ACCOUNT HOLDER TERMS AND CONDITIONS
THESE TERMS AND CONDITIONS CONSTITUTE THE WASHINGTON STATE DEPARTMENT OF TRANSPORTATION (WSDOT)
Good To Go! CUSTOMER AGREEMENT (THE AGREEMENT). NOTHING IN THIS AGREEMENT RELEASES YOU, THE CUSTOMER, FROM FINES
RESULTING FROM FAILURE TO ABIDE BY WASHINGTON STATE LAWS AND REGULATIONS.
Version 10
By opening a Good To Go! account, you agree to the following terms and condions:
1.0 Toll Charges and Payment
1.1 Account Uses
Your Good To Go! account may be used to pay a toll either by Good To Go!
pass or P
ay By Plate where available.
1.2 Charges
Toll charges may vary based on payment opon and one or more of the
follo
wing:
1) The number of vehicle axles detected;
2) Themeanddateoftravel;
3) The toll facility at which the charge occurred
4) Whetherthevehiclemeetsthedenionofacarpooland/or;
5) Whether the vehicle has a Good To Go! pass installed correctly.
1.3 Insucient Funds
If your account reaches a negave balance and Pay By Mail tolls are
assessed, a bill will be included on
your monthly statement, which will
be sent to the main Good To Go! account holder’s address on le. If the
toll charges remain unpaid, a Noce of Civil Penalty will be sent to the
registered owner of the vehicle. You may be charged addional fees and
penales based on the following condions:
1) IfyouchoosethePre-PaidpaymentopontofundyourGood To
Go!accountandhaveinsucientfundstocoveratollcharge,you
will be billed at the Pay By Mail rate.
2) If you use Pay As You Go and your selected payment method
fails,youwillbebilledatthePayByMailrate.Pleasereviewyour
monthlystatementandaccountinformaonregularlytoavoid
addionalfeesorpenales.
2.0 Account Information
2.1 Good S
tanding
To keep your account in good standing, you must:
1) M
aintainaposivebalanceiftheaccountpaymentoponisPre-
Paid;
2) Keep your payment method up to date;
3) Keepyourcontactinformaon,mailingaddress,email,andphone
number up to date with both Good To Go! and the Department of
Licensing,asGood To Go!isaseparateentyfromtheDepartment
of Licensing;
4) Keepyourvehicleinformaonincludingyear,make,model,license
platenumber,andpassnumberuptodate,and;
5) Reviewyouraccountstatementandaccountinformaon
periodically to ensure everything is up to date.
2.2 Closure
You may request to close your account. Once all outstanding toll
charg
es, fees, and/or civil penales are paid, any remaining account
balance will be refunded.
2.3 Refunds
Refunds will be made by the original method of payment when possible,
pro
vided all outstanding toll charges, fees and/or civil penales have
been paid. Unregistered accounts are not eligible for refunds.
3.0 Payment Options
3.1 A
utomac Payment Opons
There are two payment opons for customers who wish to pay their tolls
automa
cally:
1) Pre-Paid
Pre-pay a minimum of $30 when you open your account to cover
future tolls plus the cost of any passes you wish to purchase.
When your account balance gets low, it is automacally relled
via your preferred payment method. Or you can choose specic
days of the month to rell the account via electronic check. Please
be sure to choose a rell amount that will cover your toll usage
between payment dates to avoid Pay By Mail charges. If needed,
you may add funds manually to your account between rell dates.
2) Pay As You Go
No pre-paid balance required. Aer you drive, tolls will be charged
automacally to your credit card twice a month. Please be sure to
keep your payment method up to date in order to avoid Pay By
Mail charges.
3.2 Account Rell
The minimum amount required for auto rell is $30. Depending on your
toll usag
e, you may choose to select a higher auto pay amount. If you
arrange for auto pay, you agree to the following:
1) Payment Type
You will provide authorizaon and the necessary informaon
to establish auto pay by a credit, debit card, or electronic check
(ACH).
2) Payment Declined
If your nancial instuon declines your payment, your account
may be switched to manual replenishment. You may update your
payment informaon online to re-establish auto pay.
