PSI Services LLC
3210 E Tropicana
Las Vegas, NV 89121
https://home.psiexams.com/#/home
DEPARTMENT OF INSURANCE AND FINANCIAL SERVICES
LICENSING EXAMINATION
CANDIDATE INFORMATION BULLETIN
Examinations by PSI Services LLC ............................ 2
The Licensure Process .......................................... 2
Examination Registration and Scheduling Procedures .... 3
Fees .................................................... 3
On-line, via the Internet Scheduling .............. 3
On-line Testing at a PSI test site .................. 5
Testing remotely ................................... 6
Telephone Registration ............................. 6
Rescheduling/Canceling an Examination ........ 6
Re-taking a Failed Examination ................... 6
Missed Appointment or Late Cancellation ........ 7
Exam Accommodations .............................. 7
Additional Time While Taking the Examination . 7
Emergency Examination Center Closing .......... 7
Social Security Number Confidentiality .......... 7
Examination Site Location ..................................... 7
Reporting to the Examination Site ........................... 8
Required Identification ............................. 8
Security Procedures for testing .................... 9
Taking the Examination by Computer ...................... 10
Identification Screen ............................... 10
Tutorial ............................................... 10
Examination Question Example ................... 10
Remote Online Proctored Exam ............................. 11
Examination Review ................................ 12
Examination Result Reporting ............................... 12
Experimental Items ................................. 12
Examination Content Outlines ............................... 13
Exam Accommodations Request Form ....... End of Bulletin
Please refer to our website to check for the most updated information at www.psiexams.com
Copyright © 2021 by PSI Services LLC Updated 10/18/2021
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EXAMINATIONS BY PSI SERVICES LLC
This Candidate Information Bulletin provides you with information about the examination process for becoming licensed as an
Insurance Producer, Solicitor, Adjuster, or Counselor in the State of Michigan.
The Michigan Department of Insurance and Financial Services (referred to as DIFS) has contracted with PSI Services LLC (PSI) to
conduct the examination program. PSI works closely with the DIFS to make certain that these examinations meet the State’s as well
as nationally established technical and professional standards for examination development and administration. PSI provides these
examinations through a network of computer examination centers in Michigan and various locations throughout the United States.
THE LICENSURE PROCESS
For licensing information, please contact:
Department of Insurance and Financial Services (DIFS)
PO Box 30220
Lansing, MI 48909-7720
Phone (877) 999-6442
www.michigan.gov/difs
Note: ONLY the State has the authority to determine eligibility to be licensed.
Per PA 218 of 1956 (Insurance Code), section 1204(2), certain examinations require the completion of pre-licensing education and
receipt of a certificate of completion from the education provider. If it is determined that a candidate has not successfully completed
the required pre-licensing program of study prior to taking the examination, the examination results will be invalidated. (If you are
unable to agree to this statement on the day of testing, you will be unable to take your examination and will forfeit the examination
fee.)
Pre-licensing education requirements are available at www.michigan.gov/difs. Select Licensing-Insurance, then the applicable
license type.
For examinations requiring pre-licensing education, you must have received an official certificate of completion from the
education provider.
The pre-licensing education certificate of completion is valid for 12 months from date of completion.
Passing examination results are valid for 12 months from the “pass” date.
Applications for licensure must be filed through NIPR (www.nipr.com).
The examinations that require successful completion of pre-licensing education prior to being eligible to take an examination are as
follows:
Examinations requiring pre-licensing education
Life Producer 16-65
Accident & Health Producer 16-66
Property Producer/Solicitor 16-67
Casualty Producer/Solicitor 16-68
Personal Lines Producer/Solicitor 16-69
Life, Accident & Health Producer Combined 16-80
Property & Casualty Producer/Solicitor Combined 16-81
Life, Variable Life and Annuities Producer Combined 16-84
Examinations NOT requiring pre-licensing education
Public Adjuster 16-70
Independent Adjuster without Worker’s Comp 16-71
Independent Adjuster with Worker’s Comp 16-72
Life Counselor 16-73
Surplus Lines Producer 16-74
Limited Lines Property & Casualty Producer/Solicitor 16-75
Property & Casualty Counselor 16-76
Title Insurance Producer/Solicitor 16-77
Credit Insurance Producer 16-78
Variable Life & Annuities Producer 16-83
Surety and Fidelity Producer/Solicitor 16-86
Accident & Health Counselor 16-85
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EXAMINATION REGISTRATION PAYMENT AND SCHEDULING PROCEDURES
Examination Fee $41
NOTE: EXAMINATION FEES ARE NOT REFUNDABLE OR TRANSFERABLE. THE EXAMINATION FEE IS VALID FOR ONE YEAR FROM THE DATE
OF PAYMENT.
