year

No of complaints

pending as on end

of the financial

year

1. Child labour/forced

labour/involuntary

labour

Nil Nil

2. Sexual harassment 12 1

3. Discriminatory

employment

Nil Nil

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. What percentage of your under mentioned employees were

given safety & skill up-gradation training in the last year

• Permanent Employees

• Permanent Women Employees

• Casual/Temporary/Contractual Employees

• Employees with Disabilities

Safety is of paramount importance to the Company. All employees

in the Company are provided with safety training as part of their

induction programme. The safety induction programme is also

a compulsory requirement for contract workforce before they

are inducted into the system. Training and Capability Building

across organisation continued to be considered as a key element

of Safety Processes. Aspects such as Safety Management

Fundamentals, Incident Investigations, Contractor and Vendor

Safety Management, Actions Employees Can Take (‘AECT’),

Safety Standards etc. are considered in training programme for

all Employees, Contractors and Vendors. The Company achieved

6.3 training man-hours per employee and 8.1 training man-hours

per contractor in FY 2019-20 for 7 manufacturing plants.

The Company believes in continual learning of its employees

and has institutionalized a continual learning model for skill

upgradation, especially at the shop-floor level. The learning and

development needs of management cadre employees are met

through the Company’s L&D structure which includes various

training delivery mechanisms.

Principle : Stakeholder Engagement

. Has the Company mapped its internal and external stakeholders?

Yes, the Company has identified its internal and

external stakeholders. Stakeholders’ views and suggestions

are incorporated into business strategies. A formal stakeholder

engagement process involves direct and detailed consultation

with different stakeholder Groups, helping in identifying the

critical issues that needs our immediate attention. In FY2018, a

detailed stakeholder engagement was conducted to understand

key material topics.

. Out of the above, has the Company identified the disadvantaged,

vulnerable & marginalized stakeholders?

Yes. The Company’s Affirmative Action (AA) Policy is specially

designed to address the socially disadvantaged sections of

the society i.e. scheduled castes and tribes. Within the broader

stakeholder Group of communities, the Company works towards

women empowerment and education of children. Every year, the

Company participate in TAAP (Tata Affirmative Action Program)

Assessment, developed on the lines of TBEM.

. Are there any special initiatives taken by the Company to

engage with the disadvantaged, vulnerable and marginalized

stakeholders. If so, provide details thereof, in about

 words or so.

The Company’s CSR programmes and projects are aimed at

serving the needy, deserving, socio-economically backward

and disadvantaged communities, to improve the quality of their

lives. Under TAAP, the Company continues to serve the SC

and ST communities in inter alia Education, Employability and

Entrepreneurship.

In FY 2019-20 the Company engaged with 7,63,600 people of

which 40% belong to the SC and ST communities. The health

initiatives rendered to 4,00,000 people, education to 1,52,600

children, youth and farmers employability to 1,17,500 lives;

environment awareness touched 91,000 lives and rural

development to 3,000 people.

The Integrated Village Development Programme of the Company

aims at holistic development of Pathardi Gram Panchayat in

Jawhar block of Palghar, an aspirational district with 100% Tribal

population. The integrated approach has been adopted, focusing

on leveraging the resources arrived from the Government

supplies through convergence of Government schemes. The

Company has collaborated the with the CSR Cell of Government

of Maharashtra to improve the quality of life of the 3,000 tribal

communities at Pathardi, where 70% of the resources for village

development arrive from by the government supplies

Principle : Human Rights

. Does the policy of the Company on human rights cover only the

Company or extend to the Group/Joint Ventures/Suppliers/

Contractors/NGOs/Others?

The Company respects human rights, which is an integral part

of TCoC. The Company also has a Policy on Human Rights. The

Company encourages and sets expectation for its suppliers,

vendors, contractors and other business partners associated

to adhere to principles of human rights laid out in TCoC,

Supplier Code of Conduct, and Sustainability Guidelines for

Suppliers and Dealers.

. How many stakeholder complaints have been received in the

past financial year and what percent was satisfactorily resolved

by the management?

