Certified Professional in Patient Safety
Candidate Handbook
January 2024
1
Candidate Handbook
Copyright © 2023. PSI Services. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechani-
cal, including photocopy or recording, or any information and retrieval system, without permission in writing from PSI Services.
Rev. 1/30/2024
TABLE OF CONTENTS
All questions and requests for information about the
CPPS examination should be directed to:
Institute for Healthcare Improvement
53 State Street, 18th Floor
Boston, MA 02109
Voice: 617-391-9927
Email:
Website:
www.ihi.org/CPPS
All questions and requests for information about
examination scheduling should be directed to:
PSI Candidate Services
18000 W. 105th St.
Olathe, KS 66061-7543
Phone: 855-579-4641
Fax: 913-895-4650
Email:
Website:
https://test-takers.psiexams.com/cbpps
ABOUT THE EXAMINATION .................................2
TESTING AGENCY...........................................2
ACCREDITATION ............................................2
NONDISCRIMINATION POLICY ..............................2
TEST CENTER ADMINISTRATION............................2
LIVE REMOTE ONLINE PROCTORING .......................2
INTERNATIONAL EXAMINATION SERVICES ...................2
TEST CENTER LOCATIONS...................................2
SPECIAL ARRANGEMENTS FOR CANDIDATES
WITH DISABILITIES..........................................3
EXAMINATION FEES ........................................3
REGISTERING FOR AN EXAMINATION........................3
RESCHEDULING AN EXAMINATION..........................4
MISSED APPOINTMENTS AND FORFEITURES................4
INCLEMENT WEATHER, POWER FAILURE
OR EMERGENCY ............................................4
PREPARING FOR THE EXAMINATION.........................4
TESTING AT A PSI TEST CENTER ............................5
IDENTIFICATION ............................................5
SECURITY ..................................................5
PERSONAL BELONGINGS....................................5
EXAMINATION RESTRICTIONS...............................5
TESTING BY LIVE REMOTE ONLINE PROCTORING ...........5
IDENTIFICATION ............................................6
EXAMINATION RESTRICTIONS...............................6
MISCONDUCT ..............................................6
COPYRIGHTED EXAMINATION QUESTIONS ..................6
COMPUTER LOGIN..........................................6
PRACTICE EXAMINATION ...................................6
TIMED EXAMINATION.......................................6
CANDIDATE COMMENTS....................................7
FOLLOWING THE EXAMINATION ............................7
SCORES CANCELLED BY CBPPS OR PSI.......................7
PASS/FAIL SCORE DETERMINATION..........................7
IF YOU PASS THE EXAMINATION ............................8
IF YOU DO NOT PASS THE EXAMINATION....................8
FAILING TO REPORT FOR AN EXAMINATION .................8
CONFIDENTIALITY ..........................................8
DUPLICATE SCORE REPORT .................................8
RECERTIFICATION...........................................8
CODE OF CONDUCT ........................................8
DISCIPLINE AND COMPLAINTS ..............................8
APPEALS/RECONSIDERATION OF ADVERSE DECISIONS.......8
EXAMINATION APPLICATION................................9
REQUEST FOR SPECIAL
EXAMINATION ACCOMMODATIONS ........................11
DOCUMENTATION OF DISABILITY-RELATED NEEDS .........12
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Candidate Handbook
ABOUT THE EXAMINATION
The Certified Professional in Patient Safety (CPPS) creden-
tial distinguishes health care professionals who meet the
competency requirements in the areas of patient safety
science and human factors engineering, and who demon-
strate the ability to apply this knowledge to effectively plan
and implement patient safety initiatives. Candidates may
include patient safety professionals, clinicians, non-clinical
health care workers, executives, and other professionals
with the requisite background. These professionals may
work in a variety of settings, including but not limited to,
hospitals, health systems, the home, ambulatory and other
outpatient settings, academia, the community, and provid-
ers of service to the healthcare industry. The CPPS is open
to candidates from the United States as well as practitioners
outside of the U.S.
The certification exam is a rigorous and comprehensive
credentialing process consisting of 110 questions, 100 of
which are scored. The other 10 are pretest questions. You
will be asked to answer these questions, but they will not be
factored into your scored examination result. These pretest
questions are dispersed within the examination and are not
marked in any way. This ensures candidates answer pretest
questions in the same manner as scored questions, allow-
ing the pretest questions to be validated as accurate and
appropriate before being included as a measure of candi-
date competency.
There are three types of questions on the exam:
Recall: The ability to recall or recognize specific information
Application: The ability to comprehend, relate or apply
knowledge to new or changing situations
Analysis: The ability to analyze and synthesize informa-
tion, determine solutions and/or evaluate the usefulness
of a solution
Only a small percentage of the exam questions are catego-
rized as recall. The rest are divided between application
and analysis.
