Frequently Asked Questions (FAQs) Ed Sheeran: +

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Frequently Asked Questions (FAQs)

Ed Sheeran: + – = ÷ × Tour in Malaysia

No.

Question

Answer

There is an

announcement that Ed

Sheeran will be

performing in Malaysia &

UOB is Presenting

Sponsor. Is this true?

Yes, Ed Sheeran has announced the dates to + – = ÷ ×

Tour. He will be performing in Singapore, Malaysia,

Indonesia, and Thailand.

UOB is the Regional Presenting Sponsor of the tour in

Singapore, Malaysia, Thailand and Indonesia.

Where can I find out

more information about

Ed Sheeran: + – = ÷ ×

Tour in Malaysia?

For more details & information, visit https://www.golive-

asia.com/event-detail/69/

Where will it be held in

Malaysia, and when is

the concert date?

Ed Sheeran: + – = ÷ × Tour will be held at Bukit Jalil

National Stadium, Kuala Lumpur. The concert date is

scheduled for February 24, 2024.

Will the tour have other

stops in Southeast Asia?

Where else can I watch

it?

Ed Sheeran: + – = ÷ × Tour will also be held in the following

countries at these dates and locations:

● Thailand - February 10, 2024 | Rajamangala

Stadium, Bangkok

● Singapore - February 16, 2024 | National Stadium,

Singapore

● Indonesia - March 2, 2024 | GBK Stadium, Jakarta

What are the privileges

for UOB Cardmembers?

UOB Cardmembers are entitled to:

● Malaysia Presale* - October 25, 2023, 10:00AM to

October 27, 2023, 09:59AM (Malaysia Time)

● Thailand Presale - November 1, 2023 10:00AM to

November 3, 2023, 09:59AM (Thailand Time)

● Singapore Presale - October 27, 2023, 10:00AM to

October 29, 2023, 09:59AM (Singapore Time)

● Indonesia Presale - October 30, 2023, 10:00AM to

November 1, 2023, 09:59AM (Jakarta Time)

Limited tickets available. No pre-registration is required.

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*Customer must create a GoLive Asia account to purchase

tickets.

Am I able to purchase

tickets only in my home-

country location? Will

there be a UOB Cards

Presale for other stops in

Southeast Asia?

UOB customers can purchase the ticket from any location

and are not limited to purchase only in their home country.

UOB Cards Presale periods are:

● Thailand Presale - November 1, 2023 10:00AM to

November 3, 2023, 09:59AM (Thailand Time)

● Singapore Presale - October 27, 2023, 10:00AM to

October 29, 2023, 09:59AM (Singapore Time)

● Indonesia Presale - October 30, 2023, 10:00AM to

November 1, 2023, 09:59AM (Jakarta Time)

Limited tickets available. Customer must create an account

with the relevant ticketing agent to purchase tickets.

Is this open to all UOB

Cards? Will I be able to

use my UOB card issued

out of Malaysia to

purchase the tickets?

The UOB Cards Presale is applicable for the following UOB

Credit & Debit Cards:

● UOB Credit Cards issued in Singapore, Malaysia,

Thailand, or Indonesia (including TMRW Credit

Cards issued in Thailand or Indonesia);

● UOB Debit Cards issued in Singapore, Malaysia or

Thailand (including TMRW Debit Cards issued in

Thailand);

● Citi-branded Credit Cards issued in Malaysia,

Thailand or Vietnam;

● Citi-branded Debit Cards issued in Malaysia,

Thailand or Vietnam

Your Malaysia-issued UOB card is eligible to buy tickets to

the concerts in Singapore, Thailand, and Indonesia. For

more details & information, please visit the applicable

website:

● Singapore -

https://ticketmaster.sg/activity/detail/24_edsheeran

● Thailand -

https://www.thaiticketmajor.com/concert/MATHEMA

TICS-TOUR-TO-ASIA-AND-EUROPE-IN-2024.html

● Indonesia - edsheeraninjakarta.com

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What are the entry

requirements for the

concert?

To gain access to the concert you are required to

produce your email booking confirmation and a valid

form of photo ID that matches the name on the

confirmation. You might want to ensure your mobile

phone or smartphone is fully charged.

Accepted forms of Photo ID are – A current driver’s

licence (including provisional licence), a current or

recently expired passport (provided the picture is a

good resemblance of the holder) or valid government

ID.

I hold a UOB Debit Card

issued in Indonesia, will I

be able to purchase the

tickets on Ticketmaster

website?

Unfortunately, UOB Debit Card issued in Indonesia is

unable to perform online purchases.

I hold a UOB Napas Card

issued in Vietnam, will I

be able to purchase the

tickets on Ticketmaster

website?

Unfortunately, UOB Napas Card issued in Vietnam is

unable to perform overseas online purchases.

Is there any discount on

the tickets if payment is

made with UOB cards?

There is no discount on tickets made with UOB and/or Citi-

branded Credit/Debit Cards.

Can I purchase the

tickets with any other

credit or debit cards?

