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Desktop App - FAQs
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1. What is the dierence between the TigerConnect Desktop App and the Web Messenger?
The Desktop App is nearly identical to the Web Messenger (https://login.tigerconnect.com in
function, but provides additional features like notifications, icon badges, etc. Additionally, for those
users that wish to have priority messaging with TigerConnect, using the Desktop App allows for
uncluttered access to TigerConnect in a standalone app.
2. Do I have to logout of TigerConnect on all my devices before I can log into the Desktop App?
No. Just like with the mobile applications (iOS/Android) and the Web Messenger, you can be logged
into multiple TigerConnect sessions across all supported devices simultaneously.
3. What is the logout time for the Desktop App?
The Desktop App has a 'session timeout' which will prompt you to re-enter your TigerConnect
password in accordance with your organization's Web Console Logout Time. During this 'session
timeout', you will continue to receive notifications of new messages. The timeout period will vary
depending on your organization's requirements. Please contact your administrator or TigerConnect
Client Care if you have any questions about your organization's Web Console Logout time.
4. Will I still get notication of new messages when I am logged out of the Desktop App?
If you click 'Logout' from your Profile Settings (upper-right corner with your name and avatar) in
the TigerConnect Desktop App, you will no longer be able to receive notifications of new messages.
However, as long as you remain logged into TigerConnect, you will continue to receive notifications
in accordance with your organization's Web Console Logout Time, mentioned above.
5. Can I still use the Web Messenger at the same time as the Desktop App?
Yes. You can be logged into both the Desktop App and the Web Messenger. Messages will be
received and can be sent on both platforms.
6. Are Web Messenger and mobile app users able to communicate with Desktop App users?
Yes. Desktop App users are able to receive messages from users on all of TigerConnect’s supported
platforms:
○ iOS (TigerConnect supports the two latest available versions of iOS)
○ Android (Android 4.4 and above)
○ Web Messenger - (IE 11, Chrome 60 and newer, Firefox 54 and newer, and Safari 9 and newer)
7. What are some further features of the TigerConnect Desktop App?
The TigerConnect Desktop App provides additional features from the TigerConnect Web Messenger,
like notification sounds and visual banner notifications, auto-launch on computer startup, system
tray icon (top right on Mac and lower right on Windows). Certain features which are available on the
Web Messenger, like Auto Correct and right-click functionality, are not currently available on the
Desktop App.
8. How do I access and log into the Desktop App?
To access the TigerConnect Desktop App, you will first need to download the TigerConnect Desktop
App by downloading the installer for your respective computer operating system. TigerConnect's
Desktop App is currently supported on Mac and Windows:
○ https://tigerconnect.com/products/download
Once you have downloaded and opened the TigerConnect Desktop App, simply log in with your TigerConnect
username or email address and your password. Please contact your organization’s IT team or Administrator for
assistance with your TigerConnect username and password.