The examination is available in a computerized format on a
daily basis at PSI Test Centers across the United States and
internationally and by Live Remote Online Proctoring.
TESTING AGENCY
PSI Services is engaged in educational and occupational
measurement and provides examination development and
administration to a variety of client organizations. PSI assists
the Certification Board for Professionals in Patient Safety
(CBPPS) in the development, administration, scoring and
analysis of the Certified Professional in Patient Safety (CPPS)
examination.
PSI Services has more than 70 years of experience provid-
ing worldwide testing solutions to corporations, federal
and state government agencies, professional associations,
certifying bodies and leading academic institutions. PSI
offers a comprehensive solutions approach from test devel-
opment to delivery to results processing, including pre-hire
employment selection, managerial assessments, licensing
and certification tests, distance learning testing, license
management services and professional services.
ACCREDITATION
The Certified Professional in Patient SafetyTM (CPPS)
program is fully accredited by the National Commission
for Certifying Agencies (NCCA). Accreditation from
NCCA, the Institute for Credentialing Excellence (ICE)
accrediting body provides independent affirmation that
the CPPS program achieves the highest quality standards
in professional certification. NCCA uses a peer review
process to establish accreditation standards, evaluate
compliance with these standards, recognize programs
that demonstrate compliance, and serve as a resource on
quality certification.
NONDISCRIMINATION POLICY
PSI and CBPPS do not discriminate among candidates on
the basis of age, gender, race, color, religion, national
origin, disability, marital status or any other protected char-
acteristic.
TEST CENTER ADMINISTRATION
Examinations are delivered by computer at approximately
300 PSI Test Centers located throughout the United States.
The examination is administered by appointment only
Monday through Friday. Saturday appointments may be
scheduled based on availability. Appointment starting times
may vary by location. Available dates will be indicated when
scheduling your examination. Candidates are scheduled on
a first-come, first-served basis.
LIVE REMOTE ONLINE
PROCTORING
Examinations are delivered by Live Remote Online
Proctoring to a candidate using their own computer from
their home. The candidate must have a computer with a
web camera that can be moved to display the entire room,
a microphone, and internet connection to download the
PSI secure browser. A compatibility check of the computer’s
audio/video, webcam and system is required prior to
scheduling.
Please be advised: Using a work computer for the remote
proctored exam, even one which passes the System
Compatibility Check, is highly discouraged due to
administrator fire walls and IT security systems which
frequently prevent exam launch.
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Candidate Handbook
INTERNATIONAL EXAMINATION
SERVICES
International candidates may book and pay for their
examination through the online registration portal at
https://test-takers.psiexams.com/cbpps.
For information regarding the availability of international
computerized test centers, please visit
http://schedule.
psiexams.com
. If you are an international candidate, you
will need to submit a completed application form and the
application fee. All rules and regulations regarding the
computerized examination apply to international examina-
tions. Examinations will be given in computerized format
only. International candidates will not receive instant score
reports. Results will be sent within two business days after
completion of the examination to the candidate’s address
of record. International candidates may also view score
reports through the online PSI portal.
TEST CENTER LOCATIONS
PSI Test Centers have been selected to provide accessibility
to the most candidates in all states and major metropoli-
tan areas. A current listing of PSI Test Centers, including
addresses and driving directions, may be viewed at http://
schedule.psiexams.com. Specific address information will
be provided when you schedule an examination appoint-
ment.
SPECIAL ARRANGEMENTS FOR
CANDIDATES WITH DISABILITIES
PSI and CBPPS comply with the Americans with Disabilities
Act and strives to ensure that no individual with a disability
(as defined by the ADA as a person who has a physical
or mental impairment that substantially limits one or more
major life activities, a person who has a history or record
of such an impairment, or a person who is perceived by
others as having such an impairment) is deprived of the
opportunity to take the examination solely by reason of that
disability. PSI will provide reasonable accommodations for
candidates with disabilities. Candidates requesting special
accommodations must call PSI at 800-367-1565 ext. 6750
to schedule their examination.
The site is WCAG 2.1 AA Compliant which enables any
accessibility program, such as screen reader, to read the
page.
1. Wheelchair access is available at all established Test
Centers. Candidates must advise PSI at the time of
scheduling that wheelchair access is necessary.
2. Candidates with visual, sensory, physical or learning
disabilities that would prevent them from taking the
examination under standard conditions may request
special accommodations and arrangements.
Verification of the disability and a statement of the specific
type of assistance needed must be submitted online to
PSI at least 45 calendar days prior to your desired exami-
nation date by completing PSI’s online form at: https://
psi-cdexp.zendesk.com/hc/en-us/requests/new?ticket_
form_id=360000150872. Attach the Documentation of
Disability-Related Needs form (which must be completed
by an appropriate licensed professional) with your online
request. PSI will review the request and will contact you
regarding the decision for accommodations.