In FY 2019-20, 160 concerns have been received towards actual

or potential violation of TCoC, of which 103 of the complaints

were satisfactorily resolved as at 31.03.2020.

Principle : Environmental

. Does the policy related to Principle  cover only the

Company or extends to the Group/Joint Ventures/Suppliers/

Contractors/NGOs/others.

The Company has an Environmental Policy which is available

on our website for all stakeholders. The Company also has

Environmental Procurement Policy which is applicable to all its

vendors, contractors and service providers.

Sustainability is built into the Company’s business processes

through the well-defined Sustainability Policy. This policy

reaffirms value system committed to integrate environmental,

social and ethical principles into the Company’s business and

innovate sustainable mobility solutions with passion to enhance

quality of life of communities.

. Does the Company have strategies/initiatives to address global

environmental issues such as climate change, global warming,

etc.? Y/N. If yes, please give hyperlink for webpage etc.

Yes, the Company has established a Climate Change policy

which guides the organisational efforts towards mitigating and

adapting to climate change. The Company approach towards

climate change mitigation and pursuing low carbon growth is

three - fold - develop cleaner and more fuel efficient vehicles,

reduce environmental impacts of manufacturing operations and

build awareness among stakeholders.

The Company continuously works on alternate fuel technologies

like electric vehicles, hybrid vehicles and fuel cell technologies.

The Company is working on mitigation of transition risk with

climate scenario below 2 degree centigrade and plans to

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Integrated Report Statutory Reports > Business Responsibility Report Financial Statements

establish Science Based Targets. The climate change strategies,

objectives and targets are methodically aligned to minimise

carbon emissions from our products, operations and value chain.

i. Product development: Minimizing carbon emissions

from products by developing clean products running

on alternative energy sources as more than 70% of the

carbon emissions are typically accounted during the use-

phase of the automobile product. The Corporate Average

Fuel Efficiency Regulation (CAFE) Regulations were

implemented in all our vehicles, while being abreast with

the latest technologies to meet the future regulatory

changes. The Company has accelerated working on

advance technology which would help reduce the carbon

emissions to a great extent. Introduction of hybrid buses,

electric cars and other alternate fuel technologies are

coherent with our ambitious plans to design and deliver

smart and sustainable mobility solutions for the future.

iii. Manufacturing Operations: The focus is on improving

energy efficiency and maximizing use of renewable energy

sources, thereby minimizing carbon emissions of our

manufacturing plants

iii. Value Chain: Through our Sustainable Supply Chain

Initiative and Dealers Sustainability Initiative, suppliers

and dealers are encouraged to improve energy efficiency,

reduce carbon emissions, promoting renewable energy at

varied levels of the supply chain, by with working with our

suppliers on capacity building, sensitizing and reducing

carbon emissions.

https://www.tatamotors.com/wp-content/

loads/2018/09/05090438/sustainability-report-2017-18.pdf

. Does the Company identify and assess potential

environmental risks? Y/N

Yes, the Sustainability Policy and Environmental Policy guides

the efforts in minimizing environmental impacts and continually

improve its environmental performance throughout the life

cycle of the product. Environment and climate related risks and

impacts are key priorities to the business and the Company has

comprehensive strategies in place.

The Company has adopted holistic Life Cycle Assessment

approach to identify and minimize potential environmental risks

and impacts across its lifecycle from sourcing to end of life.

All Indian manufacturing plants are certified to Environmental

Management Systems as per ISO 14001.

. Does the Company have any project related to Clean

Development Mechanism? If so, provide details thereof, in

about  words or so. Also, if yes, whether any environmental

compliance report is filed?

None of our Plants have undertaken Clean Development

Mechanism projects during FY 2019-20.

. Has the Company undertaken any other initiatives on - clean

technology, energy efficiency, renewable energy, etc.? Y/N. If

yes, please give hyperlink for web page etc.

The Company continued to work on improving energy efficiency,

clean technology and increased consumption of renewable

energy in line with its aspiration to RE100 - which is the global

corporate renewable energy initiative bringing together

hundreds of large and ambitious businesses committed to 100%

renewable electricity.

