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winchestersafes.com TS-9-EFL Owner’s Manual
I lost the combination to my safe. What do I do?
The loss of your combination can create a high amount of frustration when trying to retrieve it from
the manufacturer. We understand this and try to make the process as easy as possible. However, due
to liability issues, we must be assured that we are giving the combination to the true owner and as
such, our Customer Service Representatives are required to follow the procedure exactly. We request
your patience when you are
requesting a copy of the combination.
The electronic lock has an override code programmed at the time of manufacturing. The only
record of the override code and serial number is kept on le at our company and can be accessed
by authorized company personnel only. If you lose or forget your combination, you can request a
copy for a nominal fee. You can visit our website at winchestersafes.com and print a copy of the
Combination Request Form or call our Customer Service Department at 877-948-6723 and they
will mail or fax a copy of the form to you. PLEASE NOTE: There is no guarantee that we will be
able to recover a combination. Please keep your combination in a safe place.
What kind of battery do I use in my electronic lock?
High security electronic safe locks are very sensitive to battery power. All of our safe locks require
9v Alkaline Energizer or Duracell batteries. Most likely, your lock will not operate properly if a battery
other than this is used.
What do I do if my electronic lock drains my battery quickly?
If the correct battery is installed (9v Alkaline Energizer or Duracell), the battery should last about six
months with normal operation. If your battery fails within a week, contact our Technical Service at
(469)-735-4901 (Monday-Friday 7:00 am to 5:00 pm CST.)
How do I replace the battery in my electronic lock?
Please see PAGE 8 of this manual, or go to the BATTERY INSTALLATION page at www.
winchestersafes.com and select your electronic lock. Select the lock that is installed on your safe and
follow the instructions. Make sure you use only a 9v ALKALINE ENERGIZER or DURACELL battery.
How do I change the combination in my electronic lock?
Please see PAGE 10 of this manual, or go to the LOCK INSTRUCTIONS page at www.winchestersafes.
com and select your electronic lock. Select the lock that is installed on your safe and follow the
instructions to change your combination.
TROUBLE SHOOTING GUIDE