EXAMINATION FEES
US/Domestic: $449*
Payment may be made by credit card (VISA, Master Card,
American Express, or Discover), cashier’s check, company
check, or money order made payable to PSI Services Inc.
Personal checks are not accepted. Examination registration
fees are not refundable or transferrable and expire in one
year.
Credit card transactions that are declined will be subject to
a $25 handling fee. A cashier’s check or money order for
the amount due, including the handling fee, must be sent to
PSI to cover declined credit card transactions.
* International candidates, please add $100 (U.S. dollars)
for international examination fee.
REGISTERING FOR AN EXAMINATION
1. Online: You may register online by going to
https://test-takers.psiexams.com/cbpps and selecting
“Begin Scheduling. Test taker may use a computer, tab-
let, or mobile device to schedule their examination. The
computer will guide you through the process. After your
application information and credit card payment (VISA,
Master Card, American Express, or Discover) have been
submit ted, you will be prompted to schedule an exami-
nation appointment at a Test Center or to schedule a
Remote Online Proctored Exam or to supply additional
eligibility information.
2. Paper: Complete and mail the paper application
included in this handbook with appropriate fee (credit
card, cashier’s check or money order). An application is
considered complete only if all infor mation requested is
complete, legible and accurate; if you are eligible for the
examination; and if the appropri ate fee accompanies
the application.
If you contact PSI by
3:00 p.m. Central Time on...
Depending on availability,
your examination may be
scheduled as early as...
Monday Wednesday
Tuesday Thursday
Wednesday Friday/Saturday
Thursday Monday
Friday Tuesday
Approxi mately two weeks after receipt, PSI will send you a
confirmation notice including a unique identification num-
ber, a website address and toll-free telephone number to
schedule an examination appointment (see following table).
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Candidate Handbook
If your eligibility cannot be confirmed, notification why your
application is incomplete will be sent. If you do not receive
information about your application within four weeks, call
PSI at 855-579-4641.
When you schedule your Test Center appointment, be pre-
pared to confirm a location and a preferred date and time
for testing. You will be asked to provide your unique iden-
tification number. When you call or go online to schedule
your examination appointment, you will be notified of the
time to report to the Test Center, and if an email address
is provided, you will be sent an email confirmation notice.
If special accommodations are being requested, complete
the Request for Special Examination Accommodations and
Documentation of Disability-Related Needs forms included
in this handbook and submit it to PSI at least 45 days prior
to the desired examination date.
Candidates who wish to schedule a Remote Online
Proctored Exam MUST FIRST CHECK THE COMPATIBILITY
OF THE COMPUTER to include Audio/Video Check,
Webcam Check and System Check. You must use Google
Chrome Browser. Please note that if your computer per-
forms any system update (i.e. software, server, fire wall,
webcam, etc.) from the time you schedule your exam to
when you attempt to launch your exam, you may experi-
ence issues with your compatibility. It is best to conduct
another compatibility check on the machine that you will be
taking your exam at least 24 hours prior to your scheduled
exam. You may also check your compatibility before or after
registering for your exam at https://home.psiexams.com/
static/#/bcheck.
Please be advised: Using a work computer for the remote
proctored exam, even one which passes the System
Compatibility Check, is highly discouraged due to admin-
istrator fire walls and IT security systems which frequently
prevent exam launch.
RESCHEDULING AN EXAMINATION
You may reschedule your appointment ONCE at no charge
online at https://test-takers.psiexams.com/cbpps or by call-
ing PSI at 855-579-4641. Any examination reschedule must
occur at least 2 business days prior to your scheduled
appointment.
scheduled appointment. The following schedule applies.
PSI must be contacted by
3:00 p.m. Central Time to
If the examination
reschedule the examination
is scheduled on... by the previous...
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday/Saturday Tuesday
MISSED APPOINTMENTS AND
FORFEITURES
You will forfeit your examination registration and all fees
paid to take the examination under the following circum-
stances. A new, complete application and examination fee
are required to reapply for examination.
You cancel your examination after confirmation of eligi-
bility is received.
You wish to reschedule an examination but fail to contact
PSI at least two business days prior to the scheduled test-
ing session.
You wish to reschedule a second time.
You appear more than 15 minutes late for an examina-
tion.
You fail to report for an examination appointment.
INCLEMENT WEATHER, POWER
FAILURE OR EMERGENCY
In the event of inclement weather or unforeseen emer-
gencies on the day of an examination, PSI will determine
whether circumstances warrant the cancellation, and sub-
sequent rescheduling, of an examination. The examination
will usually not be rescheduled if the Test Center personnel
are able to open the Test Center.
