Pro 5S 2K
Spotlight Camera
User Manual
2
Contents
1. Get to Know Your Camera 6
Get the Arlo Secure App ..................................................................................................................... 6
Meet your Pro 5S 2K Spotlight Camera ........................................................................................... 6
Accessories ............................................................................................................................................ 7
2. Get Started 9
Use the Arlo Secure App ..................................................................................................................... 9
Insert the battery ................................................................................................................................. 9
Check the LED .................................................................................................................................... 10
Find a good location for your camera ........................................................................................... 10
Install an XL rechargeable battery and housing (sold separately) ........................................... 11
Install an Anti-The Mount (sold separately) ............................................................................... 12
Check your camera’s eld of view .................................................................................................. 14
Position your camera to detect motion in specic areas .......................................................... 15
Test motion detection ...................................................................................................................... 16
Arm your camera ............................................................................................................................... 17
HEVC 2K playback-supported devices .......................................................................................... 17
Lower Power Mode ............................................................................................................................ 18
3. Wi-Fi Setup and Connections 19
Wi-Fi connection options for your camera ................................................................................... 19
Tips for optimal Wi-Fi performance ............................................................................................... 20
Connect your mobile device to your Wi-Fi network during setup ........................................... 20
Set up an Arlo SecureLink connection between the Pro 5S 2K Camera and a Keypad Sen-
sor Hub ................................................................................................................................................ 22
Connect an optional Arlo SmartHub ............................................................................................. 24
Connect an optional Arlo Base Station with Siren ...................................................................... 25
Move your camera’s Wi-Fi connection to a SmartHub or base station ................................... 26
Move your camera’s Wi-Fi connection to a direct router connection ..................................... 27
4. Use Your Pro5 2K Spotlight Camera 28
Turn the camera spotlight on and o manually .......................................................................... 29
Foresight .............................................................................................................................................. 30
Record clips from live video............................................................................................................. 31
Pro 5S 2K Spotlight Camera
3Contents User Manual
Take a snapshot from live video ..................................................................................................... 31
CVR with an optional Arlo SmartHub or base station ................................................................ 31
Customize your camera feed image .............................................................................................. 31
Motion detection activity zones ...................................................................................................... 32
2-Way Audio ........................................................................................................................................ 34
Turn the camera siren on and o manually ................................................................................. 34
View recordings and snapshots ...................................................................................................... 34
Download recordings........................................................................................................................ 36
5. Modes, Rules, and Alerts 38
Arm or disarm all your Arlo devices ............................................................................................... 38
Select a mode ..................................................................................................................................... 39
Mute Notications ............................................................................................................................. 39
Rules for modes ................................................................................................................................. 40
Change motion sensitivity ............................................................................................................... 40
Automatically stop recording when motion stops ...................................................................... 40
Control whether the spotlight turns on when motion is detected at night .......................... 41
Change audio sensitivity .................................................................................................................. 41
Use a routine to activate the the camera’s siren ......................................................................... 42
Add a rule with an optional base station siren trigger ............................................................... 42
Manage alerts ..................................................................................................................................... 43
Schedule when your camera is armed .......................................................................................... 43
Detect audio alarms with your camera ......................................................................................... 45
6. Access Your Arlo Account 50
Two-step verication ........................................................................................................................ 50
Use face or ngerprint authentication .......................................................................................... 52
Customize your prole ..................................................................................................................... 53
Change your Arlo password ............................................................................................................. 53
Reset a forgotten password ............................................................................................................. 54
Grant access to friends ..................................................................................................................... 54
7. Change Your Settings 57
Camera settings ................................................................................................................................. 57
Video Settings ..................................................................................................................................... 58
Change the audio settings ............................................................................................................... 62
Pro 5S 2K Spotlight Camera
4Contents User Manual
Adjust the icker setting ................................................................................................................... 62
Restart the camera from the Arlo Secure App .............................................................................. 62
View device information ................................................................................................................... 63
Remove a device from your account ............................................................................................. 63
8. SmartHub or Base Station USB Storage 64
View the USB storage device status ............................................................................................... 65
View available USB device storage ................................................................................................. 65
Turn USB recording o and on ....................................................................................................... 66
Turn local 2K recording o and on ................................................................................................. 66
Change the USB device overwrite setting..................................................................................... 66
Format a USB device ......................................................................................................................... 67
Safely eject a USB storage device ................................................................................................... 67
View videos on a USB device ........................................................................................................... 68
9. SmartHub SD Card Storage 69
Insert a microSD card ....................................................................................................................... 69
View the SD card status .................................................................................................................... 70
View available SD card storage ....................................................................................................... 70
Turn SD card recording o and on ................................................................................................. 70
Turn on Best Local Recording ......................................................................................................... 71
Change the SD card overwrite setting ........................................................................................... 71
Format a microSD card ..................................................................................................................... 71
Safely eject an SD card ..................................................................................................................... 72
View videos on a microSD card ....................................................................................................... 72
10. Arlo Connect 74
Use Arlo with Amazon Alexa ............................................................................................................ 74
Add your camera to the Google Assistant app ............................................................................ 75
Use Arlo with IFTTT ........................................................................................................................... 76
11. Arlo Rechargeable Battery 77
Charge your camera battery ............................................................................................................ 77
Charge batteries in the Arlo Dual Charging Station (sold separately) ..................................... 77
Replace a Pro 5S 2K Spotlight Camera battery ............................................................................ 78
Solar Panel charging ......................................................................................................................... 79
Battery life ........................................................................................................................................... 80
Pro 5S 2K Spotlight Camera
5Contents User Manual
Safe handling and usage guidelines for removable and rechargeable batteries 81
12. Troubleshooting 83
Scan a QR code during setup .......................................................................................................... 83
Optimize multiple 2K streams ......................................................................................................... 84
Can’t see video streams in a browser ............................................................................................ 84
Not receiving push notications for Arlo alerts ........................................................................... 85
Arlo Secure Alarm Detection isn’t working ................................................................................... 87
6
1. Get to Know Your Camera
Rest easy knowing your home is protected, whether you’re there or away with the Arlo Pro
5S 2K Spotlight Camera. With no wires, your camera connects directly to your Wi-Fi network
so you can easily install in minutes. See more details with color night vision, an integrated
spotlight, and a wider eld of view.
Get the Arlo Secure App
Download the Arlo Secure App. The app lets you create an Arlo account in the cloud and set
up and manage all your Arlo devices.
Note: If you already use the Arlo Secure App, make sure that you’re using the latest version.
To nd out if an update is available, go to the app store and search for Arlo.
Meet your Pro 5S 2K Spotlight Camera
Your camera consists of two parts: the camera with a battery compartment, and the housing.
7Get to Know Your Camera
Pro 5S 2K Spotlight Camera
User Manual
Pro 5S 2K Spotlight Camera features
• Arlo SecureLink Technology. Secure Link technology link to the Arlo SmartHome Security
System (sold separately) provides a longer range and lower power consumption than a Wi-
Fi connection.
• 2K video with HDR. Zoom in on objects and see clearer details and colors in 2K HDR.
• Color night vision. See what’s lurking with color night vision or black and white.
• Integrated spotlight. Light up the night and ward o unwelcome guests.
• Fast and easy wire-free set up. Magnetic mount makes it easy to install and adjust.
• 160 degree view. Keep an eye on more of what matters with a wider eld of view.
• 2-Way Audio. Hear and speak to visitors clearly with superior audio quality.
• Built in smart siren. Trigger your siren remotely or automatically during an event.
• Rechargeable battery. Convenient and long-lasting takes the expense out of security.
• Extended battery life and low power mode. Keep watch during unexpected outages.
• Dual band Wi-Fi. Connect to either 2.4 GHz or 5 GHz Wi-Fi for seamless connection.
Note: Image verication during a power or Wi-Fi outage requires the Arlo SmartHome
Security System, LTE and Battery Backup, and a subscription plan that supports professional
monitoring.
Accessories
Your Pro 5S 2K Spotlight Camera works with these accessories, which are sold separately:
• SmartHubs and base stations. You can connect the camera with Wi-Fi to an Arlo
SmartHub VMB5000 or VMB4540, or an Arlo base station VMB4500 or VMB4000. See Wi-Fi
connection options for your camera on page 19.
• Additional charging options:
• Solar Panel Charger. Connect an Arlo Solar Panel charger to your camera and harvest
power from the sun to keep your camera battery charged. See Solar Panel charging on
page 79.
• Rechargeable battery. Keep fully charged spare batteries (sold separately) on hand.
• Dual Charging Station. Quickly charges up to two batteries at the same time. For more
information, see Charge batteries in the Arlo Dual Charging Station (sold separately) on
page 77.
• Magnetic charging cable and mount. Fast charging 8’ cable easily snaps into place.
8Get to Know Your Camera
Pro 5S 2K Spotlight Camera
User Manual
• Outdoor power cable. An outdoor weather-resistant cable that powers your camera
instead of using batteries.
• XL Battery & Housing. Upgrade your Arlo Pro 5S 2K with a high-capacity battery.
• Anti-The Mount. Lockable mount prevents the camera from being rotated and removed.
9
2. Get Started
Use the Arlo Secure App
The free Arlo Secure App helps you complete setup and guides you through the installation
process.
1. Open the Arlo Secure App and connect to your Wi-Fi network.
If you don’t have the app, you can download it and create your Arlo account.
Once you set up your Arlo account, you can access it from the Arlo Secure App on a
smartphone or tablet, or from a computer using a web browser. If you’re using a computer,
enter https://my.arlo.com/#/login in the address bar of the browser.
2. Open the Arlo Secure App and connect to your Wi-Fi network. Then select Add New Device
and add your camera.
Insert the battery
The Pro 5S 2K Spotlight Camera consists of two parts. The camera part is where you insert the
battery. The housing protects the camera.
Note: The battery comes partially charged. We recommend that you fully charge the battery
before using your camera. See Charge your camera battery on page 77.
To insert the battery:
1. Align the battery and insert it into the battery
compartment.
The battery only inserts one way.
The LED on the camera blinks blue.
2. Insert the camera into the camera housing by
pushing down on both the le and right sides of
the camera until it clicks into place.
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Pro 5S 2K Spotlight Camera
User Manual
Check the LED
The camera LED lights when the camera is powered on. The LED changes color and blinks
depending on the battery charge and to indicate the status of activities such as pairing the
camera and updating the camera rmware.
• Slow blinking blue. The camera is in the process of pairing with the SmartHub.
• Fast blinking blue. The camera paired with the SmartHub.
• Blinking amber. The camera is out of range, a connection error occurred during pairing, or
the camera battery charge is low (15% or less).
• Alternating blue and amber. The camera failed to pair with the SmartHub, or a rmware
update is in process, or a reset is in process.
Find a good location for your camera
Select a location for your camera with a clear vantage point to fully optimize the wide eld of
view. For the best experience, choose a location with a strong Wi-Fi signal. You can check the
Wi-Fi signal strength in the Arlo Secure App. For information about Wi-Fi connections, see Wi-
Fi connection options for your camera on page 19.
Mount your camera to the wall
Your Pro 5S 2K Spotlight Camera comes with standard quarter 20 mount and a screw kit.
1. Place the outdoor mount and secure it with screws.
If you’re mounting the camera on drywall, use the drywall anchors we provide.
2. Attach the camera to the mount.
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Pro 5S 2K Spotlight Camera
User Manual
3. Adjust the camera angle.
Install an XL rechargeable battery and housing
(sold separately)
1. Place the outdoor mount and secure it with screws.
For drywall, use the wall anchors we provide.
2. Release the camera from the camera housing.
Press the button on the charging port underneath the camera. The camera clicks as it
disengages from the camera housing.
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Pro 5S 2K Spotlight Camera
User Manual
3. Pull the camera all the way out of the camera housing.
4. Insert the XL Battery into the camera and then slide the camera and battery into the XL
Housing.