To be entitled for the UOB Cards Presale, payment must be

made with UOB and Citi-branded Credit / Debit Cards.

Can UOB reserve tickets

for me?

UOB does not hold any additional tickets for sale and

cannot reserve tickets for individuals.

Where can I purchase

tickets to Ed Sheeran: +

– = ÷ × Tour in Malaysia?

Please visit https://www.golive-asia.com/event-detail/69/ for

more information.

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I have made payment

with my UOB / Citi-

branded Card for the

concert tickets. When will

I receive my tickets?

Once you have successfully made payment for the tickets,

you will receive an email confirmation on your registered

email account with GoLive Asia.

Print-at-home e-tickets will be issued to your GoLive Asia

account 10 days before the concert date. For further

details, please refer to GoLive Asia at https://www.golive-

asia.com/event-detail/69/

I was making payment

for my tickets, and

received OTP. However,

the transaction was not

successful. Was my UOB

card charged?

If this happens, we suggest you try to make the payment

again for your GoLive Asia booking. Upon a successful

transaction, you will receive an email confirmation on your

registered email account with GoLive Asia.

I can’t find my

confirmation email?

In the first instance please check your junk or spam folder.

If that doesn’t work contact the customer services of the

ticket agent you believe you booked through. If you are

unsure which company you bought from this is usually

displayed on your credit card statement or bank statement.

How do I apply for a UOB

card that is applicable for

the UOB Cards Presale?

To apply for a UOB Card, visit

https://www.uob.com.my/personal/cards/all-cards.page

I have applied for a UOB

card to get access to

purchase tickets during

the UOB Cards Presale.

Will my card be arriving

before the UOB Cards

Presale starts?

We are unable to guarantee card delivery status or

schedule.

How many tickets can I

purchase per

transaction?

Only a maximum of six (6) tickets is allowed per card.

This restriction is in place in order to give as many people

as possible a fair chance to buy tickets.

The whole party must arrive at the same time as the

lead booker who is the person who made the ticket

purchase, in order to enter the Concert.

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For further details, please visit https://www.golive-

asia.com/event-detail/69/

Can I buy tickets as a gift

and/or on behalf of

others?

The matching ID of the name of the lead booker, who is the

person who made the ticket purchase, will be an entry

requirement. The other tickets bought by the lead booker

can be used for other people as long as they ALL arrive

and enter together with the lead booker. If you want to buy

as gifts then you’ll also have to attend the concert together

with your recipients of the gift.

What are the ticket

prices?

Please visit the below link for details:

https://www.golive-asia.com/event-detail/69/

Where can I find out the

details about UOB

Cardmembers’ benefits

for Ed Sheeran: + – = ÷ ×

Tour in Malaysia?

Please visit go.uob.com/ESTheMathematicsTourMY

Presale tickets are sold

out. How else can I

purchase the concert

tickets?

Tickets will be available for purchase during the General

On-sale on the following dates:

● Malaysia - October 27, 2023, 12:00PM (Malaysia

Time)

● Singapore - October 31, 2023, 11:00AM (Singapore

Time)

● Indonesia - November 2, 2023, 10:00AM (Indonesia

Time)

● Thailand - November 3, 2023, 12:00PM (Thailand

Time)

I have issues trying to

purchase tickets on the

GoLive Asia website.

What should I do?

Any queries related to ticketing, please refer to the GoLive

Asia website at https://www.golive-asia.com/event-

detail/69/

I want to change my

tickets for a different date

/ seats. How do I go

about it?

Any queries related to ticketing, please refer to the GoLive

Asia website at https://www.golive-asia.com/event-

detail/69/

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I can’t go any more and

need to sell my ticket.

What do I do?

The reselling of any Ed Sheeran ticket is strictly forbidden

other than through the official face value resale platform of

your original point of purchase platform.

Any Ed Sheeran ticket offered for resale elsewhere, either

on or offline (including Viagogo or any other unauthorised

source including all secondary ticket retail websites), will

result in the entire original booking being cancelled. The

original purchaser and their party will be refused admission

and any other purchases they hold will also be cancelled.

What are the age

restrictions?

All venue age restrictions are clearly displayed at the sales

pages on the ticket agent websites.

No admission for infant in arms and children aged below 3

years.

In the unlikely event you are looking to purchase tickets on

behalf of individuals who is not the lead booker, we

recommend that you attend the show together with the

group as you are the lead booker.

I can’t get in with my

tickets, it failed to scan

and I’ve been turned

away?

Don’t worry, we can try and help you. In the first instance

head to the Ticket Resolution counter where someone will

be able to help you work out what’s gone wrong.

Remember DO NOT buy a ticket from someone you don’t

know either in person on the street OR from an

unauthorised secondary ticket website.

Can I use digital card to

make the purchase? Why

is there such a rule?

We apologise that you will not be able to use the digitalised

eCard as you will need the CVV number on the physical card to

make an online purchase. This is consistent across all Ed

Sheeran shows, to prevent scalping as well as

unauthorized re-selling of tickets