You may visit
www.psionline.com/openings
prior to the
examination to determine if PSI has been advised that any
Test Centers are closed. Every attempt is made to admin-
ister the examination as scheduled; however, should an
examination be canceled at a Test Center, all scheduled
candidates will receive notification following the examina-
tion regarding rescheduling or reapplication procedures.
If power to a Test Center is temporarily interrupted dur-
ing an administration, your examination will be restarted.
The responses provided up to the point of interruption will
be intact, but for security reasons the questions will be
scrambled.
PREPARING FOR THE
EXAMINATION
The method of preparation and amount of time spent
preparing for the examination can be driven by the candi-
date’s study preferences, level of professional and relevant
experience, or academic background. Some methods of
preparation may include, but are not limited to:
Review of the Content Outline and Resource List
Review the content categories and related tasks. Identify
and focus review on tasks that you do not perform regularly
or with which you are less familiar.
Review the resource list curated by The Expert Oversight
Committee and other subject matter experts. Identify and
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Candidate Handbook
focus review on resources that cover content areas with
which you are less familiar.
Remember that most questions in the CPPS Examination are
job-related/experience-based and test the application and
analysis of information rather than just the recall of facts.
Both the CPPS Examination Content Outline and Resource
List can be found at www.ihi.org/CPPS.
Complete the Self-Assessment Examination (SAE)
A Self-Assessment Examination (SAE) or practice exam
is an online tool created by the CBPPS to simulate the
CPPS Examination. The SAE is available for purchase at
https://www.psionlinestore.com/certified-profes-
sional-in-patient-safety-practice-examination/.
The 50-question online practice exam was developed using
the same procedures as the examination, and conforms
to examination specifications in content, cognitive levels,
format, and difficulty. Feedback reports from the SAE show
performance by domain and can be helpful in directing
study and use of resources. The questions presented in the
SAE are different from the questions contained on the cer-
tification examination.
CBPPS does not endorse resources designed to prepare
candidates to take the certification exam. Completion of the
SAE is optional and not required to take or pass the certifi-
cation exam. Taking the SAE does not guarantee a passing
score or improved performance on the exam.
TESTING AT A PSI TEST CENTER
Your examination will be given by computer at a PSI Test
Center. You do not need any computer experience or typing
skills to take your examination. On the day of your exami-
nation appointment, report to the Test Center 30 minutes
prior to your scheduled testing time. Once you arrive at the
location, look for signs indicating PSI Test Center check-
in. IF YOU ARRIVE MORE THAN 15 MINUTES AFTER
THE SCHEDULED TESTING TIME, YOU WILL NOT BE
ADMITTED.
IDENTIFICATION
To gain admission to the Test Center, you must present one
valid (current) form of government-issued identification that
includes your name, signature and photograph. No form of
temporary identification will be accepted. You will also be
required to sign a roster for verification of identity.
Examples of valid forms of identification are: driver’s
license with photograph; state identification card with
photograph; passport; or military identification card with
photograph.
If your name on your registration is different than it
appears on your identification, you must bring proof
of your name change (e.g., marriage license, divorce
decree or court order).
Candidates must have proper identification to gain admis-
sion to the Test Center. Failure to provide appropriate
identification at the time of the examination is considered
a missed appointment. There will be no refund of examina-
tion fees.
SECURITY
PSI administration and security standards are designed to
ensure all candidates are provided the same opportunity to
demonstrate their abilities. The Test Center is continuously
monitored by audio and video surveillance equipment for
security purposes.
The following security procedures apply during the exami-
nation:
Examinations are proprietary. No cameras, notes, tape
recorders, pagers or cellular/smart phones are allowed
in the testing room. Possession of a cellular/smart phone
or other electronic devices is strictly prohibited and will
result in dismissal from the examination.
Only silent, non programmable calculators without
alphabetic keypad or printing capabilities are allowed in
the testing room if needed.
No guests, visitors or family members are allowed in the
testing room or reception areas.
PERSONAL BELONGINGS
No personal items, valuables or weapons should be
brought to the Test Center. Only wallets and keys are per-
mitted. Large coats and jackets must be left outside the
testing room. You will be provided a soft locker to store
your wallet and/or keys with you in the testing room. The
proctor will lock the soft locker prior to you entering the test-
ing room. You will not have access to these items until after
the examination is completed. Please note the following
items will not be allowed in the testing room except securely
locked in the soft locker.
watches
hats
wallets
keys
Once you have placed your personal belongings into the
soft locker, you will be asked to pull out your pockets to
ensure they are empty. If you bring personal items that will
not fit in the soft locker, you will not be able to test. The site
will not store or be responsible for your personal belong-
ings.
If any personal items are observed or heard (e.g., cel-
lular/smart phones, alarms) in the testing room after the
examination is started, you will be dismissed and the admin-
istration will be forfeited.
