For assistance, call 855-EXAMITY (select option 1), email support@examity.com or chat directly with us
through the Live Chat feature on the Examity dashboard.
To expedite your support inquiry, please have your exam ID or course name on hand.
v4_March2020
• My “Begin Exam” button isn’t enabled
- Remember you must grant access to your webcam and microphone, and share your screen for this button
to be enabled.
- Make sure your screen is not being shared by another application.
- For Mac users, you may need to “allow” your browser to record your screen through your Mac
“Security and Privacy” setting. To enable this setting, go to your Mac’s System Preferences, then Security
& Privacy, then Screen Recording, and select the checkbox next to your browser (Google Chrome or
Firefox). Once this has been enabled, please quit and restart your browser to ensure the settings are
now properly installed.
- Check that the extension is still installed by looking for the small orange lock icon at the top right of your
browser (see image below.)
If you do not see the icon, you will need to install it manually.
Please reference the links below to install:
Installation on Google Chrome: bit.ly/ExamityChrome
Installation on Mozilla Firefox: mzl.la/ExamityFirefox
• I don’t know how to share my screen.
PC users: Wait for the box to pop up (it can take a few seconds) click on the image of your screen, the
press “Share.”
Mac users: You will need to “allow” Google Chrome to record your screen through your Mac “Security and
Privacy” setting. To enable this setting, go to your Mac’s System Preferences, then Security & Privacy, then
Screen Recording, and select the checkbox next to your browser (Google Chrome or Firefox). Once this has
been enabled, please quit and restart your browser to ensure the settings are now properly installed.
• I can’t use other applications because my Examity screen is constantly appearing on top of all
other applications.
PC users: Open the Task Manager using Ctrl-Alt-Delete. Select the application you would like to use.
Mac users:
- Option 1: Use the Control + Down Arrow to view all open windows and select your desired application
- Option 2: Right-click on the running browser icon on the dock (menu bar at the bottom of your screen),
and select the Tab with running Exam. Then switch over to the desired running application.
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