5. Attach the camera to the outdoor mount and swivel to adjust the camera angle.
Install an Anti-The Mount (sold separately)
1. Place the wall plate against the wall, with the arrow pointing up, and secure it with screws.
Note: If you are mounting your Anti-The Mount on drywall, we recommend using the
included wall anchors.
2. Release the camera from the camera housing.
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Pro 5S 2K Spotlight Camera
User Manual
Press the button on the charging port underneath the camera. The camera clicks as it
disengages from the camera housing.
3. Pull the camera all the way out of the camera housing.
4. Insert your camera with its battery into the Anti-The Mount housing.
5. To attach the housing to the wall plate:
• Align the small screw on the mount and the dot on
the wall plate.
• Turn the housing clockwise, until it clicks in place.
• Use the security key to tighten the small screw.
Note: The security key came in the package with your Anti-The Mount.
6. Adjust your camera position, then nger-tighten the mount lock (clockwise) to lock the
camera in position.
Note: To release your camera from the housing, insert the security key in the security keyhole
and turn the key clockwise.
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Pro 5S 2K Spotlight Camera
User Manual
Check your camera’s eld of view
The eld of view is the area in which the camera can detect motion. You can set the eld of
view to Full (110 degrees), Wide (125 degrees), or Super Wide (160 degrees).
Arlo automatically corrects the image to reduce the sheye eect for each eld of view
setting.
Change the eld of view
You can set the eld of view to Full (110 degrees), Wide (125 degrees), or Super wide (160
degrees).
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select the camera.
110°
125°
160°
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Pro 5S 2K Spotlight Camera
User Manual
4. Tap Video Settings > Video Mode.
5. Tap a eld of view to automatically apply it to your camera.
Position your camera to detect motion in
specic areas
You can mount and aim your Pro 5S 2K Spotlight Camera in dierent ways to optimize the
camera’s ability to detect motion in specic areas. The lower two-thirds of the camera’s eld
of view is the motion-sensitive part of the image. Aim the camera so that any motion you wish
to detect appears within this part of the image.
If you want to monitor motion closer to the
camera, such as visitors to your front door,
mount the camera at least 6.5 feet (1.9
meters) high
*
and aim it so that visitors
appear in the lower two-thirds of the image.
This angle works well to avoid motion alerts for
movement in the top third of the image, such as
vehicles driving by.
To monitor motion occurring farther away,
such as children playing on a lawn, aim the
camera higher to frame the area within the
lower two-thirds of the image.
It’s best to position the camera so that motion
is moving from side-to-side across its eld
of view rather than directly toward or away
from the camera. Also, though the camera can
detect motion up to 25 feet (7.6 meters) away,
the best area for motion detection is 5 to 20
feet (1.5 to 6 meters) from the camera position.
*At 6.5 feet (2 meters) or higher, we recommend using the Arlo Outdoor Mount.
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User Manual
Use camera positioning to aim your camera
Camera positioning is available only when the camera is not streaming, recording motion, or
using the Motion Detection test. During camera positioning, the camera streams video as fast
as possible, without buering. You can aim your camera while watching on your smartphone
and making near real-time adjustments to the camera position. This means that you might
see lower-quality video while you are positioning your camera.
To position your camera:
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select the camera.
4. Tap Device Utilities > Camera Positioning.
The camera starts streaming video. The signal strength bar indicates the Wi-Fi signal that
your camera is receiving at its current location.
Test motion detection
You can use the motion detection test to nd the right motion sensitivity setting for your
camera.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select your camera.
4. Tap Device Utilities > Motion Detection Test.
5. Move in front of the camera.
During this test, the LED blinks amber when motion is detected.
6. Move the slider to adjust the motion sensitivity level as needed.
This motion sensitivity setting is used during the motion detection test. It is not
automatically applied to the camera rules used by modes to arm your camera. When you
are satised with a particular motion sensitivity level in the test, note the setting so that
you can add it to your rules.
7. Edit the rule for your camera to enter the motion sensitivity level that you want to use. See
Change motion sensitivity on page 40.
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Arm your camera
When your camera is armed it detects sound and motion. You can control when your camera
is armed using these features:
• Arm or disarm all your Arlo cameras and devices. See Arm or disarm all your Arlo devices on
page 38.
• Select a mode such as Armed, Disarmed, Schedule, or Geofencing. See Select a mode on
page 39.
HEVC 2K playback-supported devices
High Eiciency Video Coding (HEVC) is a video compression standard that enables you to
download and stream 2K videos with ease. To use HEVC on the Arlo Secure App, you must use
a supported device and meet the minimum requirements. Your device must:
• Run iOS 9.0 or higher (Apple devices)
• Run Android 5.0 or higher (Android devices)
• Have the latest version of the Arlo Secure App (for mobile)
• Use a web browser that supports HEVC
Note: To check if your web browser supports HEVC, visit https://caniuse.com/#feat=hevc.
HEVC is supported on:
• iPhone 7/7 Plus or newer
• iPad Pro or newer
• Samsung Galaxy S7/S7 Plus or newer
• Galaxy Note 8 or newer
• Google Pixel/Pixel XL or newer
• Huawei P9 or newer
• Xiaomi Mi 5 or newer
• LG G5 or newer
• HTC U10 or newer
• Sony Xperia X or newer
• Moto Z or newer
• OnePlus 3 or newer.
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Pro 5S 2K Spotlight Camera
User Manual
Lower Power Mode
Lower Power Mode is a feature that allows your Arlo device to extend its battery life by
automatically activating at a certain battery level.
• When motion is detected and your camera is triggered to record, your camera will take a
snapshot of the motion.
• You will receive a push notication about the snapshot and it’ll also be saved in your Feed.
• If motion continues aer the snapshot is received, your camera will take additional
snapshots. The camera will wait at least ten (10) seconds between snapshots.
• You can still view your camera’s live stream by tapping on the push notication or from
within the Arlo Secure app.
• If your Arlo Pro 5S 2K Camera is connected to an Arlo Home Security System with
SecureLink, the camera will only communicate using the SecureLink connection, to save
additional power.
To enable Low Power Mode on your device automatically:
1. Open the Arlo Secure app.
2. Tap Devices.
3. Tap the Menu icon
.
4. Click Power Management.
5. Slide the toggle for Auto Low Power Mode to the right (on) or le (o).
6. Move the slider le or right to increase or decrease the Low Power Mode Threshold.
Note: Your camera will switch to Low Power Mode when the battery drops below the set
threshold to extend your camera’s battery life. When the battery recharges to 10% above
your set threshold, the camera will switch back into its previous Power Mode. When you
disable the Auto Low Power Mode, the threshold will disappear.
To enable Low Power Mode on your device (manually):
1. Open the Arlo Secure app.
2. Tap Devices.
3. Tap the Menu icon
.
4. Click Power Management.
5. Tap on Power Mode.
6. Select Low Power Mode.
19
3. Wi-Fi Setup and Connections
During installation, the Arlo Secure App guides you to connect the Pro 5S 2K Spotlight Camera
to your Wi-Fi router’s 2.4 GHz network, or to an optional Arlo SmartHub or base station. Aer
your Pro 5S 2K Camera is set up and active, you can connect it to 5 GHz network and can pair
it to a Keypad Hub (sold separately) using Arlo SecureLink connectivity.
Wi-Fi connection options for your camera
When you install your camera you will be guided to connect it directly to your router’s 2.4GHz
Wi-Fi Band, or you can connect the camera with Wi-Fi to an Arlo SmartHub VMB5000 or
VMB4540, or an Arlo base station VMB4500 or VMB4000. Aer camera is set up, you will have
the option to set up a 5 GHz Wi-Fi connection.
An Arlo SmartHub or base station isn’t included in the package with your camera. They are
sold separately. Using your camera with a SmartHub or base station gives you access to these
additional features:
• 2K local streaming and 2K local recording
• Auto Zoom and Tracking
• CVR (with a subscription)
• Use local storage on an SD card in a VMB5000 SmartHub or on a USB storage device
connected to the SmartHub VMB4540 or base station VMB4500 or VMB4000.
• Use remote access for SmartHubs VMB5000 and VMB4540.
Aer you install and set up your camera, you can move its Wi-Fi connection from your router
to a SmartHub or base station. You can also move your camera’s Wi-Fi connection from a
SmartHub or base station and connect it directly to your dual band router. Your camera has
the ability to automatically switch between the bands. To do this, you must remove the device
from your account and reinstall through the Arlo Secure App, selecting the appropriate option
to move back and forth.
20Wi-Fi Setup and Connections
Pro 5S 2K Spotlight Camera
User Manual
Tips for optimal Wi-Fi performance
The distance between Wi-Fi devices can aect the Wi-Fi signal:
• Maximum recommended distance. We recommend that you place your oodlgiht within
300 feet (90 meters) of your Wi-Fi router. The maximum line-of-sight range of 300 feet is
reduced by each wall, ceiling, or other major obstruction between the camera and the
router.
• Minimum recommended distance. To reduce Wi-Fi interference, allow at least 6½ feet (2
meters) between your camera and any Arlo cameras that you install.
These materials can reduce Wi-Fi signal strength if they are located between Wi-Fi devices:
• Unusually thick walls and ceilings
• Brick
• Concrete
• Stone
• Ceramic
• Glass, especially mirrors
• Metal
• Large quantities of water, such as the water in a sh tank or water heater
Connect your mobile device to your Wi-Fi
network during setup
If you’re connecting your camera directly to your router’s Wi-Fi network, it’s important to
understand that your mobile device must connect to the same Wi-Fi network as the camera
during setup.
Your camera can connect to a 5 GHz and 2.4 GHz Wi-Fi network. Many routers broadcast Wi-Fi
networks in both 2.4 GHz and 5 GHz bands, so your phone might connect to the 5 GHz Wi-Fi
band. During setup, connect your phone to your 2.4 GHz Wi-Fi network, then connect your
camera to that same 2.4 GHz Wi-Fi network.
Find your Wi-Fi network name and password
If you’re not sure about how to nd the Wi-Fi network:
• Look on your Wi-Fi router label.
Many routers have a label that shows the Wi-Fi network name, which is also called an
SSID. Your 2.4 GHz network name might have a 2, 2.4, or 2G at the end. Your 5 GHz network
21Wi-Fi Setup and Connections
Pro 5S 2K Spotlight Camera
User Manual
name might have a 5 or 5G at the end. If you changed your Wi-Fi settings, then check the
place where you saved your custom settings.
• If your Wi-Fi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz, ask your
internet service provider (ISP) or the person who set up your Wi-Fi router.
• If you have a mesh Wi-Fi network, it uses only one Wi-Fi network name for both Wi-Fi
bands. The camera nds and connects to the 2.4 GHz Wi-Fi band. As long as you connect
your phone to the same mesh network, Arlo can discover the camera.
Connect your camera to 5 GHz:
1. Launch the Arlo Secure app.
2. Tap Devices.
3. Select the name of your Arlo device.
4. Tap Connected to, directly below the Device On switch.
5. Tap Change Network at the bottom of the screen.
6. Follow the in-app instructions for your specic device or continue to the next step.
7. Go to your phone settings and make sure you are connected to a 2.4 GHz WiFi network.
8. Return to the Arlo Secure app.
9. Tap Continue to allow Arlo to nd the same 2.4 GHz network your phone is connected to.
10. Enter your Wi-Fi SSID and Password.
11. Press the Sync button on your device.
12. When the LED on the front of the Arlo device is ashing, tap Continue.
13. Hold the QR code in front of your Arlo device and tap Continue when you hear a chime
sound.
14. Aer Arlo discovers your device and displays a successful connection message, tap Finish.
22Wi-Fi Setup and Connections
Pro 5S 2K Spotlight Camera
User Manual
Connect your iOS (Apple) device to a Wi-Fi network
1. Unlock your device and tap Settings.
2. Tap Wi-Fi, near the top of the list of Settings options.
3. Turn on Wi-Fi by tapping the switch next to Wi-Fi at the top.
Note: Wi-Fi is activated when the switch is green.
