USAR PAM 37-1 • 7 May 2018 45
Chapter 4
Reserve Pay Support and the Pay Inquiry Process
4-1. Reserve pay support - General
a. Responsibility for providing assistance with Reserve pay issues lies within the RDs Directorate of Resource
Management. RD personnel providing pay support are known as CPMs. RD CPMs provide reserve pay technical and
training support to units and RPACs within their geographic area of responsibility (GAOR). Units and RPACs will contact
the RD in their region for assistance with Reserve pay actions except as noted in paragraph b below.
b. Some GFC Commands require their units to contact the Command G8 rather than the RD for Reserve pay assistance. A
list of those commands is at the link in paragraph e below.
c. RD GAORs (by state):
(1) 63rd RD: AR, AZ, CA, NM, NV, OK, TX.
(2) 81st RD: AL, FL, GA, KY, LA, MS, NC, SC, TN, PR.
(3) 88th RD: CO, IA, IL, ID, IN, KS, MI, MN, MO, MT, ND, NE, OH, OR, SD, UT, WA, WI, WY.
(4) 99th RD: CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT, WV.
d. RD CPMs have visibility in RLAS of all Soldiers within the USARC. RD CPMs can pay Soldiers assigned to other
RDs via RLAS, but may need to coordinate with the other RDs to resolve active duty orders issues.
e. A list of GFC and RD CPMs , to include contact information, is at
https://xtranet/Organization/DCGUSARC/CoS/Coordinating/DCSG-8/pay/Contacts/Forms/AllItems.aspx.
4-2. RD and GFC CPMs Responsibilities
Responsibilities of the RD and GFC CPMs include:
a. Providing assistance in the use of RLAS and other systems for paying inactive and active duty periods, incentives, and
retrieving reports.
b. Assisting with resolution of USAR pay problems, Presidential, Congressional, IG, and other pay inquiries.
c. Acting as a liaison between units and the USAR Pay Center.
d. Conducting Reserve Pay Operations Reviews (RPOR) of unit and RPAC (RDs only) reserve pay operations. RDs will
coordinate RPORs through the unit’s GFC command or RD G1. RPORs are a critical tool in ensuring accurate and timely
payment of Soldiers and Army audit readiness. Units and RPACS must respond to all RPOR-related requests. RPOR results
are provided to the unit commander and GFC G8 and are recorded in the Automated Inspection Program database.
e. RDs only - conducting refresher training for UPAs on Reserve Pay procedures on behalf of USARC G-8. Generally,
each RD hosts at least one refresher workshop in, or outside, of its GAOR each FY.
4-3. Resolving pay inquiries - General
A pay inquiry is a question about a Soldier's pay requiring research to answer. All pay inquiries require a response within 48
hours of receipt of the inquiry, even if the answer is that further research is necessary.
a. All individuals involved in resolving inquiries will ensure they abide by Privacy Act requirements. Do not release
Soldier pay information to anyone other than the Soldier without written authorization from the Soldier or a valid power of
attorney.
b. Units, RPACs, CPMs, and UPCs will not release pay information via telephone to a Soldier without first validating that
the caller is the Soldier. Validation can be accomplished by asking a series of questions related to the Soldiers MMPA (date
of grade, PEBD, bank, tax withholding information, etc.).
4-4. Responsibility for resolving pay inquiries
a. Pay inquiries that cannot be resolved at the unit or RPAC must be forwarded through the Soldier's pay chain of
command starting with his/her unit.
b. Each GFC command establishes a pay chain of command and distributes it to their subordinate units. At a minimum,
the pay chain of command gives a point of contact and telephone numbers at the unit or RPAC, GFC command or RD and
USARC G-8. Units must ensure that the pay chain of command is posted on the unit bulletin board to inform Soldiers of the
proper steps to take to resolve a pay problem. A sample format for a pay chain of command flyer is shown at figure 4-1. Do
not include the UPC in your pay chain of command.
c. The majority of pay inquiries can be resolved by the unit or RPAC by reviewing the current MMPA, the ADARS and
RADARS files, and USAR Forms 26 submitted to the UPC. Many pay issues are related to erroneous data in the Soldier‘s
personnel record and require correction of personnel data before correction of the MMPA.
d. Soldiers may be able to answer their own questions by reviewing their LES in myPay. The myPay system allows
Soldiers to make changes to their pay account and view or print copies of LESs and
W
-2 forms on-line. The myPay website
is at https://mypay.dfas.mil/mypay.aspx.
Refer to paragraph 2-10 for additional information on myPay.
e. In most cases, the UPA, 1SG, or commander should have the knowledge and ability to resolve pay problems and
questions. If the pay issue/concern cannot be resolved at the unit or RPAC, forward the inquiry per paragraph 4-5, below.