Microsoft Word - Avaya Quintum ConfigGuide-4-1-08-KRH.doc

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Avaya one-X Quick Edition and Quintum Tenor SSG

Configuration Guide

for use with AT&T’s

IP Flexible Reach Service

Version 1 / Issue 7

April 1, 2008

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Table of Contents

1. OVERVIEW............................................................................................................... 3

2. NETWORK CONFIGURATION............................................................................... 4

3. ONE-X QUICK EDITION 4610/4621 CONFIGURATION ..................................... 5

3.1. Verifying QE telephone version................................................................................................... 5

3.2. Accessing System Level Configuration........................................................................................ 5

3.3. Codec Preference Configuration................................................................................................. 5

3.4. Service Provider Configuration ..................................................................................................6

3.5. Service Provider Identity............................................................................................................. 7

3.5.1. Configuring VTN .................................................................................................................... 7

3.5.2. Configuring non-VTN.............................................................................................................9

4. MAKING CALLS USING QE................................................................................. 15

4.1. Making N11 Calls (211, 311, 411, 511, 611, 711, 811,911)...................................................... 15

5. QUINTUM TENOR SURVIVABLE SIP GATEWAY (SSG)................................ 16

5.1. Routing Scenarios Supported .................................................................................................... 16

5.2. Quintum Tenor AF Overview .................................................................................................... 16

6. QUINTUM TENOR CONFIGURATION GUIDE.................................................. 18

6.1. Tenor Software Version............................................................................................................. 18

6.2. Standard Configuration............................................................................................................. 20

6.2.1. Additional Steps for VoIP FAX Configuration ..................................................................... 28

7. REMOTE CONFIGURATION ................................................................................ 40

8. TROUBLESHOOTING............................................................................................ 42

9. ADDITIONAL REFERENCES................................................................................ 43

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1. OVERVIEW

This document describes the configuration procedures required for an Avaya one-X Quick Edition and

Quintum Tenor Survivable SIP Gateway (SSG) to make full use of the capabilities of AT&T Flex Reach

Trunk solution.

The Quick Edition telephone uses the Session Initiation Protocol (SIP) to communicate with Tenor

Gateway for call control. It also translates voice to audio packets for transmission across a packet

network.

This guide describes the specific configuration items that are important for use with AT&T Flex Reach

solution. It does not describe the purpose and use of all configuration items on the Quick Edition and

Tenor Gateway. For those details, see the Avaya one-X Quick Edition Release 3.0.0 System

Administrator Guide 1 supplied by Avaya and the Tenor AF Hardware Guide 2 supplied by Quintum

Technologies Inc.

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2. NETWORK CONFIGURATION

Figure 1 Typical network layout

Figure 1 shows a typical network configuration on the customer premise. The Quick Edition telephones

and the Tenor gateway can be connected to the customer LAN using an Ethernet switch and can reside

behind the AT&T managed router. Power is ideally supplied to Quick Edition telephones by plugging the

telephones into 802.3af PoE-enabled Ethernet wall jacks using the supplied CAT5 modular line cords.

The Tenor gateway acts as a registrar and proxy to the Quick Edition phones and provides connectivity

to AT&T Flex Reach trunk. AT&T Flex Reach service provides NAT traversal capability and connectivity

to PSTN, other Avaya QE/Quintum IP-PBXs, and TDM PBXs.

A DHCP server is required on the customer LAN to assign the IP addresses to the Quick Edition

phones. The DHCP server can either be an existing device on the customer site, or be enabled on the

AT&T managed router.

If the DHCP server is not available when the system boots up, the Quick Edition phones will

automatically configure their network interfaces with the IP addresses in the range of 169.254.x.x. This

feature allows QE phones to communicate with each other on the local network. When the DHCP

server is available, recycling the power on the QE phones will enable them to acquire the standard

private IP addresses from the DHCP server.

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3. ONE-X QUICK EDITION 4610/4621 CONFIGURATION

The Quick Edition is a distributed system, with the intelligence and the site configuration held and stored

on each Quick Edition IP telephone that comprises that site. When a configuration change is made on

a telephone in this site, the change is automatically sent to all the other Quick Edition IP telephones in

this site using multicast communications.