4. Select the Wi-Fi network.
5. If prompted, enter the password for the network.
When you’re connected to the Wi-Fi network, a blue check mark appears to the le of the
network name.
Connect your Android device to a Wi-Fi network
1. Unlock your device and tap Settings.
2. Tap Network & internet > Wi-Fi.
3. Turn on Wi-Fi by tapping Use Wi-Fi at the top.
4. Select the Wi-Fi network.
5. If prompted, enter the password for the network.
When you’re connected to the Wi-Fi network, the word Connected appears under the
network name.
Set up an Arlo SecureLink connection between
the Pro 5S 2K Camera and a Keypad Sensor Hub
The Keypad Sensor Hub is part of the Arlo SmartHome Security System (sold separately).
Aer your Pro 5S 2K Camera is set up and active, you can pair it to a Keypad Sensor Hub using
Arlo SecureLink connectivity. Your Pro 5S 2K Camera and the Keypad Sensor Hub need to be
under the same Arlo Secure Account and in the same location.
The Arlo Pro 5S will also operate even if the Wi-Fi is down or during power outage if it is paired
to a Arlo Keypad Sensor Hub equipped with a Cellular and Battery Backup.
Note: Your Pro 5S 2K Camera cannot connect to both Arlo SmartHub or Base Station and a
Keypad Hub at the same time. To change your Pro 5S 2K Camera connection from a SmartHub
or Base Station to a Keypad Sensor Hub, you need to rst connect the Pro 5S 2K Camera it
directly to your router’s Wi-Fi, and then pair the camera to the Keypad Sensor Hub.
23Wi-Fi Setup and Connections
Pro 5S 2K Spotlight Camera
User Manual
To pair the Pro 5S 2K Camera to the Keypad Sensor Hub:
1. Open the Arlo Secure App.
1. Tap Add Device. Follow the instructions to set up your Arlo SmartHome Security System.
2. Tap Add Device again. Follow the instructions to set up your Arlo Pro 5S 2K Camera with a
Wi-Fi connection to your router.
The Arlo Secure App discovers that both devices are in the same location and asks if you
want to use Arlo SecureLink connectivity.
3. Tap Pair Now.
The Arlo Secure App pairs the Pro 5S 2K Camera to the Keypad Sensor Hub. The Arlo
Secure App Devices page displays the Arlo SecureLink connection icon.
To manually pair the Pro5S 2K Camera and the Keypad Sensor Hub:
1. Launch the Arlo Secure app.
2. Tap Devices.
3. Tap
.
4. Tap Gear
icon on the Arlo Pro 5S camera.
5. Tap Connected To.
6. Tap SecureLink Connection.
7. Tap Pair Now.
8. Follow the steps in the Arlo Secure app to complete the setup.
To unpair the Pro 5S 2K Camera and Keypad Sensor Hub:
1. Launch the Arlo Secure app.
2. Tap Devices.
3. Tap
.
4. Tap Gear
icon on the Arlo Pro 5S camera.
5. Tap on SecureLink Connection.
6. Tap Unpair Device.
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Connect an optional Arlo SmartHub
Your camera can connect to a SmartHub or Base Station with Siren. The SmartHub or base
station uses an Ethernet cable to connect to your router.
Connect a SmartHub
The Arlo Secure App guides you through the steps to install and
set up your Arlo SmartHub.
1. Connect the SmartHub to your router with an Ethernet cable.
2. Connect the AC adapter to the SmartHub and plug it in.
The LED on the front of the SmartHub lights.
The SmartHub LED
The SmartHub LED located on the front panel indicates the status of the SmartHub.
The LED blinks once when the SmartHub is rst powered on. Then the LED lights as follows:
• Solid blue. The SmartHub is connected to the internet.
• Slow blinking blue. The SmartHub is ready to sync and pair with a camera or is connecting
with a camera.
• Fast blinking blue. The SmartHub paired with a camera.
• Solid amber. An error occurred or something is wrong with the connection.
• Slow blinking amber. The SmartHub can’t connect to the camera. The camera can’t be
found, is out of range, or another connection error occurred.
• Alternating blue and amber. A rmware update or a reset is in progress.
SmartHub
VMB5000
LED
25Wi-Fi Setup and Connections
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User Manual
Connect an optional Arlo Base Station with Siren
You can connect your camera directly to your home router’s Wi-Fi network, or you can connect
your camera to an Arlo SmartHub or Base Station with siren. Your camera is compatible with
Base Station with Siren models VMB4500 and VMB4000. The base station uses an Ethernet
cable to connect to your router.
The Arlo Secure App guides you through the steps to install and set up your base station.
1. Connect the base station to your router with
an Ethernet cable.
2. Connect the AC adapter to the base station
and plug it in.
The LED on the front of the base station lights.
Base Station LED (VMB4500)
The LED located on the front indicates the status of the base station.
The LED lights as follows:
• Solid blue. The base station is connected to the internet and to an Arlo device.
• Slow blinking blue. The base station is ready to sync with an Arlo device.
• Fast blinking blue. The base station is synching with an Arlo device.
• Solid amber. The base station is booting.
• Slow blinking amber. The base station can’t connect to the Arlo device. The device can’t
be found, is out of range, or another connection error occurred.
• Alternating blue and amber. A rmware update or a reset is in progress.
Base Station LEDs (VMB4000)
This base station has three LEDs located on the front.
Base station with
siren VMB4500
Base station with
siren VMB4000
LED
LEDs
26Wi-Fi Setup and Connections
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The LEDs light as described in this table.
VMB4000 LEDs Color
Power Solid green. The base station is powered on.
Blinking green. A rmware update is in progress. DO NOT TURN OFF THE BASE STATION OR THE
CAMERAS.
Solid amber. The base station is booting.
internet Solid green. The base station is connected to the internet.
Blinking green. The base station is transmitting data.
Solid amber. The base station is connected to the router, but it isn’t connected to the internet.
Camera Solid green. A camera is connected to the base station.
Blinking green. The base station is attempting to synch with a camera.
Solid amber. A camera is too far from the base station. The signal strength is weak.
Move your camera’s Wi-Fi connection to a
SmartHub or base station
You can change your camera’s Wi-Fi connection from your router to an Arlo SmartHub
VMB5000 or VMB4540, or an Arlo base station VMB4500 or VMB4000.
To add a SmartHub or base station and connect your camera:
1. Open the Arlo Secure App.
2. Add the SmartHub or base station to the same Arlo account that your camera was
originally connected to.
If you’re using a trial Arlo subscription associated with this account, doing this keeps the
trial active so you don’t lose it.
3. Follow the Arlo Secure App instructions to set up your SmartHub or base station and
connect it to the internet.
4. Tap Devices.
5. Select your camera.
6. Scroll down and tap Remove Device.
Your device is reset and removed from your account.
7. From My Devices, tap Add New Device.
8. Follow the Arlo Secure App instructions to add the camera.
9. When the Arlo Secure App detects your SmartHub or base station, follow the instructions
to connect your camera to your SmartHub or base station.
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Move your camera’s Wi-Fi connection to a direct
router connection
You can change your camera’s Wi-Fi connection from a VMB5000, VMB4540, VMB4500, or
VMB4000 SmartHub or base station, and connect the camera directly to your router’s Wi-Fi
network.
When you connect your camera directly to your router, you can still cross-trigger an Arlo
Chime or other Arlo cameras that are paired with an Arlo SmartHub or base station. However,
you can’t store Arlo recordings from your camera on a local storage device in the SmartHub or
base station.
To move your camera’s Wi-Fi connection directly to your router:
1. Open the Arlo Secure App and log into the same Arlo account that your camera is
connected to.
If you’re using a trial Arlo subscription associated with this account, doing this keeps the
trial active so you don’t lose it.
2. Make sure that your mobile device is connected to your router’s Wi-Fi network.
3. Tap Devices.
4. Select your camera.
5. Scroll down and tap Remove Device.
Your device is reset and removed from your account.
6. From My Devices, tap Add New Device.
7. If Arlo detects a SmartHub or base station, tap Connect without SmartHub or Connect
without a Base Station.
8. Follow the Arlo Secure App instructions to connect your camera directly to a Wi-Fi
network.
28
4. Use Your Pro5 2K Spotlight Camera
When you open the Arlo Secure app, the Devices page displays your camera feeds.
Camera
icon
Located below each camera
feed
Camera
feed icon
Tap the camera feed to display
these icons
Battery charge
Play/Stop
Wi-Fi signal from your Wi-Fi router,
SmartHub, or base station
Mute the audio
Audio detection is on Talk and Listen
Motion detection is on Record video manually
View or change the camera settings Turn the camera spotlight on and o.
Tap a button to go to your
Dashboard, Feed, Emergency,
Devices, or Routines
Tap Play
to stream the
camera feed
Arm away, Arm Home, and
Standby modes to protect
your home
Keep track of your various
sensors and cameras on
your dashboard
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Turn the camera spotlight on and o manually
You can use your Pro 5S 2K Spotlight Camera’s spotlight at night for better video quality. When
your camera is armed and detects motion at night the spotlight turns on automatically. You
can also adjust the spotlight behavior and turn it on and o.
1. Open the Arlo Secure App.
2. Tap the camera feed.
3. Tap Spotlight
.
4. To adjust the brightness, tap and hold the icon and adjust the slider.
5. To turn o the spotlight, tap Spotlight
.
For information about how to customize the spotlight settings, see Change the Low Light
settings for your camera on page 60.
View your camera feeds
1. Open the Arlo Secure App.
2. Tap Play
on the camera feed.
The camera feed updates and camera feed icons display.
3. To stop viewing and listening to the live feed, tap Stop
.
Pan and zoom your video feed
1. Open the Arlo Secure App.
2. Tap Play
on the camera feed.
On a mobile device, use the pinch gesture to zoom, and touch-and-drag to move around
the zoomed-in frame.
On a computer, double-click to zoom. Le-click and hold and drag to move around the
zoomed-in frame.
Aer zooming in, the image stops and buers for about ve seconds to improve the quality
of video. When the buering stops, your zoomed-in video renders in high quality.
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Local 2K Live Streaming from an optional SmartHub or base
station
This feature is available if you pair your camera to an optional Arlo SmartHub or base station
(sold separately). You can live stream in 2K resolution from your camera in the Arlo Secure
App on a mobile device that’s on the same local network as the SmartHub or base station. If
you enabled local 2K live streaming in your video settings, tap Play
on the camera stream
in the Arlo Secure App.
To enable Local 2K Live Streaming:
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select the camera.
4. Tap Video Settings.
5. Tap Local 2K Live Streaming to toggle live streaming on and o.
Note: If you turn on Local 2K Live Streaming, the Arlo Secure App automaticlly turns o Auto
Zoom and Tracking. The reverse is also true. If you turn on Auto Zoom and Tracking, the Arlo
Secure App automatically turns o Local 2K Live Streaming.
Foresight
When plugged in using the indoor or outdoor magnetic charging cable, your camera records
continuously, but discards the video aer three seconds if no motion is detected. This is called
Foresight and it means that your motion-triggered video recordings start before any motion
happens; you don’t miss a thing.
To record and view video with foresight:
1. Plug in your camera.
2. Make sure the camera is using a motion-detection mode such as Armed.
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Record clips from live video
1. Open the Arlo Secure App.
2. Tap the camera feed image.
3. Tap Record
to begin recording.
This icon turns red to indicate that you are recording the live feed.
4. To stop recording, tap Record
again.
Note: Manual recording is not possible when you are using Local Live Streaming.
Take a snapshot from live video
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select camera.
4. Tap Snapshot
.
The snapshot is saved in your library.
CVR with an optional Arlo SmartHub or base
station
Continuous video recording (CVR) is an optional subscription feature that enables your
camera to always record video no matter what mode your camera is set to. CVR is available
only if you pair your camera to an optional Arlo SmartHub or base station (sold separately).