ONLINE (https://home.psiexams.com/#/home)
For the fastest and most convenient examination scheduling process, register for your examinations online by accessing PSI’s
registration Website: Click Here
1. Select SIGN UPto create an account.
2. On a mobile phone, you need to select the icon on the top left corner. Then select LOG INto create an account.
3. You will be prompted to create an account with PSI
IMPORTANT
You must enter your First and Last name
exactly as it is displayed on your government
issued ID.
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4. After you submit the form, you will get a message that your account was created successfully. Click on Login to Continue.
Note: The username is the email address you entered when creating the account.
5. You are now ready to schedule. Select the Account and Test.
6. You will enter your personal information.
7. You will enter payment.
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8. You will now select your chosen Deliver Mode - a PSI test center or Remotely proctored online from a computer at a remote
location.
DELIVERY MODE TEST CENTER
Enter the City or Postal Code and select Preferred Month
to take the Exam. Then select Search Exam Center.
Click on the preferred test site.
Then click on the date and time to make an appointment
to take the exam. You are now scheduled and will
receive an email confirmation.
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DELIVERY MODE REMOTE ONLINE PROCTORED EXAM
Select Country and Time zone.
Select the date and time you will be taking the exam. DO NOT HIT CONTINUE. YOU MUST FIRST CHECK THE COMPATIBILTY OF
YOUR COMPUTER to include Audio/Video Check, Webcam Check and System Check. You must use Google Chrome Browser. Please
note that if your computer performs any system update (i.e. software, server, firewall, webcam, etc.) from the time you
schedule your exam to when you attempt to launch your exam, you may experience issues with your compatibility. It is best to
conduct another compatibility check on the machine that you will be taking your exam at least 24 hours prior to your scheduled
exam. You may also check your compatibility before or after registering for your exam by clicking here.
If you have any questions regarding your compatibility check, or if you experience issues launching your exam, you may contact our
remote online proctoring technical support team at (844) 267-1017. You may also initiate a chat after you close the Secure Browser
Software by clicking here.
TELEPHONE (855-579-4639)
For telephone registration, you will need a valid credit card (VISA, MasterCard, American Express or Discover). PSI registrars are
available Monday through Friday between 8:00 am and 10:00 pm, and Saturday-Sunday between 8:30 am and 6:00 pm, Eastern Time.
RESCHEDULING/CANCELING AN EXAMINATION APPOINTMENT
You may cancel and reschedule an examination appointment without forfeiting your fee if your cancellation notice is received 2 days
before the scheduled examination date. For example, for a Monday appointment, the cancellation notice would need to be received
on the previous Saturday. You may call PSI at (855) 579-4639.
Note: A voicemail or email message is not an acceptable form of cancellation. Please use the PSI Website or call PSI to speak
directly to a Customer Service Representative.
RETAKING A FAILED EXAMINATION
It is not possible to make a new examination appointment on the same day you have taken an examination; this is due to processing
and reporting results. A candidate who tests unsuccessfully on a Wednesday can call the next day, Thursday, and retest as soon as
Friday, depending upon space availability. You may schedule online at https://home.psiexams.com/#/home. You may also call PSI at
(855) 579-4639.
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If you have passed an examination and it has been less than one year but you need to retake it, please contact the Department of
Insurance and Financial Services (DIFS) for permission by sending an email to [email protected]. Once approved DIFS will
contact PSI and you will receive an email confirmation.
MISSED APPOINTMENT OR LATE CANCELLATION
If you miss your appointment, you will not be able to take the examination as scheduled, further you will forfeit your examination fee,
if you:
Do not cancel your appointment 2 days before the scheduled examination date;
Do not appear for your examination appointment;
Are not checked in by your scheduled start time;
Do not present proper identification during check-in for the examination.