3) Chargebacks and dishonored payments
If the customer service center receives excessive nocaons of a
credit card dispute or electronic check (ACH) dispute that results
in chargebacks (the reversal of payments) or dishonored payments,
the account holder may be required to rell their account with
cered funds or cash for future transacons. If you dispute tolls
through your payment method, you are sll responsible to pay the
tolls. The only way to dispute the tolls is through the Good To Go!
dispute process as outlined in secon 4.0.
4) Non-sucientFunds(NSF)
If the bank returns a check due to insucient funds, a non-
sucient funds (NSF) fee of $30 will be charged to the account.
The account holder may be required to replenish the account with
cered funds or cash for future transacons.
3.3 Manual Account Rell
The minimum amount required for manual rell is $30. If you arrange for
manual pay
, you agree to the following:
1) Payment Type
You may use a credit or debit card, electronic check (ACH), check,
money order, or cash. Please do not send cash in the mail. The
customer service center reserves the right to refuse temporary
checks.
2) Chargebacks and dishonored payments
If the customer service center receives excessive nocaons of a
credit card dispute or electronic check (ACH) dispute that results
in chargebacks (the reversal of payments) or dishonored payments,
the account holder may be required to rell their account with
cered funds or cash for future transacons. If you dispute tolls
through your payment method, you are sll responsible to pay the
tolls. The only way to dispute the tolls is through the Good To Go!
dispute process as outlined in secon 4.0.
3) Non-sucientFunds(NSF)
If the bank returns a check due to insucient funds, a non-
sucient funds (NSF) fee of $30 will be charged to the account.
The account holder may be required to replenish the account with
cered funds or cash for future transacons.
4.0 Disputes
You may dispute tolls and fees applied to your account online at www.
my
goodtogo.com or by contacng the Good To Go! customer service center
within 60 days of the transacon date. If the toll or fee is removed or adjusted,
your account will be credited.
5.0 Good To Go! Pass Usage
You can use your acvated Good To Go! pass at any Good To Go! toll facility.
5.1 Installaon
You agree to correctly install, display, acvate and use the pass in
accordance with the package instrucons. Once the pass is installed, it
should not be removed to ensure it connues to funcon properly.
5.2 Receipts
You understand and agree that you will not receive a receipt for
individual pass transacons but ma
y see your transacons by logging in
to your account at www.mygoodtogo.com.
5.3 Replacement
If you need to replace your pass for any reason, you may be charged
a replac
ement fee. If the customer service center nds your pass
defecve, the pass may be replaced free of charge within three years
from the date of purchase. If your pass is lost or stolen, you must nofy
the customer service center immediately as you are responsible for all
charges incurred unl nocaon is received.
5.4 Motorcycle Pass
Motorcycle passes are only to be used on a motorcycle. Installaon and
use of a motorcycle pass on a vehicle other than a motorcycle will be
subject to pass deacvaon and/or a toll evasion ne as dened in RCW
46.61.690.
6.0 Pass Returns
6.1 Passes Purchased From Good To Go!
Passes purchased directly from Good To Go! that meet the following
condions may be returned for credit within sixty (60) days of the
purchase date:
1) Passmustbereturnedinnew,unused,sellablecondion
2) Pass must not have been used at a toll facility
3) FlexPassesmustbereturnedwiththeholderandduallock
fasteners
4) License Plate Passes must be returned in the original box including
hex wrench and screws.
6.2 Passes Purchased From Retailer
Passes purchased directly from a retailer may not be returned to Good
To Go! for credit and must be returned to the retailer in accordance with
their return policy.
7.0 Discounts and Exemptions
To receive toll discounts or exempons for a toll facility, your account
must be in good standing and you must meet the requirements as set by
the Washington State Transportaon Commission. You must also install a
designated pass for the discount or exempon (i.e. must have a Flex Pass
to receive a carpool exempon). Current exempon policies are available at
hps://www.wsdot.wa.gov/GoodToGo/carpool.htm.
8.0 Pay By Plate
If you do not have a pass, or if your pass is not detected, our photo toll system
will capture images of your vehicle’s license plate. If the license plate number is
listed on your account, the transacon will be processed as Pay By Plate with
the appropriate toll deducted from your account. A nominal Pay By Plate fee of
25 cents will be assessed for each Pay By Plate toll transacon.