With CVR activated on your camera, you can record all the action 24/7. CVR captures
everything in the background, and you can rewind to catch anything you missed.
Customize your camera feed image
If you use more than one camera, you can change the order in which the camera feeds display
on the Devices page. You can also zoom or rotate the camera feed image 180 degrees.
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Change the camera order
1. Open the Arlo Secure App.
2. Tap Feed.
3. Tap Edit > Select Filter Type.
4. Select on or o for each FIlter Type or Deselect/Select All.
5. Tap Save.
Rotate a camera feed image 180 degrees
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select the camera.
4. Tap Video Settings.
5. Rotate the image.
If you’re using an iOS device, tap Rotate Image 180°.
If you’re using an Android device, tap the slider to OFF and then rotate the image.
Motion detection activity zones
You can designate zones within the camera view where you want the camera to detect and
record motion.
Add an activity zone
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select the camera.
4. Tap Video Settings > Activity Zones.
5. Tap +.
An activity zone box displays in the camera feed image.
6. Move the zone to the desired position in the camera feed image.
7. To reposition the zone, tap and hold the zone and move it.
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8. To customize the zone name, tap Edit and enter a name.
If you’re using a web browser, click > next to the zone name.
9. Tap Save.
Change an activity zone
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select the camera.
4. Tap Video Settings > Activity Zones.
5. Tap a zone to select it.
6. Move the zone to the desired position in the camera feed image.
7. To reposition the zone, tap and hold the zone and move it.
8. To customize the zone name, tap Edit
and enter a name.
If you’re using a web browser, click > next to the zone name.
9. Tap Save.
Delete an activity zone
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select the camera.
4. Tap Video Settings > Activity Zones.
5. Tap a zone to select it.
6. Delete the device.
On an iOS device, slide the motion detection zone to the le and tap Delete.
On an Android device, slide the motion detection zone to the le.
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2-Way Audio
The camera includes a microphone that supports 2-Way Audio.
1. Open the Arlo Secure App.
2. Tap Feed.
3. Tap the microhone icon
.
4. The rst time you use 2-Way Audio, allow Arlo to use your phone’s microphone.
5. Tap the microphone button.
2-Way Audio is activated.
A Tap to mute microphone button displays below the camera feed. This button toggles
mute on and o.
6. To turn o 2-Way Audio, tap the x on the upper-le corner of the page.
Turn the camera siren on and o manually
1. Open the Arlo Secure App.
2. Tap Emergency.
3. Tap Activate Siren.
If you have multiple cameras, you are prompted to select one.
4. Swipe the siren icon to the right.
The camera siren turns on.
5. To turn o the siren, tap the slider at the top of the Devices page.
View recordings and snapshots
Your camera stores recordings and snapshots in the library. You can use the lter and the
calender to nd and view specic recordings.
Access cloud recordings
Your camera records when it is in an armed mode and detects motion or sound. Your Arlo
recordings are sent to your Arlo account in the cloud and stored in your library. Recordings are
encrypted with your user name and password.
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You can access your recordings from the Arlo Secure App on your mobile device or by using
a web browser to visit https://my.arlo.com/#/login. You can download recordings from the
cloud and save them.
Use the Library
You can use the library to nd and view recordings based on the date.
1. Open the Arlo Secure App.
2. Tap Feed > Tap Calendar.
3. Select a date.
Use the lter
You can use the lter to nd and view recordings based on criteria that you select.
1. Open the Arlo Secure App.
2. Tap Feed.
3. Tap Edit
in the upper right corner of the page.
4. Tap Filter Type
5. Select or Deselect each Filter Type or Deselect/Select All.
6. Tap Done.
Turn o the lter
1. Open the Arlo Secure App.
2. Tap Feed.
3. Tap Edit
in the upper right corner of the page.
4. Tap Reset.
5. Tap Done.
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Download recordings
1. Open the Arlo Secure App.
2. Tap Feed.
3. Tap a recording.
4. Tap Edit
in the upper right corner of the page.
5. Tap Download.
6. Tap OK to conrm.
Make a recording a favorite
1. Open the Arlo Secure App.
2. Tap Feed.
3. Tap Edit
in the upper right corner of the page.
4. Tap Favorite.
Share recordings
1. Open the Arlo Secure App.
2. Tap Feed.
3. Tap Edit
in the upper right corner of the page.
4. Tap Share.
5. Share the le.
Donate recordings for research
You can donate video or snapshot les to Arlo to use for research and development of Arlo
products.
1. Open the Arlo Secure App.
2. Tap Feed.
3. Tap a recording.
4. Tap Edit
in the upper right corner of the page.
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5. Tap Donate.
6. Tap OK to conrm.
Delete recordings
1. Open the Arlo Secure App.
2. Tap Feed.
3. Tap a recording.
4. Tap Edit
in the upper right corner of the page.
5. Tap Delete.
6. Tap OK to conrm.
38
5. Modes, Rules, and Alerts
You can arm or disarm your Arlo cameras and devices. When your camera is armed, it detects
motion and sound. Modes and rules let you tell your Arlo system what to do automatically
in dierent situations. For example, you can set your Arlo system to record a video when it
detects motion and send you an email alert.
Arm or disarm all your Arlo devices
1. Open the Arlo Secure App.
2. Tap Routines.
3. Modes.
4. Tap Arm All Devices or Disarm All Devices.
Modes
Arlo modes give you control over how your cameras respond to motion or sound. For
example, you might want to turn on a dierent mode when you’re on vacation. Modes let you
tell your Arlo cameras to respond dierently at dierent times.
You can create your own modes, but the Arlo Secure App comes with these modes:
Arm away. Detection is on for this camera.
Arm Home. Detection is o for this camera.
Standby. Manage detection based on a schedule.
You can customize the Armed and Schedule modes and you can add new modes. You might
want to create a mode in which some cameras are active but others aren’t. For example, when
you’re sleeping, you might want to arm your outdoor camera and disarm your indoor camera.
You can create dierent modes for the same camera, but the camera can only use one mode
at a time.
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Select a mode
You can select a mode or set modes to activate according to a schedule.
1. Open the Arlo Secure App.
2. Tap Routines.
3. Tap Mode.
4. Select your camera or your optional Arlo SmartHub or base station, if you use one.
A list of modes displays.
5. Tap a mode to activate it.
The mode that you selected turns on immediately. The mode stays active until you change
it.
Mute Notications
Mute Notications temporarily silences push notications to your mobile device, while videos
continue to be recorded. This is great for a party when you don’t need to be notied of friends
in your backyard.
You can mute notications from the Arlo Secure App. If you use Arlo Secure, you can also
activate Mute Notications directly from push notications.
To mute notications:
1. Open the Arlo Secure App.
2. Tap Settings > Notications.
3. Select the length of time to mute notications.
A message displays conrming that you are muting notications. The Mute Notication
status shows the amount of remaining time until notications resume.
To unmute notications
1. Open the Arlo Secure App.
2. Tap Settings > Notications > Unmute.
The Mute Notications status changes to O.
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Rules for modes
Each mode uses one or more rules to control your Arlo system. You can set these options.
• Trigger device. The trigger device is the camera that detects motion or sound. You can
adjust the motion and sound sensitivity to minimize false alarms.
• Action device. The action device responds to motion or sound detection on the trigger
device. For example, you might want your backyard camera or your driveway camera to
trigger your door camera to start recording video. You decide what action each camera
takes when motion or sound is detected.
• Notications. When a trigger is detected, the Arlo can send you push notications, email
alerts, or both. You can also send email alerts to friends, family members, pet sitters, or
anyone who might need to respond when a camera is triggered.
Change motion sensitivity
You can edit a rule to change the motion sensitivity level for your cameras.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select your camera or your optional Arlo SmartHub or base station, if you use one.
4. Tap the Gear icon
.
5. Select Motion > Motion Detection Sensitivity.
6. Under If the following, tap Edit
next to Motion is detected.
7. Move the slider to adjust the sensitivity level for motion detection for this camera.
If you used a mobile device to specify the settings, your settings are saved.
8. If you used a browser to specify the settings, click Save.
Automatically stop recording when motion stops
1. Open the Arlo Secure App.
2. Tap Routines.
3. Tap Mode.
4. Tap the SmartHub.
5. Tap Edit
next to the mode.
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6. Under Then do the following, tap Edit next to Record video.
7. Select Record until activity stops (up to 300 sec).
Control whether the spotlight turns on when
motion is detected at night
Unless you changed its settings, your camera automatically turns on its spotlight when it
detects motion at night. Your camera detects motion when it’s in Armed mode or another
mode that uses a rule for detecting motion. When the spotlight turns on at night, it allows
your camera to record video in color.
Note: You can manually turn the spotlight on and o at any time by selecting your camera
and tapping Spotlight. See Turn the camera spotlight on and o manually on page 31.
To control whether the spotlight turns on when motion is detected, you can change the low-
light settings for your camera.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Tap the camera.
4. Tap Video Settings > Low Light Settings.
5. Tap Spotlight to toggle the setting o and on.
Change audio sensitivity
1. Open the Arlo Secure App.
2. Tap Routines.
3. Tap Mode.
4. Select your camera or your optional Arlo SmartHub or base station, if you use one.
A list of modes displays.
5. Tap Edit
next to the mode.
6. Under If the following, tap Edit
next to Audio is detected.
7. Move the slider to the desired level of audio detection.
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If you used a mobile device to specify the settings, your settings are saved.
8. If you used a browser to specify the settings, click Save.
Use a routine to activate the the camera’s siren
1. Open the Arlo Secure App.
2. Tap Routines.
3. Select Automations.
4. Tap Add an Automation or Plus icon + on the top right corner.
5. Add Schedule.
6. Add Action
7. Tap Activate Siren.
8. Specify the Siren Duration and the Siren Loudness.
Add a rule with an optional base station siren
trigger
If you pair your camera to an optional Arlo Base Station with Siren VMB4000 or VMB4500 (sold
separately), you can create a rule to trigger the base station siren. For your camera’s built-in
siren, see Use a routine to activate the the camera’s siren on page 42.
To add a rule with a base station siren trigger:
1. Open the Arlo Secure App.
2. Tap Routines.
3. Tap Mode.
4. Tap the camera or your optional Arlo SmartHub or base station, if you use one.
A list of modes displays.
5. Tap Edit
next to the mode.
6. Under Rules, select the camera.
7. Select the Turn Siren On check box.
8. Tap Sound Alarm.
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9. Move the sliders to the desired level for Siren Duration and Siren Loudness.
10. Tap Edit
next to the rule.
11. Tap Done.
Note: This rule isn’t active until you activate the mode to which you added the siren trigger.
Manage alerts
Arlo can push notications to your smartphone, send you email alerts, or do both. To receive
Arlo notications on your phone, you must install the Arlo Secure App on your phone.
Note: If you log out of the Arlo Secure App on your smartphone or mobile device, you will
stop receiving push notications.
1. Open the Arlo Secure App.
2. Tap your Prole on the top le corner.
3. Select Notications.
4. Select device location.
5. Select the duration of time to turn o notication.
Note: The Disarmed mode does not send alerts.
6. Under Alert, tap Push Notication to turn alerts on and o for your mobile device.
7. Under Alert, tap Email Alerts to turn email notications on and o.
8. To specify an email address, tap Edit
next to Email Alerts and enter the email address.
For information about Arlo Secure Alarm Detection, see Detect audio alarms with your camera
on page 45.
Schedule when your camera is armed
You can set a schedule to arm and disarm cameras automatically. Schedules recur weekly.
For example, the schedule for Tuesday repeats every Tuesday as long as the schedule is
turned on.
Schedules recur weekly. For example, the schedule for Tuesday repeats every Tuesday as
long as the schedule is trned on.