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Candidate Handbook
EXAMINATION RESTRICTIONS
No documents or notes of any kind may be removed from
the Test Center.
No questions concerning the content of the examination
may be asked during the examination.
Eating, drinking or smoking will not be permitted in the
Test Center.
No breaks allowed.
TESTING BY LIVE REMOTE ONLINE
PROCTORING
Candidates may log in to their account up to 30 minutes
prior to the scheduled start time. By not starting your
exam within 15 minutes after your scheduled appointment
time, you forfeit your examination scheduling fee or exam
eligibility. Fees and exam eligibilities are non-refundable.
If you have any questions regarding your compatibility
check, or if you experience issues launching your exam, you
may contact our remote proctoring technical support team
at (844) 267-1017. You may also initiate a chat after you
close the Secure Browser Software by clicking here.
Please be advised: Using a work computer for the remote
proctored exam, even one which passes the System
Compatibility Check, is highly discouraged due to
administrator fire walls and IT security systems which
frequently prevent exam launch.
IDENTIFICATION
You must present proper identification to the proctor. One
valid (current) form of government-issued identification that
includes your name, signature and photograph is required.
No form of temporary identification will be accepted.
Acceptable forms include a current driver’s license with
photograph, a current state identification card with photo-
graph, a current passport or passport card, Green card,
Alien registration, Permanent resident card or National
identification card. A military identification card is not
acceptable for remote online proctored exams.
Failure to provide appropriate identification at the time of
the examination is considered a missed appointment. There
will be no refund of examination fees.
EXAMINATION RESTRICTIONS
You are prohibited from reproducing, communicating
or transmitting any test content in any form for any pur-
pose. This behavior will result in the disqualification of
examination results, will be reported to your Licensing
Authority/Sponsor and may lead to legal action.
With the exception of your testing machine, electronic
devices and recording devices of any kind (including but
not limited to cell phones, pagers, and cameras)
are
NOT permitted during the remote online proctored exam.
Only silent, non programmable calculators without alpha-
betic keypad or printing capabilities are allowed.
No breaks are allowed. You may not exit the camera view
during the examination.
No food is allowed. Drinks are allowed in a clear bottle/
glass only. No additional time is given to clean up a spill.
No Scratch Paper is allowed during Live Remote Proctoring
administrations.
Please be advised: Using a work computer for the remote
proctored exam, even one which passes the System
Compatibility Check, is highly discouraged due to admin-
istrator fire walls and IT security systems which frequently
prevent exam launch.
MISCONDUCT
If you engage in any of the following conduct during the
examination, you may be dismissed, your scores will not
be reported and examination fees will not be refunded.
Examples of misconduct are when you:
create a disturbance, are abusive, or otherwise uncoop-
erative;
display and/or use electronic communications equipment
such as pagers, cellular/smart phones;
talk or participate in conversation with other examination
candidates;
give or receive help or are suspected of doing so;
leave the Test Center or exit the camera view during the
administration;
attempt to record examination questions or make notes;
attempt to take the examination for someone else;
are observed with personal belongings; or
are observed with notes, books or other aids without it
being noted on the roster.
COPYRIGHTED EXAMINATION
QUESTIONS
All examination questions are copyrighted. It is forbidden
under federal copyright law to copy, reproduce, record,
distribute or display these examination questions by any
means, in whole or in part. Doing so may subject you to
severe civil and criminal penalties.
COMPUTER LOGIN
After your identification has been confirmed, you will be
directed to a testing carrel or the remote online exam
will be released. You will be instructed on screen to enter
your unique identification number. Your photograph, taken
before beginning the examination, will remain on screen
throughout your examination session. This photograph will
also print on your score report.
PRACTICE EXAMINATION
Prior to attempting the examination, you will be given the
opportunity to practice taking an examination on the com-
puter. The time you use for this practice examination is NOT
counted as part of your examination time or score.
When you are comfortable with the computer testing pro-
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Candidate Handbook
cess, you may quit the practice session and begin the timed
examination.
TIMED EXAMINATION
Following the practice examination, you will begin the timed
examination. There are 100 items plus 10 pretest items on
the examination. You will have 2 hours to complete the
examination. Before beginning, instructions for taking the
examination are provided on screen.
The computer monitors the time you spend on the exami-
nation. The examination will terminate if you exceed the
time allowed. You may click on the “Time” box in the lower
menu bar on the screen to monitor your time. A digital
clock indicates the time remaining for you to complete the
examination. The Time feature may be turned off during the
examination.
Only one examination question is presented at a time. The
question number appears in the lower right of the screen.
Choices of answers to the examination question are identi-
fied as A, B, C, or D. You must indicate your choice by either
typing in the letter in the response box in the lower left por-
tion of the computer screen or clicking on the option using
the mouse. To change your answer, enter a different option
by typing A, B, C, or D or by clicking on the option using the
mouse. You may change your answer as many times as you
wish during the examination time limit.