EXAM ACCOMMODATIONS (ADA)
All PSI examination centers are equipped to provide access in accordance with the Americans with Disabilities Act (ADA) of 1990, and
exam accommodations will be made in meeting a candidate's needs. A candidate with a disability or a candidate who would otherwise
have difficulty taking the examination must follow the instructions on the Exam Accommodations Request Form at the end of this
Candidate Information Bulletin.
Candidates granted accommodation in accordance with the ADA, MUST schedule their examination by telephone and speak
directly with a PSI registrar.
ADDITIONAL TIME WHILE TAKING THE EXAMINATION
Candidates may request to take the examination with extra time. The candidate will be given time & 1/2 and there will be an
additional fee of $50 per examination.
Candidates requesting additional time MUST schedule their examination by telephone and speak directly with a PSI registrar.
EXAMINATION SITE CLOSING FOR AN EMERGENCY
All PSI examination centers are equipped to provide access in accordance with the Americans with Disabilities Act (ADA) of 1990, and
exam accommodations will be made in meeting a candidate's needs. A candidate with a disability or a candidate who would
otherwise have difficulty taking the examination must follow the instructions on the Exam Accommodations Request Form at the end
of this Candidate Information Bulletin. There is no additional fee for accommodation through the ADA.
SOCIAL SECURITY NUMBER CONFIDENTIALITY
PSI will use your social security number only as an identification number in maintaining your records and reporting your examination
results to the State. A Federal law requires State agencies to collect and record the social security numbers of all licensees of the
professions licensed by the State.
EXAMINATION SITE LOCATIONS
The following directions are generated from the most current mapping services available. However, new road construction and
highway modifications may result in some discrepancies. If you are not familiar with the specific area of the examination site, please
consult a reliable map prior to your examination date.
Dearborn Examination Center
3200 Greenfield Road, Suite 253
Dearborn, MI 48120
From Detroit: Merge onto I-94 W. Take exit 209 (Rotunda Dr.) from I-94 W. Turn left onto Rotunda Dr. Follow Rotunda Dr to Commerce Drive South.
Turn left on Commerce Dr S, then turn right onto Greenfield Rd. Site is on the right.
Holt-Lansing Examination Center
4202 Charlar Drive, Suite 1
Holt, Michigan 48842
Follow I-496 E, which becomes US-127 S. Take the Holt Rd exit 70. Turn right onto Holt Rd. Turn left onto Cedar St. Turn right onto Charlar Dr.
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SouthfieldCrossroads Examination Center (Temporary Exam Site)
Crossroads Building
16250 Northland Drive, Suite 361
Southfield, MI 48075
From I-75 North and South, exit West 8 Mile. Northland Drive is West of Greenfield Road. Do not go over the Bridge. Pass the Lodge Fwy (Hwy 10).
Turn right on Northland Drive. From Southfield Fwy North and South, exit East 8 Mile. Go east on 8 Mile to Northland Drive. Northland Drive is next to
the Northland Shopping Center.
Southfield-Lahser Road Examination Center
26400 Lahser Road, Suite 150
Southfield, Michigan 48033
From I-96 E merge onto I-696 E. Then merge onto MI-10 S. Take the Lahser Road exit. Keep left at the fork in the ramp. Turn left onto Northwestern
Hwy. Turn right onto Lahser Road. You may access the building from the back using the NW door.
Grand Rapids Examination Center
4595 Broadmoor Ave SE, Suite 201
Grand Rapids, MI 49512
From I-96, exit East Beltline Avenue and proceed South approximately 4 miles. Once you pass 28th Street, Beltline becomes Broadmoor. Continue
South an additional 2 miles. 4595 Broadmoor is just South of 44th Street on the right. Use the North Entrance. Room 201 is at the top of the stairs.
From US-131, take exit 77 (M6 the new highway) East toward Lansing. Take exit 15 (M37/Broadmoor), head North (left) on Broadmoor. 4595
Broadmoor is just North of Barden street, South of 44th Street on the left. Use the North Entrance to the second floor. Room 201 is at the top of the
stairs.
Gaylord Examination Center
440 W. Main St., Suite D
Gaylord, MI 49735
From I-75 take exit # 282 / M-32 toward Alpena / Gaylord. From the exit ramp, turn east onto W Main (M-32) and go about half a mile. 440 W Main is
at the northeast corner of Main and Indiana, halfway between KFC and Subway. Suite D opens off the parking lot.