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To schedule when your camera is armed:
1. Open the Arlo Secure App.
2. Tap Routines.
3. Select Arm Away, Arm Home, or Standby.
4. Select device location
5. Select the amount of time to turn o notications.
Edit a schedule
1. Open the Arlo Secure App.
2. Tap Routines.
3. Select Automations.
4. Select Edit
on the top right corner of the screen.
5. Select Device > Select a rule from the list.
6. Tap on the Delete Button or select schedule to Edit.
Custom modes
You can add modes in addition to the modes that come with the Arlo Secure App and give the
new modes custom names, such as Vacation. You can create one rule for each mode.
You can create multiple rules within the same mode so that each camera performs dierent
actions and sends dierent alerts. You can also use Schedule mode to activate modes
automatically at dierent times of the day or week. (See Schedule when your camera is armed
on page 43.)
Add a mode
1. Open the Arlo Secure App.
2. Tap Mode.
3. Select your camera or your optional Arlo SmartHub or base station, if you use one.
A list of modes displays.
4. Tap Add a Mode.
5. Enter the mode name and tap Next.
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6. Select the trigger device and tap Next.
This is the camera that detects motion and/or sound.
7. Enter the trigger device settings for the When motion is detected and When audio is
detected sections and then tap Next.
8. Use the slider to set the motion sensitivity for the trigger device and tap Next.
Higher motion sensitivity settings usually trigger your camera to capture videos more
frequently.
9. Set the audio sensitivity for the trigger device and tap Next.
10. Select an action device and tap Next.
This is the Arlo device that performs an action when the trigger device detects motion
or sound. You can select the same Arlo device you’re using as a trigger or a dierent Arlo
device.
11. Select an action and tap Next.
You can select Record video,Turn alarm ON, or Do nothing.
If you’re using a computer web browser, you can also specify the recording time setting.
12. Select the notications for Arlo to send when motion or audio is detected and then tap
Next.
13. Review your settings and tap Save.
Detect audio alarms with your camera
To use Alarm Detection, you need an Arlo Secure subscription. For information about Arlo
Secure, visit What are the available Arlo subscription plans and how much cloud recording is
available?
Alarm Detection noties your Arlo Secure App when your camera detects the sound of a
smoke or carbon monoxide (CO) alarm going o. Your camera records until activity stops or
for the length of time you specify (up to a maximum of 300 seconds).
Compatible alarms
We recommend that you test the compatibility of your alarm with the Alarm Detection feature.
The Alarm Detection feature recognizes these alarms:
• Smoke detectors with industry-standard T3 alarms (three intermittent beeps, followed by
a period of silence).
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• Carbon monoxide (CO) detectors with industry-standard T4 alarms (four intermittent
beeps, followed by a period of silence).
The Alarm Detection feature doesn’t detect alarms with other patterns.
Newer smoke detectors tend to emit a T3 alarm (three intermittent beeps followed by a
period of silence), and carbon monoxide detectors emit a T4 alarm (four intermittent beeps
followed by a period of silence).
Some examples of detector models that emit compatible T3 and T4 signals include:
• Kidde i9050
• USI5304
• First Alert 0827
• First Alert P1210
• First Alert SCO5
To determine your detector’s alarm pattern, see the instructions that came with your detector
or search online for product information.
Prepare a location to test your alarm compatibility
We recommend that you test your alarm to nd out if it is compatible with the Arlo Alarm
Detection feature. Before beginning a test, make sure that:
• Your smoke and carbon monoxide detectors can emit a continuous T3 or T4 pattern for
30 seconds during the test. If you’re not sure if the test button on your alarm can do this,
check the instructions that came with your alarm or search online for product information.
• The alarm location doesn’t generate echoes and doesn’t have sounds that are louder than
the alarm.
• There won’t be motion in your camera’s eld of view while you conduct the alarm test. If
the camera detects motion during the test, it might not be clear whether the camera also
detected the alarm.
Test your alarm for compatibility with Alarm Detection
1. During the test, place your camera within two feet of your alarm.
Aer a successful compatibility test, you can move your camera to a dierent location and
test the Alarm Detection range.
2. Open the Arlo Secure App.
3. Make sure that your camera is in Armed mode or another mode in which it can detect
sound and motion.
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4. Tap Settings > Smart Notications.
5. Select a camera.
6. In the Audio Alerts section, select Smoke/CO Alarm and make sure that Other Audio is
turned o.
7. Close the Arlo Secure App, but don’t log out.
8. Use the test button on your smoke or carbon monoxide detector to activate the alarm for
30 seconds.
Compatible alarms sound continuously for 20 seconds in one of these patterns:
• Smoke detectors with industry-standard T3 alarms emit three intermittent beeps,
followed by a period of silence.
• Carbon monoxide (CO) detectors with industry-standard T4 alarms emit four
intermittent beeps, followed by a period of silence.
Alarm Detection test results
The following sections explain the test results.
Alarm Detection is working
You received an Audio Alert push notication from the Arlo Secure App on your mobile device
and a video clip labeled Smoke/CO alarm? is saved in your Arlo Library. This means that your
camera is within range of your alarm, and your alarm is compatible with the Alarm Detection
feature.
Note: Arlo cameras use battery power every time they record, so it’s important that you’re
aware when you have audio alert options turned on. You can purchase spare batteries and the
Arlo Dual Battery Charging station, sold separately, if desired.
Arlo recorded a video but didn’t notify you
If you don’t receive and Audio Alert push notication, but a video clip labeled Audio is saved
in your Arlo Library, your camera is within range of your smoke or CO detector, but it did not
recognize the sound pattern as a smoke or CO alarm.
You might not be notied for these reasons:
• Your smoke or CO detector did not emit a continuous T3 or T4 alarm pattern.
• There is too much background noise or an echo where your camera is located.
• Your alarm is not compatible with the Alarm Detection feature.
We recommend that you perform the test again to conrm the results.
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Arlo didn’t notify you or record a video
The camera is too far from the alarm to detect it. Move your Arlo camera closer to your alarm
and perform the test again.
Test the Alarm Detection range
Aer a successful compatibility test, we recommend that you test the Alarm Detection range
when you move your camera to a dierent location.
1. Place your Pro 5S 2K Spotlight Camera in the desired location.
2. Open the Arlo Secure App.
3. Make sure that your camera is in Armed mode or another mode in which it can detect
sound and motion.
4. Make sure that you selected Smoke/CO Alarm in the Audio Alerts setting for your camera
and that Other Audio is turned o.
5. Close the Arlo Secure App, but don’t log out.
6. Use the test button on your smoke or carbon monoxide detector to activate the alarm for
30 seconds.
7. Aer a successful test, aim the camera toward the area of highest interest so that you can
view the relevant videos when you get a notication.
Turn o audio detection
Audio detection must be turned on if you’re using audio alerts so that your camera wakes up
when there is a sound. To turn o audio detection, you must rst turn o Audio Alerts.
1. Open the Arlo Secure App.
2. Tap Settings > Smart Notications.
3. Select a camera.
4. In the Audio Alerts section, deselect the slider next to Smoke/CO Alarm and All Other
Audio settings.
5. Return to Settings.
6. Tap Smart Notications, and deselect the slider next to Detects Audio.
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Turn o push notications aer using audio detection
Push notications must be turned on when you’re using Arlo Secure audio detection. Aer
you turn o audio detection and audio alerts, you can edit rules to turn o push notications.
(See Turn o audio detection on page 48)
To turn o push notications:
1. Open the Arlo Secure App.
2. Tap Routines.
3. Tap Mode.
4. Select your camera or your optional Arlo SmartHub or base station, if you use one.
A list of modes displays.
5. Tap Edit
next to the mode.
6. Tap Edit
next to the rule.
7. Tap Push Notications to turn it o and on.
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6. Access Your Arlo Account
Once you set up your Arlo account, you can access it by using the Arlo Secure App on a
smartphone or tablet, or from a computer using a web browser. If you’re using a computer,
enter https://my.arlo.com/#/login in the address bar of the browser.
Two-step verication
All Arlo users must have two-step verication enabled to access their account. This is to
protect your data and add an extra layer of security to your Arlo account. We recommend
setting up two-step verication as soon as you create your Arlo account, or as soon as the Arlo
Secure App prompts you to set up two-step verication.
Two-step verication helps protect your Arlo account by adding another step of
authentication when you log in. Arlo will verify your identity any time you sign in with a new
device. You can have up to ve dierent trusted devices, phone numbers, or email addresses
to verify your Arlo account login.
Note: Before you set up two-step verication, make sure that you can log in to the email
address associated with your Arlo account. Your account email is always used as a backup
option to log in to your account.
How two-step verication works
To sign in with two-step verication, you must rst correctly enter your email address and
password. Then, you must verify your identity with a security code (delivered by SMS text
message/email) or conrmation from an already trusted device. Requiring two pieces of
information helps to prevent any unwanted log in, even if someone has your Arlo account
password.
Trusted device push notications
You can trust a device on your account so that you never have to verify your log in with a push
notication or text message when you log in on the trusted device.
When a non-trusted device attempts to log in to your Arlo account on a new device, Arlo sends
a push notication to a trusted (and currently logged in) iOS or Android device. Tap the push
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notication on the trusted device to approve or deny the log in. This is the simplest and most
secure option to get started with two-step verication.
SMS text message
When someone attempts to log in to your Arlo account, Arlo sends a text message to the
phone number that you veried for two-step verication. Enter the security code from the text
message to complete the log in.
Email
If you can’t access your account with a trusted device or push notications, or if you can’t
receive SMS text messages, you can request to have a security code sent to the email
associated with your Arlo account.
Set up two-step verication
1. Make sure you can log in to the email that you’re using for your Arlo account.
Email is your backup two-step verication option.
2. Open the Arlo Secure App.
3. Tap Prole > Login Settings > Two-Step Verication.
4. Tap the switch next to Enable.
5. Select your verication method.
6. Follow the Arlo Secure App instructions to complete your two-step verication setup.
Add a phone number or device to two-step verication
1. Open the Arlo Secure App.
2. Tap Prole.
3. Select Login Settings > Two-Step Verication.
4. To add a phone number, tap Add SMS Verication and enter the phone number.
5. To add a trusted device, tap Add Trusted Device.
Remove a phone number or device from two-step verication
1. Open the Arlo Secure App.
2. Tap Prole.
3. Select Login Settings > Two-Step Verication.
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4. Tap the trashcan icon next to a phone number or trusted device.
Use face or ngerprint authentication
You can use Touch ID® or Face ID® with a compatible Apple device. With a compatible Android
device, you can use ngerprint authentication.
Your device must meet the following minimum requirements:
• Apple devices:
iOS version 10.3 or higher
A Touch ID compatible device (iPhone 5s, iPad Air 2, or newer)
A Face ID compatible device (iPhone X, iPad Pro 2018, or newer)
• Android devices:
Android OS version 6.0 or higher
A compatible Android device with ngerprint authentication
Turn ngerprint authentication on and o for the Arlo Secure
App
1. Enable ngerprint authentication on your iPhone or Android device.
2. Open the Arlo Secure App.
3. Tap Prole.
4. Select Login Settings.
5. Slide the toggle for ngerprint or Touch ID to the right (on) or le (o).
Turn face authentication on and o for the Arlo Secure App
1. Enable Face ID authentication on your iPhone.
2. Open the Arlo Secure App.
3. Tap Prole.
4. Select Login Settings.
5. Slide the toggle Face ID to the right (on) or le (o).
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Customize your prole
You can enter your name, add a prole photo and home address, and opt-in or opt-out of Arlo
news and support updates.
Add a prole picture
1. Open the Arlo Secure App.
2. Tap Prole.
3. Select Edit Prole.
4. Tap the prole picture at the top of the page.
5. Select Take Photo or Choose from Library.
Note: If you already have a prole picture, you can also select Remove Current Photo.
6. Upload your preferred prole picture.
7. Tap Save at the bottom of the page.
Edit prole settings
You can enter your name, add a prole photo and home address, and opt-in or opt-out of Arlo
news and support updates.
