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MY GOPRO WON’T POWER ON
Make sure your GoPro is charged. See SD Card + Battery Setup (page
10). If charging the battery doesn’t work, try restarting your camera.
See Restarting Your GoPro (page 109).
MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON
See Restarting Your GoPro (page 109).
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is usually not a problem with the file. If your footage
skips, one of these issues is probably the cause:
• The computer doesn’t work with HEVC files. Try downloading the
latest version of the GoPro Player for Mac
®
or Windows
®
for free at
gopro.com/apps.
• Your computer doesn’t meet the minimum requirements of the
software you’re using for playback.
I FORGOT MY CAMERA’S USERNAME OR PASSWORD
Swipe down on the rear screen to access the Dashboard, swipe left and
then tap Preferences > Connections > Camera Info.
I DON’T KNOW WHICH SOFTWARE VERSION I HAVE
Swipe down on the rear screen to access the Dashboard, swipe left and
then tap Preferences > About > Camera Info.
I CAN’T FIND MY CAMERA’S SERIAL NUMBER
The serial number is stamped inside the battery compartment of your
camera. You can also find it by swiping down on the rear screen to
access the Dashboard, swiping left and then tapping Preferences >
About > Camera Info.
For more answers to commonly asked questions, see gopro.com/help.
Troubleshooting
BATTERY DISPOSAL
Most rechargeable lithium-ion batteries are classified as non-hazardous
waste and are safe for disposal in the normal municipal waste stream.
Many regions require battery recycling. Check your local laws to make
sure that you can dispose of rechargeable batteries in your regular
trash. To safely dispose of lithium-ion batteries, protect terminals from
exposure to other metal with packing, masking, or electrical tape so they
do not cause a fire while being transported.
Lithium-ion batteries, however, do contain recyclable materials and
are accepted for recycling by the Rechargeable Battery Recycling
Corporation’s (RBRC) Battery Recycling Program. We encourage
you to visit Call2Recycle at call2recycle.org or call 1-800-BATTERY
in North America to find a convenient recycling location.
Never dispose of a battery in a fire because it may explode.
WARNING: Only use GoPro replacement batteries, power
cables, and battery charging accessories or devices with your
camera.
Using an older GoPro battery or non-GoPro battery could
greatly limit your camera’s performance, will void your
warranty, and may cause fire, electric shock or other safety
risk.
Battery Information