To move to the next question, click on the forward arrow (>)
in the lower right portion of the screen. This action will move
you forward through the examination question by question. If
you wish to review any question or questions, click the back-
ward arrow (<) or use the left arrow key to move backward
through the examination.
An examination question may be left unanswered for return
later in the examination session. Questions may also be
bookmarked for later review by clicking in the blank square
to the right of the Time button. Click on the double arrows
(>>) to advance to the next unanswered or bookmarked
question on the examination. To identify all unanswered
and bookmarked questions, repeatedly click on the double
arrows (>>). When the examination is completed, the num-
ber of examination questions answered is reported. If not all
questions have been answered and there is time remaining,
return to the examination and answer those questions. Be
sure to provide an answer for each examination question
before ending the examination. There is no penalty for
guessing.
CANDIDATE COMMENTS
During the examination, you may make comments for any
question by clicking on the Comment button to the left of
the Time button. This opens a dialogue box where com-
ments may be entered. Comments will be reviewed, but
individual responses will not be provided.
FOLLOWING THE EXAMINATION
After completing the examination, you are asked to answer
a short evaluation of your examination experience. Your
results will be provided on screen and an official score report
will be sent to your email address as a PDF after the examina-
tion session ends.
SCORES CANCELLED BY CBPPS OR PSI
PSI is responsible for the validity and integrity of the scores
they report. On occasion, occurrences, such as computer
malfunction or misconduct by a candidate, may cause a
score to be suspect. CBPPS and PSI reserve the right to void
or withhold examination results if, upon investigation, viola-
tion of its regulations is discovered.
PASS/FAIL SCORE DETERMINATION
CBPPS uses a criterion-referenced methodology in scoring
the certification examination. With this type of scoring meth-
odology, there is no “curve,” and candidates do not compete
against one another. Instead, candidate performance is com-
pared to the criterion of acceptable practice of a qualified
patient safety professional. The passing score for the exami-
nation is determined by using a process known as the Angoff
method, in which experts in the field estimate the difficulty
of each item on the examination for the minimally qualified
candidate. These judgments are averaged to determine
the minimum passing score, which represents the amount
of knowledge a minimally qualified candidate would likely
demonstrate on the examination. A statistical process called
equating is used to adjust for the slight variations in difficulty
that can occur among multiple test forms (versions of the
examination). These steps help ensure that all candidates are
held to the same standard of performance. This process is
used to ensure fairness to all candidates.
Your pass/fail result is based on your total score. Content
area scores are provided to offer a general indication of your
relative strengths and weaknesses in each content area. The
examination is designed to provide a consistent and pre-
cise determination of your overall performance and is not
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Candidate Handbook
designed to provide complete information regarding your
performance in each content area. This information should
only be used as feedback for your future educational needs.
IF YOU PASS THE EXAMINATION
If you pass the examination, you will be able to use the CPPS
designation to indicate certification status. Recertification
will be required every three years.
IF YOU DO NOT PASS THE
EXAMINATION
Unsuccessful candidates may retake the examination after
a 30 day wait period. The candidate is required to reapply
to PSI and remit all applicable fees and documentation. The
candidate may retake the exam up to three (3) times in a
one-year period. If the candidate fails the exam on the third
attempt, they must wait one year to take the exam again.
The waiting period is designed to allow the candidate time
to review the exam content and prepare for the exam.
FAILING TO REPORT FOR AN
EXAMINATION
If you fail to report for an examination, you will forfeit
the registration and all fees paid to take the examination.
A completed application form and examination fee is
required to reapply for examination.
CONFIDENTIALITY
Information about candidates for testing and their exami-
nation results are considered confidential. Studies and
reports concerning candidates will contain no information
identifiable with any candidate, unless authorized by the
candidate.
DUPLICATE SCORE REPORT
You may purchase additional copies of your results at a
cost of $25 per copy. Requests must be submitted to PSI in
writing. The request must include your name, unique iden-
tification number, mailing address, telephone number, date
of examination and examination taken. Submit this informa-
tion with the required fee payable to PSI Services Inc. in the
form of a money order or cashiers check. Duplicate score
reports will be mailed within approximately five business
days after receipt of the request and fee. Requests must
be submitted within one year of your examination to be
processed.
RECERTIFICATION
Following successful completion of the CPPS examination,
the certificant is required to maintain certification by fulfill-
ing continuing education (CE) requirements, or through
successful retest.
Recertification cycle: 3 years
CE requirement: 45 hours total
Accepted types of CE:
All CE that follows the CPPS content outline is accepted.
CE options include: education programs, self-study,
CPPS item writing, academic coursework, and more.