1. Open the Arlo Secure App.
2. Tap Prole.
3. Select Edit Prole.
4. Enter your prole settings.
5. Tap Save at the bottom of the page.
Change your Arlo password
You can change your password in the Arlo Secure App or by logging in to my.arlo.com.
1. Open the Arlo Secure App.
2. Tap Prole.
3. Select Login Settings.
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4. Enter your old password.
5. Enter a new password and then conrm it.
6. Tap Change Password.
Your new password is saved.
Reset a forgotten password
If you forgot your Arlo password, you can reset it with a veried email address.
1. Open the Arlo Secure App.
2. Tap Forgot Password?.
3. Enter your email address.
4. Tap Send Email.
An email is sent from alerts@arlo.com to your veried email address.
5. Tap the link provided in that email.
6. Enter a new password.
7. Tap Submit.
Your password is reset.
Grant access to friends
You can add friends to your Arlo account. Friends can view live streams from your cameras;
record video clips; view, share, mark as favorite, and delete clips from your library; and take
snapshots. Friends are granted limited access to some of the settings and features of your
Arlo account. You can select which cameras friends can see and what administrative rights are
available to them.
Friends without access rights can:
• Play and view library content.
• View live footage.
• Zoom and drag video footage.
• Control brightness.
• Enter full-screen view.
Friends who are granted access rights can also:
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• Play and pause video footage.
• Record video footage.
• Mute the speaker.
• Access and change modes.
• View motion detection statuses.
• Manually record.
• Take snapshots.
• Mark as a favorite, share, download, and delete video footage.
• Use a camera’s microphone.
Add a friend
1. Open the Arlo Secure App.
2. Tap Prole.
3. Select People > Grant Access.
4. Tap Add or +.
5. Enter your friend’s rst name, last name, and email address.
6. Tap the Arlo devices that you want your friend to access.
7. To grant access rights to your friend, tap Allow Access Rights.
Selecting Allow Access Rights allows this friend to change your account and camera
settings.
8. Tap Send Invite.
An email message is sent inviting your friend to create an Arlo account. This friend’s name
is displayed with the status Pending. When the friend accepts your invitation, the status
changes to Accepted.
Edit a friend’s access privileges
1. Open the Arlo Secure App.
2. Tap Prole.
3. Select People > Grant Access.
A list of your friends displays with the status of their accounts.
4. Tap the friend, and tap Edit
.
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5. Tap cameras to select or deselect them.
6. Tap Allow Access Rights.
Selecting Allow Access Rights allows this friend to change your account and camera
settings.
7. Tap Done.
Delete a friend
1. Open the Arlo Secure App.
2. Tap Prole.
3. Select People > Grant Access.
4. Select the friend, and tap Edit
.
5. Tap Delete Friend.
6. Tap Yes.
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7. Change Your Settings
You can use the Arlo Secure App to view and change the settings for your Arlo devices.
Camera settings
You can view or change the settings for each camera using either of these methods:
• Tap Devices and select the camera.
• Tap the Menu icon
or the Device Settings icon below the camera feed.
Change the camera name
1. Open the Arlo Secure App.
2. Tap Devices and select the camera.
3. Tap Edit
on the top right corner of the screen.
4. Tap Settings next to the camera. Enter a new name that reminds you of the camera’s
location, such as Garage or Front Door.
Camera names are limited to 32 characters.
5. Tap Save.
Turn o the camera LED
The LED on the camera lights in dierent colors. (See Check the LED on page 10.) You can
turn o this LED.
1. Open the Arlo Secure App.
2. Tap Devices and select the camera.
3. Tap Edit
on the top right corner of the screen.
4. Tap Settings next to the camera.
5. Tap Camera LED.
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6. Tap Battery Fully Charged Indicator to turn the LED o and on.
If you’re using a mobile device, your settings are saved.
7. If you’re using a computer, click Save.
Change the time zone
1. Open the Arlo Secure App.
2. Tap Prole.
3. Select Home > Time Zone.
4. Tap a time zone.
If you’re using a mobile device, your settings are saved.
5. If you’re using a computer, click Save.
Video Settings
Enable or Disable Auto HDR
High Dynamic Range, also called HDR, is a soware method of adjusting high-contrast video
or photo images that include areas of bright highlight and deep shadow. Without HDR, in
some images light areas can appear washed out and dark areas can appear black without
detail. HDR makes it possible to see detail in both the highlights and shadows.
Your camera comes with an Auto HDR feature, which is turned on by default. When your
camera detects an image that would benet from HDR, it automatically applies HDR unless
you use the Arlo Secure App to disable Auto HDR.
To change the Auto HDR setting:
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select Edit.
4. Select Settings on the top right corner of the camera.
5. Tap Video Settings.
6. Tap Auto HDR.
If you’re using an Android device, tap the slider.
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Auto Zoom and Tracking
To use Auto Zoom and Tracking and local live streaming, you need an Pro 5S 2K Spotlight
Camera paired with an optional Arlo SmartHub or base station (VMB5000, VMB4540, VMB4500,
or VMB4000, sold separately).
When your camera detects motion, cloud motion recording is triggered. When Auto Zoom and
Tracking is on, your camera zooms in on the object and tracks its movement while the motion
is within its eld of view.
If you’re viewing a live stream recording, you can zoom in to any point of the Auto Zoom and
Tracking recording. Your camera uses its advanced image sensor to enhance the image quality
of the zoomed-in area. (The zoomed-in image is in 1080p video resolution.)
Note: If you paired your camera to an Arlo SmartHub or base station (sold separately), and
you turn on Local 2K Live Streaming, the Arlo Secure App automaticlly turns o Auto Zoom
and Tracking. The reverse is also true. If you turn on Auto Zoom and Tracking, the Arlo Secure
App automatically turns o Local 2K Live Streaming.
To turn on Auto Zoom and Tracking:
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select Edit.
4. Select Settings on the top right corner of the camera.
5. Tap Video Settings.
6. Tap Auto Zoom and Track.
Change the video quality and battery usage
You can set the video resolution as Best Video, Optimized, or Best Battery Life. Using the Best
Battery Life setting reduces the Wi-Fi bandwidth that is required.
1. Open the Arlo Secure App.
2. Tap Devices.
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3. Select Edit.
4. Select Settings on the top right corner of the camera.
5. Tap Video Settings > Power Management.
6. Tap to select Best Video, Optimized, or Best Battery Life.
Turn enhanced color night vision o and on
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select Edit.
4. Select Settings on the top right corner of the camera.
5. Tap Video Settings > Low Light Settings.
6. Tap Color.
The Color setting toggles on and o.
Turn night vision on and o
When night vision is enabled, the camera automatically turns on infrared (IR) LEDs to record
in low-light conditions. We recommend that you turn o night vision if the camera is facing
reective surfaces, such as windows.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select Edit.
4. Select Settings on the top right corner of the camera.
5. Tap Video Settings > Low Light Settings.
6. Tap Night Vision.
7. If you’re using an Android device, tap the slider.
Change the Low Light settings for your camera
Your Pro 5S 2K Spotlight Camera’s spotlight is set to automatically turn on when your camera
detects motion at night. The spotlight improves video quality and allows your camera to
record video in color at night rather than in traditional black and white. You can turn the
spotlight on and o and you can adjust the spotlight behavior and brightness.
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Note: You can manually turn the spotlight on and o at any time from the camera feed by
tapping Spotlight
. You can also use the Low Light settings to control whether the spotlight
comes on automatically when your camera detects motion at night.
To change the low light settings for the spotlight:
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select Edit.
4. Select Settings on the top right corner of the camera.
5. Tap Video Settings > Low Light Settings.
6. Adjust the settings to customize your spotlight:
• Spotlight. Toggle the spotlight on and o. When the Spotlight setting is set to the On
position, the spotlight automatically turns on when your Arlo camera detects motion
at night.
• Color. Toggle color video recording at night on and o.
• Behavior. Select the spotlight behavior that you prefer: Constant, Flash, or Pulsate.
• Brightness. Use the slider to adjust the brightness level
• Night Vision. Toggle Night Vision on and o.
Change the video mode to select the eld of view
The video mode controls the eld of view setting for the camera. The eld of view is the area
that the camera sees. You can set the video mode for your camera to Full (110 degrees), Wide
(125 degrees), or Super Wide (160 degrees).
To change the video mode:
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select Edit.
4. Select Settings on the top right corner of the camera.
5. Tap Video Settings > Video Mode.
6. Tap a eld of view to apply it to your camera.
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Change the audio settings
You can adjust the settings to reduce wind noise, turn the microphone o and on, and adjust
the speaker.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select Edit.
4. Select Settings on the top right corner of the camera.
5. Tap Video Settings > Audio Settings.
6. Adjust the settings:
• Microphone toggle turns the microphone o and on.
• Speaker toggle and volume. To turn the speaker o and on, tap Speaker. To change
the speaker volume, move the Speaker Volume slider.
Adjust the icker setting
The combination of certain articial light sources and the camera shutter speed might cause
ickering in the recorded video. The default setting is Auto, but you can change the icker
adjustment.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select Edit.
4. Select Settings on the top right corner of the camera.
5. Tap Video Settings > Flicker Adjustment.
6. Tap a setting.
Restart the camera from the Arlo Secure App
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select Edit.
4. Select Settings on the top right corner of the camera.
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5. Tap Video Settings.
6. Scroll down to the bottom of the page and tap Restart.
View device information
You can view the rmware version, hardware version, and the serial number.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select Edit.
4. Select Settings on the top right corner of the camera.
5. Tap Video Settings.
6. Tap Device Info.
Remove a device from your account
1. Open the Arlo Secure App.
2. Tap Devices.
3. Select Edit.
4. Select Settings on the top right corner of the camera.
5. Tap Video Settings.
6. Scroll down and tap Remove Device.
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8. SmartHub or Base Station USB
Storage
The Arlo SmartHub VMB4540 and Base Station with Siren VMB4500 and VMB4000 include one
or two USB ports on the rear panel. If you use your camera with a SmartHub or base station
you can use this feature.
You can connect a USB storage device to the USB port and store your Arlo recordings both in
the cloud and on the USB device.
If the SmartHub or Base Station with Siren isn’t connected to the internet, recordings continue
to be saved on your USB storage device. If you’re using an active live stream connection
between a Pro 5S 2K Spotlight Camera and a SmartHub, you can record to a USB storage
device in 1080p. For 2K Local Live Stream from a Pro 5S 2K Spotlight Camera, the SmartHub
automatically records to a USB storage device if one is connected.
Your Arlo Secure App noties you when the connected USB storage device is low on storage
space or is full.
Base station VMB4500
Base station VMB4000
SmartHub VMB4540
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USB storage device format
The SmartHub supports these le formats for local storage:
• FAT16
• FAT32
• ExFAT
• ext2FAT
• ext3FAT
• ext4FAT
• HFS+
The minimum USB drive size is 16 GB and the maximum-size drive that those le systems
support is 2 TB. The SmartHub supports USB 2.0-compatible devices. Not all HDDs are
compatible with the SmartHub. If you’re not sure, consult the manufacturer of the HDD.
View the USB storage device status
1. Open the Arlo Secure App.
2. Tap SmartHub/Base Station/Bridge.
3. Check the color of the USB icon
:
• Gray. No USB device is connected.
• Black. A USB device is connected to the SmartHub.
• Amber. The SmartHub is recording onto the USB device.
4. To view more information about the USB device status, under LOCAL STORAGE, tap
Storage Settings.
The USB status displays GOOD or indicates if the USB device needs to be formatted, or is
full. The Arlo Secure App also noties you if this occurs.
View available USB device storage
The Arlo Secure App noties you if the USB device is getting full, but you can also view the
available storage.
1. Open the Arlo Secure App.
2. Tap SmartHub/Base Station/Bridge > Storage Settings.
The Available Storage eld displays the amount of storage available on the USB device.