Marquette Examination Center
Mid Towne Office Complex
1229 W. Washington
Marquette, MI 49855
Enter the building on the left and go up the stairs. Go left at the top of the stairs; suite is at the end of the hall on the right.
Additionally, PSI has examination centers in many other regions across the United States. You may take this examination at any of
these locations. Once you have paid for the examination, enter your zip code and a list of the testing sites closest to you will appear.
REPORTING TO THE EXAMINATION SITE
On the day of the examination, plan to arrive 30 minutes prior to your scheduled start time to allow for sign-in, identification check,
and to become familiar with the examination process. If you are not checked in by your scheduled start time, you will not be allowed
to test, and you will forfeit your examination fee.
All examination sites will provide ear plugs upon request.
REQUIRED IDENTIFICATION
Candidates must register for the exam with their LEGAL first and last name as it appears on their government issued identification. All
required identification below must match the first and last name under which the candidate is registered. Candidates are required to
bring two (2) forms of valid (non-expired) signature bearing identification to the test site. If the candidate fails to bring proper
identification or the candidate names do not match, the candidate will not be allowed to test, and their examination fee will not be
refunded.
PRIMARY IDENTIFICATION Choose One
NOTE: ID must contain candidate’s signature, photo, be valid and unexpired.
State issued driver’s license
State issued identification card
US Government Issued Passport
US Government Issued Military Identification Card
US Government Issued Alien Registration Card
Canadian Government Issued ID
SECONDARY IDENTIFICATION Choose One
Credit Card (must be signed)
Social Security Card
NOTE: Student ID and employment ID are NOT acceptable forms of identification.
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SECURITY PROCEDURES FOR TESTING
The following examination protocols apply during any examination. PSI may pause or terminate an examination at any time. Failure to
follow the examination protocol, may result in the disqualification of examination results, prohibition from taking future
examinations, and may lead to legal action.
You will be given a piece of scratch paper and a pencil. You will return the scratch paper and pencil during check-out.
Prohibited Items:
Reference materials of any kind.
Electronic devices of any type, including but not limited to; cellular phones, cameras, computers of any type (e.g., laptops,
tablets, iPads), earbuds, electronic games, electronic watches, handheld calculators, headsets, mobile devices, music players
(e.g., iPods), pagers, radios, recording devices (audio or video), smart watches, televisions, etc.).
Hats or headgear not worn for religious reasons or as religious apparel, including hats, baseball caps, or visors.
Bulky or loose clothing or coats including but not limited to; open sweaters, cardigans, shawls, scarves, vests, jackets and
coats.
o In the event you are asked to remove bulky or loose outerwear, appropriate attire, such as a shirt or blouse should
be worn underneath.
Other personal items, including but not limited to; backpacks, briefcases, chewing gum, drinks, food, good luck items,
notebooks, paper or other materials on which to write, pens, pencils or other writing devices, purses, reading material,
smoking or chewing products, wallets, etc.
Prohibited Behavior:
Giving or receiving assistance on an examination.
Copying or communicating examination content.
Using outside references or resources during an exam, examples:
o Browsing other local resources.
o Browsing the internet.
o Attempting to use a computer or computer program not provided or approved by PSI.
o Attempting to use a telephone or mobile device.
o Using notepad on the computer.
o Using an application on the computer not provided by PSI.
Engaging in disruptive behavior during check-in or during an exam, examples:
o Acting in an inappropriate manner.
o Using abusive language.
o Speaking aloud.
o Causing noise unrelated to keyboard typing.
Engaging in prohibited behavior during check-in or during an exam, examples:
o Reading questions out loud.
o Leaving the room without proctor approval.
o Using instant messaging, or other electronic communication.
o Capturing a picture or video of exam items.
o Attempting to use telephone or mobile device.
o Obstructing the proctor’s view (camera or in person).
o Having inappropriate materials on desktop (explicit).
o Changing spaces during the exam without proctor approval.
o Not focusing eyes on the screen.
During the check in process, all candidates will be asked if they possess any prohibited items. Candidates may also be asked to empty
their pockets and turn them out for the proctor to ensure they are empty. The proctor may also ask candidates to lift up the ends of
their sleeves and the bottoms of their pant legs to ensure that notes or recording devices are not being hidden there.