The Company has been working on advanced vehicles such

as LNG buses, electric vehicles, fuel cell buses, hydrogen cell

buses, etc. Apart from this, the Company is sourcing renewable

energy from on-site and off-site wind and solar installations at

various plant locations.

https://www.tatamotors.com/wp-content/uploads/2018/09/05090438/

sustainability-report-2017-18.pdf

Please refer to 'Annexure - ': Particulars of Conservation

of energy, Technology absorption and Foreign Exchange

Earnings and Outgo" section of the Integrated Annual Report

FY 2019-20 for details on the energy efficiency and cleaner

production initiatives.

. Are the Emissions/Waste generated by the Company within the

permissible limits given by CPCB/SPCB for the financial year

being reported?

- The Company’s manufacturing plants in India possess current

and valid ‘Consents to Operate’ and ‘Hazardous Waste

Authorizations’. Out of 9 plants, 3 plants are in the process of

renewing these operating permits from the respective Pollution

Control Boards of the States where they operate.

- State Pollution Control Board (SPCBs) have visited our plants

during the fiscal and collected environmental samples (treated

effluent, stack emissions and ambient air). The Company has

received the Analytical Results of 2 plants which show that the

samples conform to the consented norms, while we have not

received feedback at remaining plants as on date.

- The Company has robust systems for operation, maintenance

of pollution control facilities and monitor compliance with

permissible norms through in-house laboratories and also

through Government Recognized and National Accreditation

Board for Testing & Calibration Laboratories (NABL) approved

Laboratories. The plants are in compliance within the

permissible limits prescribed by Central Pollution Control

Board (CPCB) and SPCBs for air emissions, effluent quality and

discharge, and hazardous waste disposal.

. Number of show cause/ legal notices received from CPCB/

SPCB which are pending (i.e. not resolved to satisfaction) as on

end of Financial Year.

There are no Show Cause Notices / legal notices from CPCB/

SPCB pending resolution by the Company at end of FY2019-20.

Principle  Policy Advocacy

. Is your Company a member of any trade and chamber or

association? If Yes, Name only those major ones that your

business deals with:

The Company is a member of various trade and chamber

or associations. It actively participated in all WP29 UNECE

Group activities.

I. The Company participated in the following National

Committees which are working on formulating policies

and regulations for improvement of environment including

GHGs reduction throughout the country:

i. Standing Committee on Emissions (SCOE)

ii. Sub-committee on Idle (CO & HC) emission norms

of Union Ministry of Shipping, Road Transport and

Highways of India along with Automotive Research

Association of India (ARAI).

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Integrated Annual Report 2019-20

iii. Expert Committee to define “Heavy Duty Vehicle

Fuel Economy Norms for India” under Government

of India (GoI) initiatives by Ministry of Shipping, Road

Transport and Highways (MoSRTH) and Petroleum

Conservation Research Association (PCRA).

iv. Expert Committee to define “Light & Medium Duty

Vehicle Fuel Economy Norms for India” under GoI

initiative by MoSRTH, Ministry of Petroleum & Natural

Gas (MoPNG) and PCRA.

v. Expert Committee on “Fuel Economy and Labeling

of Passenger Cars” under GoI initiative by Bureau of

Energy Efficiency, Ministry of Power and MoSRTH.

vi. Inter-ministerial Committee for upcoming emission

norms (BS-VI) including Real World Driving Emissions

(RDE) and Portable Emission Measurement System

(PEMS) for Motor Vehicles under GoI initiative by

MoSRTH, Ministry of Heavy Industries and MoPNG.

vii. Quadricycle Emissions Norms formulated and notified.

viii. Ministry of New & Renewable Energy, GoI, has been

promoting and assisting technology development

for GHGs reduction by way of increased usage of

Biodiesel. In support to this initiative, the Company

has been currently running number of “Engine and

Vehicle prog to commercialize usage of Biodiesel”,

which is made available to the general public by oil

marketing companies.

ix. Working Group on Energy for Sub-Group on DST’s

XII

plan on Technology Development Program.

x. National Electric Mobility Mission Plan – The

Company actively participated in forming hybrid

performance criteria along with SIAM-FTG Group

and helped the Government to launch FAME scheme.