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Turn USB recording o and on
1. Open the Arlo Secure App.
2. Tap SmartHub/Base Station/Bridge
3. Select the SmartHub.
4. Tap Storage Settings > USB Device Recording.
Turn local 2K recording o and on
The SmartHub and base station recordings saved onto the USB device are 1080p, but you can
change this setting and save Pro 5S 2K Spotlight Camera 2K recordings onto the USB device.
Note: Local 2K recording from Pro 5S 2K Spotlight Cameras is supported in Arlo SmartHub
and Base Station models VMB5000, VMB4540, and VMB4000.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Tap SmartHub/Base Station/Bridge
4. Select the SmartHub.
5. Tap Storage Settings > Best Local Recording.
Local 2K recording toggles o and on.
Change the USB device overwrite setting
By default, if the USB storage device lls up, the oldest Arlo recording is erased to make
room for new recordings. Files on the USB device that aren’t in the Arlo folder aren’t deleted
to make room for Arlo recordings. You can change the setting so that no Arlo recordings are
automatically erased.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Tap Base Station & Bridge > Storage Settings.
4. Tap Overwrite Automatically.
The overwrite setting toggles o and on.
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Format a USB device
The Arlo Secure App displays a pop-up message to let you know if it is necessary to format the
USB storage device. The SmartHub can format the USB storage device.
Do not remove the USB storage device while it is formatting. The USB storage device might
become permanently unusable.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Tap SmartHub/Base Station/Bridge > Local Storage.
If you see the message Requires Formatting, the USB storage device isn’t in the correct
format and you must format it before you can use it for local storage.
4. Tap the Format USB Device button.
5. Wait for USB Device Status to change from Formatting to Ready.
Safely eject a USB storage device
If you remove a USB device while information is being recorded on it, the USB device might
become permanently unusable or the les on the USB device might be corrupted.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Tap SmartHub/Base Station/Bridge > Local Storage.
4. Tap Safely Eject USB Device.
5. Wait for the Unmounting USB storage device progress message to close.
6. Disconnect your USB storage device from your SmartHub.
Do not interrupt power to the SmartHub or remove the USB device while unmounting the
USB device.
7. The USB icon changes to gray
indicating that no USB device is connected.
USB recording is disabled until you connect another USB device.
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View videos on a USB device
Video clips on USB storage devices don’t display in the Arlo Secure App, but you can use a
Windows-based or Mac computer to view the clips.
1. Safely eject the USB storage device.
For more information, see Safely eject a USB storage device on page 67.
2. Connect the USB storage device that you ejected to a Windows-based computer or a Mac
computer.
3. Wait for the USB storage device to appear in the list of available drives on your computer,
and then open the drive folder to view the les on your USB storage device.
4. Open the Arlo folder.
Recorded videos are saved in this folder in MP4 format. Video les are named according
to this system: camera serial number_video number_date_video clip tag. Dates are in the
format YYYYMMDD.
Note: If you’re unable to play MP4 les on your computer, update your media player soware
to the latest version and try again.
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9. SmartHub SD Card Storage
The SmartHub model VMB5000 supports SD card storage. If you use your camera with the
SmartHub VMB5000, you can use this feature.
You can insert a microSD card into the slot in your SmartHub VMB5000 and store your Arlo
recordings both in the cloud and on the SD card. If the SmartHub isn’t connected to the
internet, recordings continue to be saved on the microSD card. If you have an active live
stream connection between an Arlo Ultra camera and a SmartHub, you can record to a
microSD card. Your Arlo Secure App noties you when the SD card is low on storage space or is
full.
MicroSD card format
Your SmartHub accepts SDHC or SDXC microSD cards. We recommend using microSD cards
with a minimum of 16 GB capacity, Speed Class 10, UHS-1, V10. Your Arlo SmartHub supports
up to Class 10 UHS-3 V90.
If your microSD card isn’t formatted, or is formatted with an incompatible le system, you
can use your Arlo Secure App to format the microSD card. See Format a microSD card on page
71.
Insert a microSD card
1. Insert the microSD card into the slot on the bottom of the SmartHub.
2. Press the edge of the microSD card until it’s completely seated in the slot.
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View the SD card status
1. Open the Arlo Secure App.
2. Tap Devices.
3. Tap SmartHub/Base Station/Bridge.
4. Check the SD card icon
. When a microSD card is inserted in the SmartHub, this icon is
amber
.
5. To view more information about the microSD card status, under LOCAL STORAGE, tap
Storage Settings.
The SD Card Status displays GOOD or indicates if the SD card needs to be formatted, or is
full. The Arlo Secure App also noties you if this occurs.
View available SD card storage
The Arlo Secure App noties you if the SD card is getting full, but you can also view the
available storage.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Tap SmartHub/Base Station/Bridge > Storage Settings.
The Available Storage eld displays the amount of storage available on the SD card.
Turn SD card recording o and on
1. Open the Arlo Secure App.
2. Tap Devices.
3. Tap SmartHub/Base Station/Bridge
4. Select the SmartHub.
5. Tap Storage Settings > SD Card Recording.
SD card recording toggles o and on.
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Turn on Best Local Recording
The SmartHub recordings saved onto the SD card are 1080p by default, but you can change
this setting to record the best resolution that’s supported for your camera. For example, Ultra
Series cameras support 4K local recording and Pro 5S 2K Spotlight Camera support 2K local
recording.
To turn on Best Local Recording:
1. Open the Arlo Secure App.
2. Tap Devices.
3. Tap SmartHub/Base Station/Bridge
4. Select the SmartHub.
5. Tap Storage Settings > Best Local Recording.
Change the SD card overwrite setting
By default, if the SD card lls up, the oldest Arlo recording is erased to make room for new
recordings. Files on the SD card that aren’t in the Arlo folder aren’t deleted to make room
for Arlo recordings. You can change the setting so that no Arlo recordings are automatically
erased.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Tap Base Station & Bridge > Storage Settings.
4. Tap Overwrite Automatically.
The overwrite setting toggles o and on.
Format a microSD card
Your SmartHub accepts micro SD cards, SDHC or SDXC only, le format FAT32. The Arlo Secure
App displays a message to let you know if you need to format the SD card. The SmartHub can
format the SD card.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Tap SmartHub/Base Station/Bridge > Local Storage.
4. Tap the red Format SD Card button.
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Safely eject an SD card
It’s important to safely remove the microSD card from your SmartHub. If you remove an
SD card while information is being recorded on it, the SD card might become permanently
unusable or the les on the card might be corrupted.
1. Open the Arlo Secure App.
2. Tap Devices.
3. Tap SmartHub/Base Station/Bridge > Local Storage.
4. Tap Safely Eject SD Card.
5. Wait for the Unmounting SD Card progress message to close.
6. Remove the SD card from your SmartHub by pressing in on the edge of the card until it
ejects.
Do not interrupt power to the SmartHub or remove the SD card while unmounting the SD
card.
7. The SD card icon changes from amber
to gray indicating that no microSD card is in
the slot.
Arlo SD card recording is disabled until you insert another SD card.
View videos on a microSD card
To view Arlo videos saved on a microSD card, you must remove the microSD card from your
SmartHub and use a microSD card reader.
The microSD card reader can be part of your computer or a memory card reader with a USB or
micro USB connector. If you purchase an SD card reader, make sure that you choose one that
can read microSD cards.
1. Safely eject the microSD card.
For more information, see Safely eject an SD card on page 72.
2. Insert the microSD card into the slot in your card reader.
3. Wait for the microSD card to appear in the list of available drives on your computer, and
then open the drive folder to view the les on your microSD card.
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4. Open the Arlo folder.
Recorded videos are saved in this folder in MP4 format. Video les are named according
to this system: camera serial number_video number_date_video clip tag. Dates are in the
format YYYYMMDD.
Note: If you’re unable to play MP4 les on your computer, update your media player soware
to the latest version and try again. You can also download a free universal multimedia player,
such as VLC.
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10. Arlo Connect
Use Arlo with Amazon Alexa
With the Arlo Skill and Alexa, you can access your Arlo devices using voice commands and
view a live camera feed on your Echo Show, Fire TV, or Fire tablet. Alexa can also notify you
when motion is detected by your Arlo cameras.
To use the Arlo Skill, you need a connected Pro 5S 2K Spotlight Camera and one of these
Amazon devices:
• Echo Show
• Echo Spot
• Echo Dot
• Echo, Echo Plus
• Fire tablets (7th generation or newer)
• Fire TV (all generations)
• Fire TV stick (second generation only)
• Fire TV Edition smart TVs
Enable the Arlo Skill
Make sure that your Pro 5S 2K Spotlight Camera is powered on and connected to the cloud.
Enable the Arlo skill in one of these ways:
• Ask Amazon Alexa “Alexa, enable Arlo skill” to receive instructions in your Alexa app to link
your Arlo account with your Alexa account.
• In the Alexa app, search for the Arlo Skill and select Enable Skill to link your Arlo account
with your Alexa account.
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Use the Arlo Skill
Aer you enable the Arlo Alexa Skill, you can try using these commands:
• “Alexa, show me <camera name>.” Start streaming a camera live.
• “Alexa, stop.” Stop an activity and return to your device’s home screen.
• “Alexa, hide <camera name>.” Stop streaming from a camera and return to your device’s
home screen.
• “Alexa, go home.” Return to your device’s home screen.
• “Alexa, show the last motion detected by my <camera name>.”
To use this command, your Arlo subscription must include viewing past video clips for
your camera.
Set up Alexa to notify you when your camera detects motion
You can use either of these methods:
• In the Smart Home section of the Alexa app, turn on Announcements for your Arlo camera.
• Create an Alexa Routine from the Alexa app main menu.
Add your camera to the Google Assistant app
To use your Pro 5S 2K Spotlight Camera with Google Assistant, you need:
• A Google Home Hub, a Chromecast device, a TV with Chromecast, or a media player with
Chromecast
• The Google Assistant app on your mobile device. This app is included with most Android
devices, but you can also download it from the Apple App Store on iOS devices.
To connect your Arlo cameras to the Google Assistant app:
1. If you plan to use a voice-enabled speaker with the Google Assistant, set up that device.
2. Open the Google Assistant app to the home page.
3. Tap the + icon.
4. Tap Set up Device > Have something already set up?.
5. Select the Arlo icon from the list of device options.
You can search for Arlo or scroll down to nd Arlo on the list of devices.
6. Sign in with your Arlo account.
Your camera is added to Google Assistant.
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7. To test your camera, say “Hey Google, show [name of room where camera is placed] on
[name of Google device].”
8. To end the stream, say “Hey Google, stop [name of Chromecast device].”
For more information, see Google Assistant Help: Control smart home devices.
Use Arlo with IFTTT
You can use the Arlo Secure App with IFTTT (If This Then That), a free cloud-based service that
connects smart home devices and applications.
To add Arlo to your IFTTT app, visit itt.com/arlo.
To learn more about Arlo and IFTTT, visit arlo.com/community.
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11. Arlo Rechargeable Battery
Your camera comes with an Arlo Rechargeable Battery. The battery is partially charged and
can be charged using the charging cable and power adapter that came in the package or by
using other Arlo accessories, which are sold separately.
Note: You can buy spare rechargeable batteries and charge them in the Arlo Dual Charging
Station (sold separately).
Charge your camera battery
1. Snap the magnetic power cable into the camera’s
power input.
2. Connect the AC adapter to the power cable and plug
it in.
Charge batteries in the Arlo Dual Charging
Station (sold separately)
Your Arlo Dual Charging Station charges one or two
batteries for your Pro 5S 2K Spotlight Camera.
To charge batteries in the charging station:
1. Connect the power adapter to the charging station.
2. Plug the power adapter into an indoor electrical
outlet.
3. Insert one or two Arlo rechargeable batteries.
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Replace a Pro 5S 2K Spotlight Camera battery
You can leave the camera housing in place so the camera position stays the same.
