How to Upload Documents in MyPortal
Follow these instructions to submit documents through your MyPortal account.
Why is this important?
Families applying to the ESA+ program have three weeks and three tries to upload the
correct document after they submit their application.
Read carefully to make sure that your document loads successfully.
1. Save your document on your computer or phone as a Word or Adobe PDF file.
Save the pages of the document as ONE file. If you try to submit each page
separately, you will not be successful. MyPortal will only accept one file.
2. Find Your To-Do List in MyPortal
3. Find the requested document and due date. Click on the link.
4. Click the button that says “Choose File.”
5. Find where you saved the file on your phone or computer. Click on the file name.
The file name should appear in the MyPortal file name search bar. Click the
“Upload File” button.
6. You will receive a message that the file loaded successfully.
Why Documents Get Rejected
Below are reasons why documents get rejected by MyPortal and what you can do to
correct it.
Why Your Document Was Rejected What To Do Next
Error message: incorrect file format MyPortal will only accept files
that are saved in Microsoft Word
(.docx) or Adobe PDF (.pdf).
Resave your document in
Microsoft Word or Adobe PDF
and try again (you may need to
refresh your browser to get the
link to submit again).
Error message: file is too large. The maximum file size is 10MB.
You will need to reduce the size
of the file. See instructions for
reducing PDF file size. Once you
have saved your document in a
smaller file size, refresh your
browser and submit again.
You uploaded a password-protected document. The ESA+ program cannot
access password-protected
documents. You will receive a
message from the program team
to resubmit the correct document
without password protection.
The document you submitted was incorrect. If you submit the
wrong document, you will
receive a message from the
program team. They will reopen
the link for you to submit the
correct document. See the
limitations noted above
regarding the number of
submission opportunities.
Incomplete document. If you did not submit all the
necessary pages, you will
receive a message from the
program team to resubmit the
document.
I only have a paper copy. Can I fax or email it to you?
You can only submit documents electronically in MyPortal. If you have a smart phone
or tablet, you can follow the instructions below to create an electronic file.
Option #1: Take pictures of the document and save them as one PDF file.
1. Place document on a table or flat surface.
2. Hold your phone or tablet over the document and take a picture of each page.
3. Follow these instructions to save your images as one PDF file.
Option #2: Download software to scan and save the document.
Download a free tool such as Camscanner (for mobile phone or desktop computer) or
Turboscan (for mobile phone) to photograph the document and save the file.
Option #3: If you have time, ask the public school to send you an electronic copy of the
document you need.
Once you have an electronic copy of your document, follow the instructions provided
above to submit the document.