Proctors will also carefully inspect eyeglass frames, tie tacks, or any other apparel that could be used to harbor a recording device.
Proctors will ask to inspect any such items in candidates’ pockets.
No prohibited items are allowed within the candidate's reach or line of sight. If prohibited items are found during check-in, candidates
shall put them in the provided secure storage or return these items to their vehicle for test center exams. PSI will not be responsible
for the security of any personal belongings or prohibited items.
Any candidate seen giving or receiving assistance on an examination, found with prohibited items, or displaying prohibited
behavior or violating any security regulations will have his or her examination terminated, and be asked to surrender all
examination materials. All such instances will be reported to the examination sponsor.
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Additional protocols for testing at a testing center, include but not limited to:
Person(s) accompanying an examination candidate may not wait in the examination center, inside the building or on the building's
property. This applies to guests of any nature, including drivers, children, friends, family, colleagues, or instructors.
Once candidates have been seated and the examination begins, they may leave the examination room only to use the restroom,
and only after obtaining permission from the proctor. Candidates will not receive extra time to complete the examination.
Additional protocols for remote online proctored exams, include but not limited to:
Temporarily moving out of the camera's line of sight.
Candidates are not allowed to have scratch paper.
Adequate lighting for the proctor to see candidate’s activity.
Internet service must be sufficient to administer the exam, see page 12 for requirements.
Web camera must be placed for ideal viewing by the proctor.
Candidate may not change computers during the exam.
Candidate may not change spaces during the exam.
Candidate must follow proctor instructions, which may include, but are not limited to:
o Keeping hands on the desktop.
o Keeping eyes on the computer screen.
o Not fidgeting during the exam.
o Keeping hands away from face.
Please do your best to avoid covering your mouth for the whole duration of exam. Be aware that
talking/whispering/mouthing is not allowed during exam.
Breaks are NOT allowed during remote online proctored examinations. If you believe you cannot complete your examination
without a break, please do not register for remote online proctored examinations.
TAKING THE EXAMINATION BY COMPUTER
The examination will be administered via computer. You will be using a mouse and computer keyboard.
IDENTIFICATION SCREEN
You will be directed to a semiprivate testing station to take the examination. When you are seated at the testing station, you will be
prompted to confirm your name, identification number, and the examination for which you are registered.
TUTORIAL
Before you start your examination, an introductory tutorial to the computer and keyboard is provided on the computer screen. The
time you spend on this tutorial, up to 15 minutes, DOES NOT count as part of your examination time. Sample questions are included
following the tutorial so that you may practice using the keys, answering questions, and reviewing your answers.
TEST QUESTION SCREEN
The “function bar” at the top of the test question screen provides mouse-click access to the features available while taking the
examination.
One question appears on the screen at a time. During the examination,
minutes remaining will be displayed at the top of the screen and updated
as you record your answers.
IMPORTANT: After you have entered your responses, you will later be
able to return to any question(s) and change your response, provided the
examination time has not run out.
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REMOTE ONLINE PROCTORED EXAMINATION
Proctors for online testing will communicate with candidates on-screen via the chat function, during the test and pause the exam
whenever unauthorized persons or activity appear on video monitors or in audio recordings. The proctor will pause the exam whenever
a candidate leaves the testing station, or an interruption occurs. The proctor may end the test if an interruption is not corrected
appropriately. Immediate on-screen results will be displayed on your screen once you complete your exam. Paper score reports are not
available upon completion of the exam; score reports will be emailed to the email address on file with PSI. A military ID will not be
accepted for a remotely proctored exam, however, all other types of Identification noted above are acceptable for this delivery mode.
BE SURE TO CHECK THE COMPATIBILTY OF YOUR COMPUTER to include Audio/Video Check, Webcam Check and System Check. Prior
to scheduling, click here. You must use Google Chrome Browser.
Please note that if your computer performs any system update (i.e. software, server, firewall, webcam, etc.) from the time you
schedule your exam to when you attempt to launch your exam, you may experience issues with your compatibility. It is best to
conduct another compatibility check on the machine you will be using to take your exam at least 24 hours prior to your
scheduled exam. You may also check your compatibility before or after registering for your exam by clicking here.
