Nita Lake Lodge, 2131 Lake Placid Road, Whistler BC, V0N 1B2
www.nitalakelodge.com | info@nitalakelodge.com | 1 604 966 5700 | 1 888 755 6482 | @nitalakelodge
Guest Services Agent – Job Description
Reports To – Front Office Manager & Supervisors
Position Summary
The Guest Services Agent (GSA) is responsible for ensuring the highest level of guest service and
standards are achieved. The GSA acts as a main point of contact for all hotel guests and works
in harmony with all hotel departments to ensure all guests are wowed by our inspired location
and authentic moments they experience with our team. The GSA acts as a problem solver, in a
professional and calm manner, resolving any guest concerns that may occur while delivering
outstanding service to our guests.
Job Duties
• Responsible for greeting every guest upon arrival
• Prepare documents and keys required for registration
• Register arriving guests and assign rooms
• Process guests' departures, calculate charges and receive payments
• Make, confirm, cancel and change reservations
• Promptly and courteously attend to telephone calls and text messages, directing as
appropriate
• Provide information on hotel facilities and services
• Concierge services including booking activities, dining reservations and transport
• Provide detailed information about points of interest in the area
• Arrange services required for guests with special needs
• Ensure guest special requests are efficiently completed
Nita Lake Lodge, 2131 Lake Placid Road, Whistler BC, V0N 1B2
www.nitalakelodge.com | info@nitalakelodge.com | 1 604 966 5700 | 1 888 755 6482 | @nitalakelodge
• Store and retrieve luggage
• Follow emergency and safety procedures
• Provide direction to guests requiring guidance and offering any further assistance, as
required
• Training of new team members
• Be an ambassador of Nita Lake Lodge and Whistler
• Other related duties as assigned by the Front Office leadership team
Knowledge, Skills & Abilities
• Contribute to a positive team atmosphere
• Post-secondary education an asset, but not mandatory
• Tourism & Hospitality experience preferred
• Competent in Microsoft Office software (including but not limited to: Word, Outlook,
Excel)
• Feel comfortable working in a fast-paced environment requiring multitasking
• Strong problem-solving skills required
• Excellent customer service and conflict resolution abilities
• Knowledge of property and Whistler area
• Ability to transfer luggage from vehicle trunks to bell carts and to guest rooms, ranging
up to 40lbs