9.0 Termination
This Agreement may be terminated by WSDOT at any me and for any reason,
including, but not limited to account inacvity of 24 or more consecuve
months or a negave account balance. If your account is so terminated
any negave balance and/or outstanding tolls and fees must be paid in
full immediately or may be subject to penalty, collecon, procedures and
legal acon by the state of Washington. Addionally, If your account is so
terminated, the customer service center will refund any amount in your
account remaining aer tolls, costs, and fees have been paid, without interest.
No refunds will be provided for unregistered accounts.
10.0 Privacy Policy
10.1 Amendments
The Good To Go! privacy policy is subject to the requirements of state
and federal law and may be amended at any me in accordance with
applicable statutory requirements. Noce of any change to this Privacy
Policy will be available via email, on your account statement and/or at
the walk-in Customer Service Centers. Noces will also be posted on
MyGoodToGo.com.
10.2 Release of Informaon
Informaon collected by the customer service center related to your
account will not be released except under the following circumstances:
1) At your request as the individual account holder with proper
idencaon.
2) Asnecessarytocollectunpaidtolls,feesandpenales.
3) To law enforcement agencies for other purposes only if the
request is accompanied by a court order.
4) As otherwise required by law.
11.0 Administrative Fees
A
n administrave fee may be applied under the following circumstances:
11.1 Monthly Account Statement
Paper copies of your monthly statement can be mailed to you. There
is a prinng and postage charge of 50 cents per page for this service
(minimum charge of $1.50 per statement). Monthly Statements are also
available online or by email at no cost.
11.2 Statement Reprinng Fee
Paper Statements are also available at Good To Go! customer service
centers. There is a reprinng fee of 50 cents per page (minimum charge
of $1.50)
11.3 Pay By Plate
A Pay By Plate fee of 25 cents per transacon will be assessed for Pay
By Plate transacons and debited from your Good To Go! account.
11.4 Late Fee
A $5 fee will be assessed per statement if any toll transacons remain
unpaid by the due date.
11.5 Civil Penalty Fee
Any toll transacon that has not been paid within 80 days of the toll
transacon date becomes eligible for civil penalty fee. The civil penalty
fee is $40 per toll transacon.
11.6 Account Closure
If your account is inacve for 24 or more consecuve months and
WSDOT has terminated this Agreement as provided in Secon 9 herein,
a $5 fee may be charged and any remaining funds aer the account has
been closed will be refunded without interest.
11.7 Subject to Change
Fees are subject to change. Current fees and noce of fee changes will
be posted at the customer service centers, on your account statement,
and at MyGoodToGo.com.
12.0 Amendments
The customer service center may periodically make changes or amendments
to the terms and condions of the Agreement. The Customer Service Center
may periodically make changes or amendments to the terms and condions of
the Agreement. Changes or amendments to the terms and condions will be
provided to you by email to the email address listed on your account, if any,
with your account statement, by posng at www.wsdot.gov/GoodToGo,
and by posng at the Customer Service Center.
13.0 Liability
Neither WSDOT nor the customer service center shall have any obligaon or
liability to the customer with respect to use or performance of the Good To Go!
pass or account.
Title VI Noce to Public It is the Washington State Department of Transportaon’s (WSDOT) policy to assure that no person shall, on the grounds of race, color, or naonal origin, as provided by Title VI
of the Civil Rights Act of 1964, be excluded from parcipaon in, be denied the benets of, or be otherwise discriminated against under any of its federally funded programs and acvies. Any person who
believes his/her Title VI protecon has been violated, may le a complaint with WSDOT’s Oce of Equal Opportunity (OEO). For addional informaon regarding Title VI complaint procedures and/or
informaon regarding our non-discriminaon obligaons, please contact OEO’s Title VI Coordinator at (360) 705-7082.
Americans with Disabilies Act (ADA) Informaon This material can be made available in an alternate format by emailing the WSDOT Diversity/ADA Aairs team at wsdotada@wsdot.wa.gov or by calling
toll free, 855-362-4ADA (4232). Persons who are deaf or hard of hearing may make a request by calling the Washington State Relay at 711.