For detailed recertification guidelines and forms visit
www.ihi.org/CPPS
.
CODE OF CONDUCT
CPPS certified professionals have made a commitment to
the field of patient safety and the way they conduct them-
selves reflects on the profession, the specialty, and the
healthcare field overall. Compliance with the CBPPS Code
of Conduct is critical to the integrity of the CPPS creden-
tial and the profession. Violations of the CBPPS Code of
Conduct will be reviewed and may result in discipline.
A CPPS professional must:
- Act with integrity, honesty, and respect.
- Communicate openly and listen to understand.
- Accurately and truthfully state credentials, education, and
experience.
- Ensure confidentiality of sensitive information.
- Seek out opportunities for continuous improvement and
learning.
- Conduct oneself in a manner that reflects positively on the
patient safety profession and the CPPS certification.
- Abide by the policies established by the CBPPS.
DISCIPLINE AND COMPLAINTS
Violations of the CBPPS Code of Conduct may result in
review that leads to disciplinary action, up to and includ-
ing, revocation of the CPPS credential. For full detail on the
CBPPS Disciplinary Policy please visit www.ihi.org/CPPS/
policies.
APPEALS/RECONSIDERATION OF
ADVERSE DECISIONS
Applicants who are notified that they do not meet the
requirements for eligibility or recertification may request a
reconsideration of this decision by sending a written notice
to the CBPPS staff within 30 days of communication of the
adverse eligibility or recertification decision. The staff will
review the applicant’s information and will make a final
decision regarding eligibility or recertification. The appeal
will be reviewed within 45 days of receipt. Written notice
from the staff of the final decision will be sent to the new
applicant or candidate for recertification within 30 days of
review.
CBPPS will not consider reconsideration requests related to
the content of the exam or exam scores. Candidates may
request a reconsideration if the exam administration was
disrupted, or procedures were not followed.
CBPPS will also consider appeals regarding adverse disci-
plinary decisions.
Appeals and reconsideration requests should be submitted
by email to [email protected]rg.
For full detail on the CBPPS Appeals and Reconsideration
of Adverse Decisions Policy please visit www.ihi.org/CPPS/
policies.
CPPS Handbook, page 9
CERTIFIED PROFESSIONAL IN PATIENT SAFETY CPPS
EXAMINATION APPLICATION
This form is to be used for exams given at established PSI Test Centers only.
To apply for the CPPS examination, complete this application and return it with the examination fee to:
PSI • CPPS Examination • 18000 W. 105th St. • Olathe, KS 66061-7543
Fax: 913-895-4650
PERSONAL INFORMATION
Name: First_________________________________________ MI _____________ Last ___________________________________________
Title: ____________________________________________________________________________________________________________
Organization: _____________________________________________________________________________________________________
Date of Birth: ______________________________________________________________________________________________________
Address: _________________________________________________________________________________________________________
State:______________________________________ Zip: ___________________ Country: _______________________________________
Email: _____________________________________________________________ Phone: _______________________________________
ELIGIBILITY FOR EXAMINATION
Patient safety practices as an integral component of current or future professional responsibilities, in addition to:
Baccalaureate degree or higher plus 3 years of experience (includes time spent in clinical rotations and residency programs) in a
health care setting or with a provider of services to the health care industry
Associate degree or equivalent plus 5 years of experience (includes time spent in clinical rotations) in a health care setting or with
a provider of services to the health care industry
CBPPS randomly audits a limited number of applications per year to confirm eligibility requirements are met. If your application
is selected for audit, please be prepared to provide documentation attesting to your education and experience.
APPLICATION STATUS
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I am applying as a new candidate.
I am applying as a reapplicant. – Candidates are required to wait 30 days between attempts of the examination and may not
test more than 3 times in a one-year period.
EXAMINATION FEE
Examination Fee
Payment may be made by credit card, company check, cashiers check or money
order payable to PSI Services Inc. Personal checks are not accepted.
US/Domestic: ................................$449 (U.S. dollars)*
*International candidates, add $100 (U.S. dollars) for international fee.
If payment is made by credit card, complete the following:
VISA MasterCard American Express
Discover
Credit Card Number Expiration Date
Your Name as it Appears on the Card
CVC/CVV Code
Signature
SPECIAL ACCOMMODATIONS
Do you require special disability related
accommodations during testing?
No Yes
If yes, please complete the Request for
Special Examination Accommodations
and Documentation of Disability-Related
Needs forms included with this handbook
and submit it with an application and
fee at least 45 days prior to the desired
testing date. Specific information about
special accommodations is provided in the
handbook.
CPPS Handbook, page 10
DEMOGRAPHIC INFORMATION
Responses to these questions will be used by CPPS only in the aggregate to evaluate the CPPS Certification Program. (Select only one
response unless directed otherwise.)