Presently, the Company is engaged in building two

types of hybrid and electric vehicles under Technical

Advisor Group under R&D scheme.

II. The Company also participated in following National

committees/ Regulatory forums for improving the road

safety perspectives including safety of driver, passengers

and pedestrians

i. Meetings with Hon Minister, Ministries & Joint

Secretary for finalizing/discussing the safety aspects

of various vehicle categories like Buses, Trucks

and Passenger Cars

ii. Central Motor Vehicle Rules- Technical Standing

Committee (CMVR TSC)

iii. Automotive Industry Standards Committee (AISC)

iv. BIS TEDC /TED Committee Meetings

v. Society of Indian Automobile Manufacturers (SIAM)

Council & various SIAM Group Meetings (CSR, EnC etc.)

vi. AISC/TED Panel Meetings on Individual Subjects

The Company participated in all the panel meetings pertaining to

emissions, fuel economy, conventional & non-conventional fuels

for rules and standards formulation.

. Have you advocated/lobbied through above associations

for the advancement or improvement of public good? Yes/

No; if yes specify the broad areas (drop box: Governance and

Administration, Economic Reforms, Inclusive Development

Policies, Energy security, Water, Food Security, Sustainable

Business Principles, Others)

The Company through various industry associations participated

in advocating matters relating to advancement of the industry and

public good. The Company supported various initiatives of SIAM,

to name a few included aspects of product safety, alternate fuel

vehicles, environment, fuel policies, customer information and

education. The Company’s Sustainability policy and AA Policy is

a progressive step towards inclusive development.

Principle : Inclusive Growth

. Does the Company have specified programmes/initiatives/

projects in pursuit of the policy related to Principle ? If yes

details thereof.

Inclusive growth is at the core of the Company’s community

development strategy. Ankur, the Company’s community

engagement strategy, is percolated to each manufacturing plant

through a detailed community development plan. The plant

specific plan, addresses the local needs while the corporate

cell addresses few company-wide strategic community

development initiatives like driver training, etc. The initiatives

primarily focus on Arogya (Health), Vidyadhanam (Education),

Kaushalya (Employability),Vasundhara (Environment) and Rural

Development Plan. Seva, the employee volunteering initiative

provides our employees with a platform to be a part of our

community initiatives. The Company along with its employees

also supports Sumant Moolgaonkar Development Foundation

(SMDF) towards implementing Amrutdhara, a National Drinking

Water Project to provide safe drinking water to communities.

Through adoption of AA Policy, the Company works toward

inclusion of socially disadvantaged and marginalized sections of

society (Scheduled Castes and Scheduled Tribes), through focus

on Education, Health, Employability and Entrepreneurship.

Please refer the Company’s ‘Annual CSR Report 2019-20’ for

detailed community engagement strategy and key initiatives.

. Are the programmes/projects undertaken through in-house

team/own foundation/external NGO/government structures/

any other organisation?

The CSR Programmes and Projects are deployed by the

Company directly; through Company-promoted societies/NGOS;

partnering with the Government and collaborating with reputed,

external non-profit organisations under different models.

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Area Partners Involved

Education Action Aid, Agastya International Foundation, Avanti Fellows, Block Resource Centre Education Dept.(SSA), Cathedral Church

Sanand, Center for Youth Development & Activities, Children's Movement for Civic Awareness, College of Engineering Pune,

Ganatar, Global Education Trust, Gram Vikas Kendra, IIT Bombay Alumni Association, Manav Seva Education Trust, Moinee

Foundation, Nav Jagrat Manav Samaj, Paryawaran Evam Jan Kalyan Samiti, Rotary Club of Nigdi, Samaj Vikas Kendra,

Samata Shikshan Sanstha, Sanand Lions Foundation Trust, Seva Sahyog Foundation, Shanti Seva Nidhi Trust, Shiksha Prasar

