Frequently Asked Questions (FAQs)
Ed Sheeran: + – = ÷ × Tour in Singapore
No.
Question
Answer
1
There is an
announcement that
Ed Sheeran will be
performing in
Singapore and UOB is
a Sponsor. Is this
true?
Yes, Ed Sheeran has announced the dates to + – =
÷ × Tour.
UOB is the regional Presenting Sponsor of the Ed
Sheeran: + – = ÷ × Tour in Singapore, Thailand,
Malaysia and Indonesia.
2
Where can I find out
more information
about Ed Sheeran: +
– = ÷ × Tour in
Singapore?
For more details & information, visit
https://ticketmaster.sg/activity/detail/24_edsheeran
3
Where will it be held
in Singapore, and
when is the concert
date?
Ed Sheeran: + – = ÷ × Tour will be held at National
Stadium, Singapore. The concert date is scheduled
for February 16, 2024.
4
Will the tour have
other stops in
Southeast Asia?
Where else can I
watch it?
Ed Sheeran: + – = ÷ × Tour will also be held in the
following countries at these dates and locations:
● Thailand - February 10, 2024 | Rajamangala
Stadium, Bangkok
● Malaysia - February 24, 2024 | Bukit Jalil
Stadium, Kuala Lumpur
● Indonesia - March 2, 2024 | GBK Stadium,
Jakarta
5
What are the
privileges for UOB
Cardmembers?
UOB Cardmembers are entitled to purchase tickets
during the UOB Presale for Southeast Asia. UOB
Presale periods are:
● Singapore Presale - October 27, 2023, 10:00AM
to October 29, 2023, 09:59AM (Singapore Time)
● Thailand Presale - November 1, 2023 10:00AM
to November 3, 2023, 09:59AM (Thailand Time)
● Malaysia Presale - October 25, 2023, 10:00AM
to October 27, 2023, 09:59AM (Malaysia Time)
● Indonesia Presale - October 30, 2023, 10:00AM
to November 1, 2023, 09:59AM (Jakarta Time)
Limited tickets are available for presale; and
presale is subject to terms and conditions of the
ticketing agent for the relevant country.
Please refer to the UOB Cardmembers Privileges
Terms and Conditions - Ed Sheeran: + – = ÷ ×
Tour for the relevant country for the terms and
conditions.
6
Am I able to purchase
tickets only in my
home-country
location?
UOB Cardmembers can purchase the ticket from
any location and are not limited to purchase only in
their home country.
7
Is this open to all UOB
Cards? Will I be able
to use my UOB card
issued out of
Singapore to
purchase the tickets
for a show in another
country?
The UOB Presale is applicable for the following
UOB Credit and Debit Cards (“Eligible Cards”):
● UOB Credit Cards issued in Singapore,
Malaysia, Thailand, or Indonesia (including
TMRW Credit Cards issued in Thailand or
Indonesia);
● UOB Debit Cards issued in Singapore,
Malaysia or Thailand (including TMRW Debit
Cards issued in Thailand);
● Citi-branded Credit Cards issued in
Malaysia, Thailand or Vietnam;
● Citi-branded Debit Cards issued in Malaysia,
Thailand or Vietnam
Your UOB card issued in Singapore is eligible for
the UOB Presale in Malaysia, Thailand and
Indonesia. For more show, details and information,
please visit the applicable website:
● Malaysia - https://www.golive-
asia.com/event-detail/69/
● Thailand -
https://www.thaiticketmajor.com/concert/MA
THEMATICS-TOUR-TO-ASIA-AND-
EUROPE-IN-2024.html
● Indonesia - edsheeraninjakarta.com
8
I hold a UOB Debit
Card issued in
Indonesia, will I be
able to purchase the
tickets on
Ticketmaster website?
Unfortunately, UOB Debit Cards issued in
Indonesia cannot be used for online purchases.
9
I hold a UOB Napas
Card issued in
Vietnam, will I be able
to purchase the
tickets on
Ticketmaster website?
Unfortunately, UOB Napas Cards issued in
Vietnam cannot be used for overseas online
purchases.
10
Is there any discount
on the tickets if
payment is made with
an Eligible Card?
There is no discount on tickets made with an
Eligible Card.
UOB Cardmembers who hold an Eligible Card are
entitled to a presale prior to the general public sale.
11
Can I purchase the
tickets with any other
credit or debit cards?
To be entitled for the UOB Presale, payment must
be made with an Eligible Card.
12
Can UOB reserve
tickets for me?
No, UOB does not do ticket reservations.
13
Where can I purchase
tickets to Ed Sheeran:
+ – = ÷ × Tour in
Singapore?
Please visit
https://ticketmaster.sg/activity/detail/24_edsheeran
for more information.
15
I have made payment
with my Eligible Card
for the concert tickets.
When will I receive my
tickets?
Once you have successfully made payment for the
tickets, you will receive an email confirmation on
your registered email account with Ticketmaster.
Print-at-home e-tickets will be issued to your
Ticketmaster account 2 weeks before the concert
date. For further details, pls refer to Ticketmaster at
https://ticketmaster.sg/activity/detail/24_edsheeran
16
I was making payment
for my tickets, and
received OTP.
However, the
transaction was not
If this happens, we suggest you try to make the
payment again for your Ticketmaster booking.