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LAUNCHING THE EXAMINATION
You can launch the examination up to 30 minutes before the scheduled start time.
If you have any questions regarding your compatibility check, or if you experience issues launching your exam, you may contact our
remote proctoring technical support at (844) 267-1017. You may also initiate a chat after you close the Secure Browser Software by
clicking here.
EXAMINATION REVIEW
PSI, in cooperation with the DIFS, will be continually evaluating the examinations being administered to ensure that the
examinations accurately measure competency in the required knowledge areas. Comments may be entered during the examination
by clicking the Comments link on the function bar of the test question screen.
Your comments regarding the questions and the examinations are welcomed. Comments will be analyzed by PSI examination
development staff. While PSI does not respond to individuals regarding these comments, all substantive comments are reviewed. If
a discrepancy is found during the comment review, PSI and the Department may re-evaluate candidates’ results and adjust them
accordingly. This is the only examination review available to you.
EXAMINATION RESULT REPORTING
Your score will be displayed on screen at the end of the examination and a score report will be emailed to you. If you fail, the
emailed score report will include the diagnostic report indicating your strengths and weaknesses by examination type.
Candidates taking a remotely proctored exam: Please note that you must select to end both the exam portion and survey portion of
your test in order to receive your on-screen results and emailed score report. If you do not receive your emailed score report, you
may reach out to [email protected].
You may request a duplicate score report after your examination by emailing [email protected]. Include your name,
candidate ID number and confirmation number. Your candidate ID number and confirmation number is on your exam confirmation
email. Please allow up to 72 hours to receive your duplicate score report.
EXPERIMENTAL ITEMS
In addition to the number of examination items specified in the "Examination Content Outlines", a small number (5 to 10) of
"experimental" questions may be administered to candidates during the examinations. These questions will not be scored. The
administration of such unscored, experimental questions is an essential step in developing future licensing examinations.
EXAMINATION CONTENT OUTLINES
PLEASE BE ADVISED: Cut scores (score you must achieve to obtain a passing result) and content outlines are subject to change.
Always be sure to review the current content outline prior to taking your examination.
Click the Link to View Your Michigan Insurance Examination Content Outline
Examination Title
Time Limit
Number of
Items
Cut Score
Accident & Health Counselor
2 hours
110
82%
Accident and Health Producer
2 hours
100
76%
Casualty Producer/Solicitor
2 hours
100
74%
Credit Insurance Producer
1 hour
40
75%
Independent Adjuster with Workers' Compensation Authority
2 hours
100
70%
Independent Adjuster without Workers' Compensation Authority
2 hours
100
70%
Life Counselor
2 hours
110
80%
Life Producer
2 hours
100
72%
Life, Accident and Health Producer
2.5 hours
150
75%
Life, Variable Life and Annuities Producer
2.5 hours
130
73%
Limited Lines Property and Casualty Producer
1 hour
50
75%
Personal Lines Producer
2 hours
100
75%
Property and Casualty Counselor
2.5 hours
150
80%
Property and Casualty Producer/Solicitor
2.5 hours
150
74%
Property Producer/Solicitor
2 hours
100
75%
Public Adjuster
2 hours
100
71%
Surety & Fidelity
1 hour
50
70%
Surplus Lines Producer
1 hour
60
77%
Title Insurance Producer
1 hour
60
74%
Variable Life and Annuities Producer
1 hour
60
74%
EXAM ACCOMMODATIONS REQUEST FORM
INSTRUCTIONS
All examination centers are equipped to provide access in accordance with the Americans with Disabilities Act (ADA) of 1990.
Applicants with disabilities or those who would otherwise have difficulty taking the examination should request for alternative
arrangements by Clicking Here.
Requirements for exam accommodation requests:
You are required to submit documentation from the medical authority or learning institution that rendered a diagnosis.
Verification must be uploaded to PSI on the letterhead stationery of the authority or specialist and include the following:
Description of the disability and limitations related to testing
Recommended accommodation/modification
Name, title and telephone number of the medical authority or specialist
Original signature of the medical authority or specialist
MAKE SURE YOU ARE REGISTERED FOR THE EXAMINATION BEFORE
REQUESTING EXAMINATION ACCOMMODATIONS
PSI Services LLC
3210 E Tropicana
Las Vegas, NV 89121