· If you purchased a lawn ticket from Groupon for a concert, the G-Pass
lawn tickets will need to be printed out and guests can go directly to
the gate with the voucher. The Pavilion will not accept a G-Pass lawn
ticket on a cellphone.
· You must print out a voucher for each ticket purchased.
11. I purchased a Groupon for one of your concerts and I lost it. What do I do?
· The Pavilion can not replace a Groupon Voucher and you will not
have access to the concert.
· Most Vouchers can be replaced from Groupon but once the Groupon
has been redeemed at the Box Office the tickets can’t be replaced.
12. I have a Groupon Voucher, but it was purchased under someone else’s
name, but with my credit card. Can I still get access into the venue?
· If someone other than the name on the voucher wishes to pick up the
tickets then they must contact Groupon and have a new Groupon
sent to them with the updated name.
13. How can I get accessible seating tickets?
· The Pavilion maintains accessible seating in various sections of the
seating area and at various prices for guests with mobility impairments.
· Seating near the stage is available for guests with visual or hearing
impairments. These tickets are available for purchase through
Ticketmaster and The Pavilion Box Office.
14. How can I get backstage passes or meet and greets?
· The Pavilion doesn’t sell backstage passes or meet and greets. Most
backstage passes and meet and greets are sold through the tour
(artist).
· The Box Office does not sell packages. Those can be normally
purchased on the tour’s website, fan club or a package on
ticketmaster.com.
15. How do I get group tickets? Are there any discounts for Group Sales,
Seniors, Veterans, High School, etc.?
· Most contemporary concerts do NOT offer group tickets. To check on
a specific concert and group ticket availability, contact Live Nation at
800-745-3000 and ask for the group sales department. Please note that
the ticket price for these concerts generally is NOT discounted for
groups.
· The Pavilion Box Office handles group sales for Performing Arts events
only. For selected Performing Arts events, a special discount ticketing
program is offered to groups of 20 or more. For more information about
group sales for Performing Arts events at The Pavilion, call 281-364-3024.