1. Please Indicate:
Male
Female
2. Indicate years in the health care
industry:
3-5 years
6-10 years
11-15 years
16-20 years
21-30 years
30+ years
3. Which of the following best describes
your organization?
Academic Medical Center
Ambulatory Care Facility
Consulting Practice
Group Practice
Health Care Association/Society
Health Care Solutions Provider/
Supplier/Manufacturer
Health Plan
Hospital/Health System
Military Health Care Facility
Physician Office
Other Health Care Organization
Other_______________________
4. Which of the following best describes
the approximate size of your organiza-
tion (Full Time Employees)?
1-100
101-250
251-500
501-1,000
1,001-5,000
More than 5,000
Not Applicable
5. Which of the following best describes
your discipline?
Administration
Education
Environmental Services
Finance/Business
Governance/Regulatory Services
Health Information Management
Human Resources
Information Technology
Medicine
Nursing
Patient Care Services
Patient Safety
Pharmacy
Physical Therapy
Quality Management
Rehabilitation Services
Respiratory Therapy
Risk Management
Social Work/Case Management
Supply Chain Management
Other_______________________
6. Which of the following best describes
your job category?
Administrator
Analyst
Board Member
Clinician
Coordinator
Department Head
Director
Executive
Frontline Staff
Manager
Safety/Quality Officer
Technician
Technologist
Therapist
Other_______________________
7. Please list credentials earned:
________________________________
8. Please indicate for which of the below
you are seeking this credential:
Current position
Future position
Page 2 of 2
SIGNATURE
I certify that I agree to abide by regulations of the CPPS program contained in this handbook. I believe that I comply with all admission
policies for the CPPS examination. I certify that the information I have submitted in this application is complete and correct to the best of my
knowledge and belief. I understand that, if the information I have submitted is found to be incomplete or inaccurate, my application may be
rejected or my examination results may be delayed or voided.
Name (Please Print): ________________________________________________________________________________________________
Signature: ___________________________________________________________ Date: ________________________________________
CPPS Handbook, page 11
REQUEST FOR SPECIAL
EXAMINATION ACCOMMODATIONS
If you have a disability covered by the Americans with Disabilities Act, please complete this form and provide the Documentation
of Disability-Related Needs on the next page so your accommodations for testing can be processed efficiently. The information
you provide and any documentation regarding your disability and your need for accommodation in testing will be treated with
strict confidentiality. Please return this form to PSI at least 45 days prior to the desired testing date.
CANDIDATE INFORMATION
__________________________________________________________________________________________________________
Name (Last or Family Name, First, Middle Initial, Former Name)
____________________________________________________________________________________________________________________________________
Mailing Address
____________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________________
City State/Province Zip Code/Postal Code and Country
____________________________________________________________________________________________________________________________________
Daytime Telephone Number with country code if outside of North America
SPECIAL ACCOMMODATIONS
I request special accommodations for the ___________________________________________________________ examination.
Please provide (check all that apply):
______ Reader
______ Extended examination time (time and a half)
______ Reduced distraction environment
______ Large print examination (paper and pencil administration only)
______ Circle answers in examination booklet (paper and pencil administration only)
______ Other special accommodations (Please specify.)
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
Comments: ________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
PLEASE READ AND SIGN:
I give my permission for my diagnosing professional to discuss with PSI staff my records and history as they relate to
the requested accommodation.
Signature: _______________________________________________________ Date: _____________________________________
Submit your request for exam accommodations online at
https://psi-cdexp.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000150872
If you have questions, call Candidate Services at 800-367-1565 ext. 6750
.
Page 1 of 2
CPPS Handbook, page 12
DOCUMENTATION OF
DISABILITY-RELATED NEEDS
Please have this section completed by an appropriate professional (education professional, physician, psychologist, psychiatrist)
to ensure that PSI is able to provide the required examination accommodations.
PROFESSIONAL DOCUMENTATION
I have known __________________________________________________ since _____ /_____ /_____ in my capacity as a
Candidate Name Date (month/date/year)
__________________________________________________________.
Professional Title
The candidate discussed with me the nature of the examination to be administered. It is my opinion that, because of this
candidate’s disability described below, he/she should be accommodated by providing the special arrangements listed on the
Request for Special Examination Accommodations form.
Description of Disability: _____________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________
Signed: _________________________________________________________________ Title: ____________________________
Printed Name: ______________________________________________________________________________________________
Address: __________________________________________________________________________________________________
__________________________________________________________________________________________________________
Telephone Number: _________________________________________________________________________________________
Date: _____________________________________________ License # (if applicable): __________________________________
Submit this form with your online request at
https://psi-cdexp.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000150872
If you have questions, call Candidate Services at 800-367-1565 ext. 6750.
Page 2 of 2