• Installing anti-virus software and keeping it up to date will help detect and disable malicious software,
while using anti-spam software will stop phishing emails from reaching you. It is also important, particularly for
users with a broadband connection, to install a firewall to keep the information on your computer secure by
blocking communication from unwanted sources.
• Make sure you keep up-to-date and download the latest security patches for your browser. If you don't have
any patches installed, visit your browser's website, for example users of Internet Explorer should go to the
Microsoft website.
• Check the website you are visiting is secure - if the address bar is visible, the URL should start with 'https://'
('s' for secured) rather than the usual 'http://'. If the address bar is not visible as in our Internet Banking website,
look for a lock icon on the browser's status bar.
• Validate the SSL Certificate - If you are in any doubt, click on the lock icon at the bottom of the secured page.
This opens up a new window, displaying the SSL certificate information. Ensure that there is no Red Cross mark
preceding the title 'Certificate Information'.
• To ensure that you remain protected at all times
i. Never let anyone know your PINs or passwords
ii. Do not write them down
iii. Do not use the same password for all your online accounts
iv. Avoid opening or replying to spam emails, as this will give sender the confirmation that they have reached
a live address.
• Never respond to emails that request personal information - At Axis Bank, we would never ask for your
personal details through an email, nor would we ask for your password through any means, phone, fax or
in-persons. If any of our bank personnel asks you for your password, do not disclose it and report him or her
immediately to us. If you do not recognize an amount charged to you, please report the same in writing to Axis
Bank immediately.
• In case you suspect an email claiming to be from Axis Bank is fraudulent, please report it to the Bank
• Note that the fact that the website is using encryption doesn't necessarily mean that the website is
legitimate. It only tells you that the data is being sent in encrypted form.
LOGIN ISSUES
What can I do if I have not received SMS?
1. Got to the CIB login page and click on Instantly Generate/Change Password
2. Click on Proceed on the instructions page
3. In the Please Note section, click on Having trouble in generating / changing password?
4. Fill your details in the form and click on Submit
What can I do if I have not received email link?
Kindly advise your IT team to whitelist the sender email ID *@axisbank.com to avail online password reset
facility. IF you are still facing issues, follow these steps:
1. Got to the CIB login page and click on Instantly Generate/Change Password
2. Click on Proceed on the instructions page
3. In the Please Note section, click on „Having trouble in generating / changing password?‟
4. Fill your details in the form and click on Submit
I am unable to use Corporate Internet Banking
Please an email to
corpor[email protected]om with a screenshot of the error so that we can understand the issue and resolve your problem at the earliest. Click here to send an email.
You could also contact us on 022 6217 5100 between 9:30 am to 6:30 pm from Monday to Saturday (2nd and
4th Saturday off).
What will happen if I do not use CIB for a long time?
If you have not used CIB for 90 days, your account will be deactivated.
How do I activate my user ID if it is disabled?
Submit a written request letter to your Branch / Relationship Manager.
I am unable to reset transaction password online, only sign on option available, how to resolve this issue?
a) Transaction password is only required for users with transaction access. It will not be applicable for user
with View-only access. Please get your access type checked from your Axis branch
b) In case you exceed the maximum number of permissible incorrect attempts, the account will get
deactivated. Please submit written request at your Axis branch or to your RM signed by the authorized
signatory.
Q)
A)
Q)
A)
Q)
A)
Q)
A)
Q)
A)
Q)
A)
Version 1.00.07.2021