Kendra, Shri Shakti Kelavni Uttejak Trust, Society For Human Environmental Development, Suprabhat Mahila Mandal, Swami

Vivekananda Youth Movement, Swaroopwardhinee, Tata Institute of Social Sciences, Tata Motors Gruhini Social Welfare

Society, The Jai Narayan Charitable Trust, Urmee Charitable Trust, Vidya Poshak, Vikas Samities

Employability Ahmedabad Dist. Cooperative Milk Producers Union Ltd., Ambika Motor Driving School, Centre For Civil Society, CII, Gram

Vikas Kendra, Laurus Edutech Life Skills Pvt Ltd, Manikbag Automobile Pvt. Ltd., Mitcon Foundation, Paryawaran Evam Jan

Kalyan Samiti, Prasad Chikitsa, Pratham Education Foundation, Ramkrishna Mission Sakwar, Samaj Vikas Kendra, Sambhav

Foundation, Sanand Education Trust, Shashwat, Skill For Progress, Suvidha, Vedanta Foundation, Vikas Samities, Avashya

Foundation, Vruksha, Yashaswi Academy For Skills, Shashwat Trust Junne, Shashwat- Manchar, Ayush Motors Driving School,

Maharashtra State Board Of Technical Education (Msbte)

Health Action Aid, Chetna, Family Planning Association Of India, Gram Vikas Kendra, Jan Parivar Kalyan Sansthan, Manav Seva

Education Trust, Namaste Life, Nav Jagrat Manav Samaj, Parivar Kalyan Sansthan, Paryawaran Evam Jan Kalyan Samiti,

Prasad Chikitsa, Seth G S Medical College And Kem Hospital, Sneh Foundation, Snehdeep Jankalyan Foundation, Sumant

Moolgaonkar Development Foundation, Sterling Hospital, Swadhar, Vikas Samities, Vidya Poshak

Environment Bansilal Ramntath Agarwal Charitable Trust, Bombay Natural History Society, College of Social Work (Nirmala Niketan

Institute), Ganatar, Gram Vikas Kendra, Green Thumb, Manav Seva Education Trust, Paryawaran Evam Jan Kalyan Samiti, Samaj

Vikas Kendra, Sarvodhaya Maha Sangh, Terre Policy Center, Tree Public Foundation, Vikas Samities, Wildlife Research and

Conservation Society, Suvidha

Rural Development

BSILD (Erstwhile BAIF) Suprabhat Mahila Mandal, Aroehan, Government of Maharashtra

Please refer the Company’s ‘Annual CSR Report 2019-20’ for details on various community development programme partnerships.

. Have you done any impact assessment of your initiative?

Yes. The Company engages in periodic impact assessments that

are conducted either by its NGO partners or third party such

as BSILD (erstwhile BAIF) , TISS and KPMG. Frameworks like

Social Impact Assessment, Social Return on Investment (SROI)

are conducted and the outcome forms a critical input to the

community development plan preparation and implementation.

Please refer the Company’s ‘Annual CSR Report 2019-20’ for

details on community impacts created and assessed.

. What is your Company’s direct contribution to community

development projects- Amount in INR and the details of the

projects undertaken?

Total expenditure reported is `22.91 crores

The details of projects:

. Arogya (Health) build awareness on malnourishment

and other health problems in the community, provides

ferry mobile medical van to look into curative and

preventive health care.

2. Vidyadhanam (Education) supporting for infrastructure,

skills development, training and Institutionalized need

based scholarships.

3. Kaushalya (Employability) Industrial Training to school

dropout youth in auto sector, non-auto trades, agriculture

and allied activities.

4. Vasundhara (Environment) large scale sapling plantation,

construction of water conservation structures and

building awareness about environment and renewable

energy sources.

Please refer the Company’s ‘Annual CSR Report 2019-20’ and

‘Community Development’ section of Tata Motors Sustainability

Report 2019-20 for details on various community development

programme undertaken.