The Quick Edition is configured through its embedded Web Server. Because of its distributed nature,

the configuration can be done to any Quick Edition device IP address.

The capabilities of the Quick Edition have been verified for use with Quintum Tenor Gateway and AT&T

Flex Reach service based on the settings described in the following table. For more information on the

meaning, purpose, and applicability of the individual configuration items, see the Avaya one-X Quick

Edition Release 3.0.0 System Administrator Guide [1] supplied by Avaya.

3.1. Verifying QE telephone version

Perform the following steps to verify that the QE 4610 and 4621 IP phones are loaded with compatible

software.

1. Click the options button ( ) on the telephone to bring up the options menu.

2. Select the following menu items: Set Details->Release Ver

3. Verify the following items:

Release Ver 3.0.6

Firmware Version 7.0.52

Boot 2.2.14

3.2. Accessing System Level Configuration

Step Command Purpose

Step 1

Find out IP address of a QE

set

Click on Options button.

Select Set Details Æ Ext

IP and MAC address would be

listed.

The IP address of a QE telephone is needed

to access the system level configuration.

Step 2

Access the web portal of the

QE set

Enter http://<ip address of

the QE set>

Select System Options

Enter your Admin Password

Click Login.

This is where we will be able to configure the

system level configuration.

3.3. Codec Preference Configuration

Setting codec sequence preference is a system level configuration. Perform the following steps to set

G729 to be the first codec after you have logged into the system option web portal of a QE telephone.

Step Command Purpose

Step 1

Select Networking on System

Options Menu

Gets you to the menu item to configure

codec preference

Step 2

Select audio Bandwidth

Click Change Details

Set Audio Bandwidth to Low

Sets G729A codec preference over G711u/A

codec

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Figure 2 Setting Codec Preference

3.4. Service Provider Configuration

This section describes the service provider configuration that is required to connect to AT&T IP Flex

Reach Service through the Quintum Tenor gateway. The Tenor gateway is acting as a SIP registrar and

proxy server for QE phones. This example is based on the network topology shown in Figure 1.

The IP

Address used in this example may be different depending on your site configuration

. Please

see figure 3 below for reference.

In order to forward incoming SIP message through the WAN port to the Tenor gateway, it needs to

configure managed router to create a mapping between WAN port 5060 to Tenor gateway’s internal IP

address and port.

Step Command Notes

Step 1

Add a Service Provider Domain.

Set System Options/Service Provider/Add

Configuration/Domain Name = “172.16.4.3”

Set the Quick Edition service provider

domain name.

The domain name must match Tenor

gateway’s IP address.

Step 2

Set Proxy Host.

Set System Options/Service Provider/Add

Configuration/Proxy Host = “172.16.4.3”

The proxy host must match Tenor

gateway’s proxy IP address.

Step 3

Set Proxy Port.

Set System Options/Service Provider/Add

Configuration/Proxy Port = “5060”

The proxy port must match Tenor

gateway’s proxy port.

Step 4

Set Registrar Host.

Set System Options/Service Provider/Add

Configuration/Registrar Host =

“172.16.4.3”

The registrar host must match Tenor

gateway’s registrar IP address.

Step 5

Set Registrar Port.

Set System Options/Service Provider/Add

Configuration/Registrar Port = “5060”

Set the registrar port to match the

Tenor gateway’s registrar port.

Step 6

Leave Outbound Proxy Host and Port empty

Step 7

Set Realm.

Set System Options/Service Provider/Add

Configuration/Realm = “172.16.4.3”

Set the realm to match the domain

configured in Step 2.

Step 8

Set Register Expiry Time.

Set System Options/Service Provider/Add

Configuration/Register Expiry Time = 60

60 seconds registration expiry time is

adequate in most cases where

phones and the gateway reside in the

same network.