Upon a successful transaction, you will receive an
successful. Was my
UOB card charged?
email confirmation on your registered email account
with Ticketmaster.
17
I can’t find my
confirmation email?
In the first instance please check your junk or spam
folder. If that doesn’t work, contact the customer
services of Ticketmaster.
18
How do I apply for an
Eligible Card?
To apply for a UOB Card, visit
www.uob.com.sg/cards
19
I have applied for an
Eligible Card to get
access to purchase
tickets during the
UOB Presale. Will my
card be arriving
before the UOB
Presale starts?
We will take approximately 5 working days to
process new card application. However, we are
unable to commit on the turnaround time for
delivery of cards.
20
How many tickets can
I purchase per
transaction for the
Singapore UOB
Presale?
Maximum of six (6) tickets per transaction, with no
limit on the number of transactions per
Ticketmaster account.
This restriction is in place in order to give as many
people as possible a fair chance to buy tickets.
For further details, please visit
https://ticketmaster.sg/activity/detail/24_edsheeran
21
Can I buy tickets as a
gift?
According to the ticketing terms, the matching ID of
the surname of the lead booker will be an entry
requirement, the other tickets bought by that person
can be used for other people as long as they ALL
arrive with the lead booker. If you want to buy
tickets as gifts then you’ll also have to attend to get
your recipients into the show.
For further details, please visit
https://ticketmaster.sg/activity/detail/24_edsheeran
22
What are the ticket
prices?
Please visit the below link for details:
https://ticketmaster.sg/activity/detail/24_edsheeran
23
Where can I find out
the details about UOB
Cardmembers’
benefits for Ed
Sheeran | + – = ÷ ×
Tour in Singapore?
Please visit go.uob.com/ESTheMathematicsTour
24
Presale tickets are
sold out. How else
can I purchase the
concert tickets?
Tickets will be available for purchase during the
General On-sale on the following dates:
● Malaysia - October 27, 2023, 12:00PM
(Malaysia Time)
● Singapore - October 31, 2023, 11:00AM
(Singapore Time)
● Indonesia - November 2, 2023, 10:00AM
(Indonesia Time)
● Thailand - November 3, 2023, 12:00PM
(Thailand Time)
25
I have issues trying to
purchase tickets on
the Ticketmaster
Any queries related to ticketing, please refer to the
Ticketmaster website at
https://ticketmaster.sg/activity/detail/24_edsheeran
website. What should
I do?
26
I want to change my
tickets for a different
date / seats. How do I
go about it?
Any queries related to ticketing, please refer to the
Ticketmaster website at
https://ticketmaster.sg/activity/detail/24_edsheeran
27
I can’t go any more
and need to sell my
ticket. What do I do?
The reselling of any Ed Sheeran ticket is strictly
forbidden other than through the official face value
resale platform of your original point of purchase
platform.
Any Ed Sheeran ticket offered for resale elsewhere,
either on or offline (including Viagogo or any other
unauthorised source including all secondary ticket
retail websites), will result in the entire original
booking being cancelled. The original purchaser
and their party will be refused admission and any
other purchases they hold will also be cancelled.
For further details and queries related to ticketing,
please refer to the Ticketmaster website at
https://ticketmaster.sg/activity/detail/24_edsheeran
28
What are the entry
requirements for the
concert? What if I
have problems
entering?
According to the ticketing terms of Ticketmaster, to
gain access to the concert, you may be required to
produce your email booking confirmation and an
acceptable form of photo ID that matches the name
on the confirmation.
Accepted forms of Photo ID are: A current driver’s
licence (including provisional licence), a current or
recently expired passport (provided the picture is a
good resemblance of the holder) or the government
backed digital portal Singpass
https://www.singpass.gov.sg/main/
For more information on, and queries and issues
related to, the entry requirements and ticketing
terms, please refer to the Ticketmaster website at
https://ticketmaster.sg/activity/detail/24_edsheeran
29
Can I use digital card
to make the
purchase? Why is
there such a rule?
We apologise that you will not be able to use the
digitalised eCard as you will need the CVV number
on the physical card to make an online purchase.
This is consistent across all Ed Sheeran shows, to
prevent scalping as well as unauthorized re-selling
of tickets.
For more information on this and queries related to
ticketing, please refer to the Ticketmaster website
at
https://ticketmaster.sg/activity/detail/24_edsheeran
30
I hold a KrisFlyer UOB
Credit or Debit Card,
am I entitled to any
privileges during the
KrisFlyer Reserve
Sale on 31 Oct 2023
at 9:59am?
KrisFlyer UOB Credit or Debit Cardholders* who
are subscribed to KrisFlyer and Singapore Airlines
Promotions will be automatically registered to
receive the unique access code for an opportunity
to purchase tickets during the KrisFlyer Reserve
Sale. There is no additional requirement to register
interest through Kris+.
*You must be a principal cardholder of the KrisFlyer
UOB Credit Card or KrisFlyer UOB Debit Card
issued by UOB in Singapore before 23 October
2023, and subscribed to KrisFlyer and Singapore
Airlines Promotions before 26 October 2023.
For more details, visit
https://www.singaporeair.com/en_UK/sg/ppsclub-
krisflyer/edsheeran2024/