. Have you taken steps to ensure that this community development

initiative is successfully adopted by the community? Please

explain in  words, or so.

Yes. The Company adopted a collaborative and participatory

approach with communities/beneficiaries in conceiving and

deploying CSR projects. Partial beneficiary contribution is

sought, wherever feasible, for project deployment / asset

creation, maintenance for them to have greater ownership of

the projects - which we believe is crucial for sustainability of

our initiatives. Training and capacity building of communities and

relevant stakeholders to successfully adopt and carry forward

these initiatives is done from time to time.

Please refer the Company’s ‘Annual CSR Report 2019-20’ and

‘Community Development’ section of Tata Motors Sustainability

Report 2019-20 for details on various community development

programme undertaken.

Principle : Customer Value

. What percentage of customer complaints/consumer cases are

pending as on the end of financial year.

The Company has provided customers with the best in class after

sales service. The Company hears its customers through various

mode such as 24X7 Call center toll free no, website, social media,

Tata Motors Service Connect App.

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Integrated Annual Report 2019-20

The Company’s services are founded on three core ‘Service

Promises’ – ‘Responsive’, ‘Reliable’ and ‘Best value’. A host of

distinctive facilities and services are being offered to deliver

each of these promises to its customers across the worldwide

service network.

Passenger

Vehicle

Business Unit

Commercial

Vehicle

Business Unit

Total

Percentage of

Consumer Cases

Pending as on

31st March 2020

1.59 0.11 0.132

. Does the Company display product information on the product

label, over and above what is mandated as per local laws? Yes/

No/N.A./ Remarks (additional information)

The Company displays all the requisite product information and

safety guidance on the product label as required by the local laws.

Over and above the mandatory requirements, the Company also

subscribes to guidance by SIAM on various customer information

requirements such as the Fuel Economy Customer Information.

The vehicle manual is an important source of information for

customers which contains product information, safety guidance,

customer support details and tips on efficient use of the vehicle.

. Is there any case filed by any stakeholder against the Company

regarding unfair trade practices, irresponsible advertising and/

or anti-competitive behaviour during the last five years and

pending as on end of financial year. If so, provide details thereof,

in about  words or so

The National Fair Trade Regulator - the Competition Commission

of India (‘CCI’) had initiated legal actions for alleged anti –

competition behaviour against 17 manufactures including the

Company. The Company with other Auto Manufacturers have

filed Special Leave Petitions (SLPs) in the Supreme Court against

the order of the Delhi High Court. The SLPs have been admitted

by the SC and there is an interim stay operating in the matter. The

matters are now pending before the SC for further hearing.

A dealer of commercial vehicles from Varanasi viz. Varanasi

Auto, whose dealership was terminated by the Company on the

ground of non-performance has filed a petition before the CCI.

The CCI has been making preliminary enquiries in the matter

before deciding if it is worth going for further formal enquiry. The

Company and the dealer have made their respective submissions

before the CCI and it is awaiting decision in the matter.

. Did your Company carry out any consumer survey/ consumer

satisfaction trends?

Regular customer satisfaction surveys are conducted to assess

customer satisfaction levels and benchmark the Company’s

performance with industry peers. The customer centricity has

been intrinsic to our culture – develop, deliver, delight. The

Company continuously strive to provide best services to enhance

our customer engagement. Customer service quality is met

through integration of our Customer Relationship Management

and Dealer Management System (CRM – DMS).

The Passenger Vehicle business uses globally renowned

J.D.Power survey scores to assess overall customer satisfaction

and benchmark with industry peers. The Commercial Vehicle

business conduct customer satisfaction survey (eQ scores)

through External Agency AC Nielsen every year. The eQ i.e. CEI

scores conducted by AC Nielsen are in line with our internal

satisfaction scores. The commitment to offer its customers a

seamless after-sales experience, the Company one again was

ranked the 2

highest with a score of 870 (above industry average

of 826) in the prestigious J.D. Power India Customer Service

Index (Mass Market) Study SM for the FY 2019-20. This is the

third consecutive year that the Company has secured this rank.

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