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Figure 3 Service Provider Configuration

3.5. Service Provider Identity

AT&T provides two types of telephone numbers (TNs) --- virtual telephone numbers (VTNs) and non

virtual telephone numbers. VTNs are usually comprised of 10 digits while non-VTNs are usually

comprised of 7 or less digits. For example, if a QE telephone is associated with a VTN, the number

received from AT&T would be 10 digits (i.e. 732-216-2700). If a QE telephone is associated with a non

virtual TN, the number received from AT&T would be 7 digits or less (i.e. 216-2701 for a 908-216-2701

TN). However, in both cases, the 10 digit number must be sent as calling party number when originating

calls to AT&T. The implication of having both VTN and non-VTN identities is that the QE telephone

should be able to receive calls from both numbers but will only use the VTN number to make outgoing

calls..

3.5.1. Configuring VTN

This section describes how to provision VTN from the QE System Options Web Portal. Please see

figure 4 below for reference.

Step Command Notes

Step 1

Add Service Provider Identity.

Set System Options/Service Provider/Domain

172.16.4.3/Identities/Add Identity/Identity

This identity should match a

VTN provisioned for this

AT&T trunk.

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= “7322162700”

Step 2

Set Authentication Password.

Set System Options/Service Provider/Domain

172.16.4.3/Identities/Add Identity/Password

= “7322162700”

Any password will do ---

since registration and

incoming request are not

challenged.

Step 3

Verify Authentication Password

Set System Options/Service Provider/Domain

172.16.4.3/Identities/Add Identity/Verify

Password = “7322162700”

This password must match

the password entered in the

“Password” field in Step 2.

Step 4

Select Incoming Extension.

Set System Options/Service Provider/Domain

172.16.4.3/Identities/Add Identity/Incoming

Extension = “201”

Select the internal extension

that will receive incoming

calls targeted for this VTN.

Select the “Global” option

from drop down list to

enable the auto attendant for

this VTN.

Step 5

Select Outgoing Extension.

Set System Options/Service Provider/Domain

172.16.4.3/Identities/Add Identity/Outgoing

Extension = “201”

Select the internal extension

that is allowed to make calls

using this VTN.

Step 6

Leave AA Enabled and AA Script as it is

They are only used for Auto

Attendant functionality.

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Figure 4 VTN configuration from QE Web portal

3.5.2. Configuring non-VTN

The first step in configuring a non-VTN number in a QE telephone is to create a “non-existing”

extension which will ultimately be used for outgoing extension for the non-VTN identity. The main

purpose of creating such a non existing extension is to disallow any QE telephone from making

outgoing calls using the non-VTN number. This “non-existing” extension can be used for all non-

VTN identities in one QE network. In section 3.5.1 we have configured the VTN number

(9082162700) for QE extension 201. Follow the steps below to provision non-VTN number

(2162700) for the same QE extension 201. Please see figure 5, 6 and 7 for reference.

Step Command Notes

Step 1

Add a “non existing” extension

manually

Set System Options/Set Management/Add

Extension/Extension = “303”

Make sure the extension doesn’t exist

and is in the valid “Extension Range”

configured in System

Options/DialPlan/Extension Range.

Step 2

Set the name of the “non existing”

extension

Set System Options/Set Management/Add

Extension/Name = “303”

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Step 3

Set the MAC address of the “non

existing” extension

Set System Options/Set Management/Add

Extension/MAC Address =

“00:00:00:00:00:00”

Setting MAC address to an invalid

value like 00:00:00:00:00:00 ensures

that there won’t be any conflict with

existing MAC devices.

Step 4

Create the “non existing” extension

Click the “Validate” button followed

by the “Add Extension” button to

create the extension.

This non existing extension can be

used for the outgoing extensions of all

the non-VTNs in the PBX.

Step 5

Add Service Provider Identity.

Set System Options/Service

Provider/Domain

216.13.42.88/Identities/Add

Identity/Identity = “2162700”

This identity should match a non-VTN

provisioned for this AT&T trunk.

Step 6

Set Authentication Password.

Set System Options/Service

Provider/Domain

216.13.42.88/Identities/Add

Identity/Password = “2162700”

Any password will do --- since

registration and incoming request are

not challenged.