1. Release the camera from the camera housing.
Press the button on the charging port underneath the camera. The camera clicks as it
disengages from the camera housing.
2. Pull the camera all the way out of the camera housing.
3. Remove the battery by pulling on it until it slides out of the camera.
4. Align the battery and insert it into the battery compartment.
The battery only inserts one way.
The LED on the camera blinks blue.
5. Insert the camera into the camera housing by pushing down on both the le and right
sides of the camera until it clicks into place.
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Solar Panel charging
You can use the Arlo Solar Panel to connect your camera to continuous power. The solar panel
uses direct sunlight to keep your battery charged. The solar panel is weather-resistant and
comes with an 8-foot magnetic power cable and adjustable mount.
To connect a solar panel to your camera:
1. Install the solar panel mount near your camera.
2. Attach your solar panel to the mount.
3. Connect your camera to the solar panel cable.
Replace a battery
You can leave the camera housing in place so the camera position stays the same.
1. Release the camera from the camera housing.
Press the button on the charging port underneath the camera. The camera clicks as it
disengages from the camera housing.
2. Pull the camera all the way out of the camera housing.
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3. Remove the battery by pulling on it until it slides out of the camera.
4. Align the battery and insert it into the battery compartment.
The battery only inserts one way.
The LED on the camera blinks blue.
5. Insert the camera into the camera housing by pushing down on both the le and right
sides of the camera until it clicks into place.
Battery life
Your camera’s battery lifespan varies depending on the number of motion triggers that occur
and how oen the camera activates.
Note: Cold temperatures can aect any battery’s capacity because of their chemistry. This
means that if you install your camera outside in cold temperatures, you might notice a shorter
battery duration, or a faster than expected drop in the displayed battery capacity.
To optimize the lifespan of your battery:
• Select a location for your camera with a strong Wi-Fi signal.
A strong Wi-Fi signal typically requires less battery power than a weak Wi-Fi signal. You
can check the strength of the Wi-Fi signal from the Arlo Secure App.
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If you use an optional Arlo SmartHub or base station, we recommend placing your camera
up to 300 feet away. For information about your router’s Wi-Fi range, check with the router
manufacturer or with your internet service provider (ISP) if they installed your router.
• Your Arlo camera lets you choose the quality level of the video it records. Cameras set
to high-quality video recording use more battery power than cameras set to low-quality
video recording.
• Fine-tune the position of your camera.
Angle the camera so that it only detects motion in areas of interest. This helps reduce
unwanted recordings and triggers from motion that occur in the background.
• Set a schedule for your camera.
If you don’t need your camera to activate during all hours of the day, you can set it to wake
up and use battery power only during the hours when you need it. See Schedule when your
camera is armed on page 43.
• If your router allows it, increase the DHCP lease renewal time.
Most routers are DHCP servers that assign IP addresses to the devices on their networks.
The DHCP lease is the length of time the devices can reserve an IP address on the network.
For example, a router might use a DHCP lease renewal time of 24 hours (1440 minutes).
Increasing the DHCP lease renewal time might reduce the network traic. For more
information, see the instructions from your router’s manufacturer or your ISP if they
installed your router.
Safe handling and usage guidelines for
removable and rechargeable batteries
Batteries can EXPLODE, CATCH FIRE, and/or CAUSE BURNS if disassembled, punctured, cut,
crushed, short circuited, incinerated, recharged (disposable cells), or exposed to water, re, or
high temperatures
To ensure optimal safety and performance:
• Only use Arlo batteries. If you are unsure about whether a replacement battery or charger
is compatible, contact Arlo.
• DO NOT use this battery for anything other than its intended purpose.
• DO NOT use a battery if its case appears damaged, swollen, or compromised. Examples
include, but are not limited to, leaking, odors, dents, corrosion, rust, cracks, swelling,
melting, and scratches.
• DO NOT disassemble, crush, puncture, short external contacts, or dispose of in re or
water.
• DO NOT expose the battery to re or temperatures greater than 60°C (140°F). Do not place
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the battery next to areas which may become hot. Examples include, but are not limited to,
on or near a space heater, cooking surface, cooking appliance, iron, radiator, or replace.
• DO NOT get the battery or the Arlo device wet. Even though they might dry and appear to
operate normally, the circuitry can slowly corrode and defeat its safety circuitry.
• DO NOT place the battery in a pocket, purse, or other receptacle containing metal objects,
such as keys, jewelry, or tools.
• DO NOT store the battery with hazardous or combustible material. Store in a cool, dry,
ventilated area.
• ALWAYS keep the battery away from children.
• DO NOT load the battery backwards. MAKE SURE the battery compartment is empty and
free of any moisture or loose debris before inserting the battery.
• AVOID dropping the battery or the Arlo device. Dropping it, especially on a hard surface,
might cause damage to the battery or the Arlo device. If you suspect damage to the
battery or the Arlo device, replace it.
• ALWAYS follow the directions in the Quick Start Guide and/or written in the Arlo Product
User Manual.
• ALWAYS follow local waste and recycling laws and guidelines to dispose of used batteries.
83
12. Troubleshooting
Scan a QR code during setup
During setup, the camera must scan a QR code from the Arlo Secure App when you’re adding
the camera to your Wi-Fi network. If your camera doesn’t emit a chime sound aer scanning
the QR code, then the QR code wasn’t successfully scanned.
If your camera didn’t scan the QR code:
• Move your mobile device farther from, or closer to, the camera lens.
Position your mobile device about 6 in. (15 cm) from the camera lens, and slowly move it
closer. If that doesn’t work, try moving your mobile device farther away. You can also try
dierent angles.
• Decrease or increase the brightness on your mobile device.
Your mobile device’s brightness might be too high or too low for your camera to scan the
QR code.
If it’s dark outside, try setting the brightness on your mobile device to the 50% level.
If it’s bright outside, try raising the brightness on your mobile device to the highest level.
• Disable Dark Mode if you’re using an iOS device.
In your iOS Settings, scroll down to nd and select Display & Brightness. Choose Light
mode under the Appearance options.
• Scan the QR code in an evenly lit area.
Avoid scanning the QR code in the dark or in direct sunlight. If you are installing at night,
turn on porch lights. If your camera is exposed to direct sunlight during installation,
provide some shade.
• Try using a mobile device with a larger screen ,such as a tablet or iPad, if available.
• Clean the camera lens.
The camera lens might have debris or a smudge on it, hindering its ability to scan the QR
code. Try using a lint-free cloth to remove anything that might prevent the camera from
scanning the QR code.
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Optimize multiple 2K streams
You might experience connectivity issues if you’re running multiple 2K live streams on your
Arlo Secure App. To optimize connectivity, check your network environment and adjust your
camera settings as needed.
Make sure your average bandwidth speed is at least 2 Mbps per camera.
Note: To check your Internet speed, visit www.speedtest.net. The result of the Internet speed
test might change, depending on varying amounts of traic. For accurate results, run the
speed test several times.
If you’re still experiencing connectivity issues aer checking your Wi-Fi connection and
Internet speed, do the following tasks until your connection is back to normal.
Adjust your camera settings in the Arlo Secure App:
1. Change the power management settings on each camera to Optimized.
2. Change the power management settings on each camera to Best Battery Life.
For more information, see Change the video quality and battery usage on page 59.
Can’t see video streams in a browser
Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can
stay connected, you must keep ports 443 and 80 open on your router.
To troubleshoot problems with the video stream, check for the conditions in the following
sections Wi-Fi signal interference on page 84
Wi-Fi signal interference on page 84, Out of range on page 85, and Low battery on page
85.
Wi-Fi signal interference
Environments with multiple Wi-Fi networks, Wi-Fi devices, or frequencies can cause signal
interference. If possible, minimize the number of networks, Wi-Fi devices, and transmitted
frequencies in the area where you place your camera. For help with adjusting Wi-Fi settings
such as the channel for your router, check the instructions that came with your router or
contact your Internet service provider (ISP) if they installed your router.
We recommend that you place your camera at least 1 to 3 feet (30 to 100 centimeters) from
your router or Arlo SmartHub or base station if you use one. Allow at least 6½ feet (2 meters)
between each camera or Arlo camera to prevent Wi-Fi signals between the devices from
interfering with each other.
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Out of range
Make sure that your camera is close enough to receive a strong Wi-Fi signal. The range of
your router’s Wi-Fi signal can vary depending on the router model and conditions in your
local environment. If you pair your camera to an optional Arlo SmartHub or base station,
we recommend that you place the camera no farther than 300 feet (90 meters) from the
SmartHub or base station. The range might be less if metal objects or thick walls and ceilings
are between a camera and the SmartHub or base station.
Make sure that your cameras display three or four bars of signal strength in the area where
you intend to install them. The camera can work when signal strength is at one or two bars,
but might go out of range intermittently due to uctuations in the environment.
Low battery
A low battery can cause the camera to stream intermittently. It’s time to recharge the battery
or change it when the battery level is down to two bars on the Arlo Secure App Devices page.
Not receiving push notications for Arlo alerts
You must be logged in to the Arlo Secure App to receive Arlo alerts on your smartphone or
mobile device. Arlo registers your device for push notication when you log in. If you used the
logout option instead of simply exiting the app, you must log back in to the app. You receive
Arlo alerts even if your device is sleeping.
Check the rules for armed modes
Check the rules in your modes. Make sure that push notication is enabled in the Armed mode
or in a custom mode if you created one.
1. Open the Arlo Secure App.
2. Tap Routines.
3. Select Modes.
4. Tap Edit on the top right corner of hte screen.
5. Select Settings on the top right corner of any Mode.
6. Edit Rules.
7. If you made changes, tap Save.
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Check the Arlo Secure App notication settings on an iOS device
Make sure that you allow the Arlo Secure App to receive push notications. The Arlo Secure
App push notications can be disabled on iOS and Android devices.
1. Tap the Settings icon for your iOS device.
2. Tap Notications > Arlo.
3. Make sure that Allow Notication is selected.
Check the Arlo Secure App notication settings on an Android
device
Make sure that you allow the Arlo Secure App to receive push notications. The Arlo Secure
App push notications can be disabled on iOS and Android devices.
1. Tap the Settings icon for your Android device.
2. Tap Application Manager > Arlo.
3. Make sure that the Show Notications setting is selected.
If you said no to push notications at installation
When you install the Arlo Secure App for the rst time, to receive alerts, you must select Allow
when asked if you want Arlo to send you push notications. For iOS apps, aer you respond
to this alert, it isn’t presented again unless the device is restored to factory settings or the app
is uninstalled for at least a day.
If you said no on an iOS device, uninstall the app, wait for a day, and then reinstall it, and
allow notications. If you don’t want to wait a day before you reinstall the app, you can use
the system clock on your device to simulate a day. Set the system clock forward a day or
more, turn your device o, and then turn the device back on. Aer you reinstall the app, return
the system clock to the correct setting.
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Arlo Secure Alarm Detection isn’t working
Alarm Detection noties you in your Arlo Secure App when a smoke or carbon monoxide (CO)
detector’s alarm is activated. You need an Arlo Secure subscription to use this feature (see
Detect audio alarms with your camera on page 45).
Your camera might not detect an alarm in the following situations:
• Your alarm doesn’t emit a T3 or T4 alarm pattern.
• Multiple overlapping alarms occur.
• Echoes occur in the alarm location.
• Another noise is equal to, or louder than, the alarm.
Support
For product updates and web support, visit http://www.arlo.com/en-us/support/.
Arlo Technologies, Inc.
2200 Faraday Ave. Suite 150
Carlsbad, CA 92008 USA
Document publication date: December 2022
PN 202-50038-01
Trademarks
© Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo
Technologies, Inc. Apple is a trademark of Apple Inc., registered in the US and other countries.
App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks
of Google LLC. Any other trademarks are for reference purposes.
Compliance
For regulatory compliance information including the EU Declaration of Conformity and where
to nd e-label information for US FCC & Industry Canada, visit
www.arlo.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
