LEGEND 1: ARRIVALS SUMMARY REPORT & SPECIAL REQUESTS
Membership
Royal Ambassador
Membership level reserved for InterContinental hotels only
Ambassador
Membership level reserved for InterContinental hotels only
KimptonInner Circle
MembershiplevelreservedforKimptonhotelsonly
Opted-InforKarma
MembershiplevelreservedforKimptonhotels only
BusinessRewards
IHG®BusinessRewardsmember
BusinessAdvantage
UK hotels only
PotentialIHG Rewards Member
Indicates guest identified as a non-member but likely an IHG
Rewards member
PriorityEnrollment
Indicator to identify high-value non-members who should
be prioritizedas enrollmenttargets
Closeto NextMemberStatus
Indicates guestis within 2,500pointsof next
membershiplevel
New Member
Indicates a member has recently joined IHG®Rewards or
recently achieved an upgraded level of elite status
Visit Merlin > Initiatives > Guest Arrivals Reports for more information and training (https://me2.ihgmerline.com/web/initiatives/home) February 2022
Membership
Confirmable Upgrade
Member redeemed Confirmable Suite Reward. Assign room.
Recognize/Thank member for using their Reward.
Send Upgrade Email
Send Platinum & Diamond member an upgrade email if
possible
Provide Lounge Access
Provide member with Lounge Access ahead of Check-In.
Recognize/Thank member for using their Milestone Reward
Upgrade Room
Determine if room can be made available for guest earlier,
particularly for a member
Reward Night
Thank guest for using reward night at your hotel
Upgrade Email Sent
Confirm Platinum & Diamond member upgrade
Checked-In
Indicator to showguestis checked in (OperaLoyalty Arrivals
ReleaseHotelsOnly)
SocialInfluencer
Indicates guestis activein socialmedia (Kimpton HotelsOnly)
HeadsUp Guest
Indicator to show home office has additional informaiton on
this guest you may find useful (KimptonHotelsOnly)
Big Cheese
Kimpton Senior Leaders, IHG Executive, Hotel
Ownership(Kimpton Hotels Only)
24hour Timing Indicator
Indicator to shownew orupdated reservation
information in the last24 hours
IHG Employee
Basic Stay Information
Special Guest Info
Special Requests
Indicates guest has a special reservation request. Please
refer to theSpecialRequest& Customer Care Reportfor
moreinformation
Stay Preferences
Indicates guest has a stay preferences request. Please refer to
the Special Request & Customer Care Report for more
information
Hotel Comments
Indicates hotelhas leftnotes in EnhancedMember Profile
to improve the member’s stay
OEXP/GuestLove Green
Indicates anaverageGuestLove score80-100
OEXP/GuestLove Asterisk
Indicates that theGuest Lovescore appliesto your hotel
HeartBeatComments
Indicates guest has left comments about your hotel in the past
12 months
HeartBeatIssue
Guest Satisfaction
OEXP/GuestLove Red
Indicates anaverageGuestLove score <79
AverageF&BSpend
$
Range:($5–$14.99)
$$
Range:($15–$24.99)
$$$
Range:($25–$49.99)
$$$$
Range:($50+)
Target for Enrollment
First, confirm if guest is a member. If yes, add guest's IHGRC
number to their reservation. If non-member, target for
enrollment.
LEGEND 2: ARRIVALS DETAIL REPORT
Membership/ IHG Rewards Membership Levels Actions
DiamondElite Member
KimptonInner Circle
LevelreservedforKimptonhotels only
PlatinumEliteMember
Opted-inforKarma
LevelreservedforKimptonhotels only
GoldEliteMember
New Member
Indicates guestis a new member
Club Member
Business Rewards
Royal Ambassador
LevelreservedforInterContinentalhotelsonly
Business Advantage
LevelreservedforUK hotelsonly
Ambassador
LevelreservedforInterContinentalhotelsonly
Business Advantage/Business Rewards
Key Information
OEXP/Guest Love Green
Indicates an average Guest Love score of 80-100
RewardsNight
Indicates guestis usinga free rewardsnight
OEXP/GuestLove Red
Indicates an averageGuestLove scoreof <79
Business/Corporate Traveler
Close to Next Member Status
Indicates guestis within 2,500points ofnext
membershiplevel
Birthday
Indicates guest’s birthday occursduringstay
Early Arrival
Indicates guestis arrivingbefore3 PM
GuestInterests
Hobbies
Favorite Team
Exercise Preference
Dietary Preference
Relaxation Preference
Kimpton Inner CirclePreferences
Favorite Sweet
Favorite Newspaper
Favorite Liquid
Favorite Munchies
Other Favorites
OwnersAssociationRate
A complimentary rate for current cardholders issued to
IHGOA (InterContinentalHotelsGroupOwners
Association) members
UpgradeRoom
ProvideElitememberwith room upgradeif possible
Member Not Recognized
During Prior Stay
HeartBeatIssue
AmbassadorExpiration
Indicates Ambassador membership will expire within 30 days
from the check-in date
Welcome Back
ReturningGuest
EliteMember Recognition
AmbassadorEnrollment
Target guest for Ambassador enrollment and promote benefits
Recent IHGStay
Within last2 weeks
Book Direct(foron-linetravel agent bookings)
PromoteBookDirectadvantages to guest
Long Stay
Indicates gueststayexceeds7 nights
AsiaOwnerPartnerCard
Identifies IHG Asia Pacific Partners Card program
member
Address Sleep Issue (AMER Region Only) Indicator to
show if a guest had a sleep issuein the last12 months
Visit Merlin > Initiatives > Guest Arrivals Reports for more information and training (https://me2.ihgmerline.com/web/initiatives/home) February 2022
Silver Member