Step 7

Verify Authentication Password

Set System Options/Service

Provider/Domain

216.13.42.88/Identities/Add

Identity/Verify Password = “2162700”

This password must match the

password entered in the “Password”

field in Step 6.

Step 8

Select Incoming Extension.

Set System Options/Service

Provider/Domain

216.13.42.88/Identities/Add

Identity/Incoming Extension = “201”

Select the internal extension that will

receive incoming calls targeted for

this non-VTN.

Select the “Global” option from drop

down list to enable the auto attendant

for this non-VTN.

Step 9

Select Outgoing Extension.

Set System Options/Service

Provider/Domain

216.13.42.88/Identities/Add

Identity/Outgoing Extension = “303”

Select the “non-existing” extension

that is allowed to make calls using

this non-VTN i.e. no extension is

allowed to make calls using the non-

VTN as its identity.

Step 10

Leave AA Enabled and AA Script as it

They are only used for Auto Attendant

functionality.

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Figure 5 Provisioning a non-existing extension

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Figure 6 Non-existing extension is shown along with the existing extensions

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Figure 7 Provisioning non-VTN using the “non-existing” extension in Outgoing

Extension

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Figure 8 VTN and non-VTN identities provisioned for extension 201

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4. MAKING CALLS USING QE

After all of the extensions have been properly configured from a QE web portal, you are ready to make

calls. To make calls using the AT&T trunk, complete the following steps:

Step Command Notes

Step 1

Find the SIP Code from the Dial Plan

Settings

Go to System Options/Dial Plan/View Dial

Plan Settings from the QE web portal and

look up the SIP code

By default the SIP code is 8

unless changed by the

administrator.

Step 2

Dial a number

Using the telephone keypad, first enter

the SIP Code (e.g. 8), and then the

country code and then the VTN/non-VTN for

calls within North America. For

international call, enter SIP code, then

011 and then the country code followed by

VTN/non-VTN.

e.g.

In order to dial a NJ number (732-216-

1203), you have to enter 817322161203

In order to dial a UK number (+44-

2476824003), you have to enter

8011442476824003

The prefix 1 (for North American

calls) and 011 (for international

calls) are being used by

Quintum Tenor gateway to

decide whether to route the call

to the AT&T trunk or route it

internally.

Those prefixes have to be

configured in the Quintum

gateway also.

4.1. Making N11 Calls (211, 311, 411, 511, 611, 711, 811,911)

The Avaya one-X Quick Edition IP Phones will complete N11 calls via the AT&T IP

Flexible Reach Network. See the network diagram in figure 1.

1. To place an N11 call, perform one of the following actions:

● handset operation: pick up the handset.

● hands-free operation: press the Speaker ( ) button or a Line/Feature ( ) button.

● headset operation: press the Headset ( ) button.

2. Dial 8-N11

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5. QUINTUM TENOR SURVIVABLE SIP GATEWAY (SSG)

This section describes the steps for configuring the Quintum Tenor AF Survivable SIP Gateway (SSG),

to work with the Avaya one-X Quick Edition and AT&T’s IP Flexible Reach Service. The Quintum Tenor

AF Software release S105.17.01 was tested with the Avaya one-X Quick Edition version 3.0/3.1 and the

AT&T IP Flexible Reach Service.

The Tenor AF Survivable SIP Gateway (SSG) is a signaling intermediary between the local IP

endpoints (Avaya one-X phones) and the central SIP Server (AT&T IP Flexible Reach). SSG technology

(internal to the Tenor) provides site survivability for branch offices in a single, integrated access

solution. The SSG acts as an outbound proxy--all IP endpoints register to the SIP Server via SSG and

all SIP signaling passes through it. It is an intelligent local agent that gathers and maintains routing

information for all endpoints passing registrations and call signaling through it to the central SIP proxy.

In the event of a loss of connection with the central SIP Server, SSG takes control as the SIP session

manager and uses its internal database of stored routing information to provide local routing support for

all local IP endpoints (this routing information is automatically built from the registration and signaling

information passed through the SSG acting as an outbound proxy).

5.1. Routing Scenarios Supported

• Failover from Primary to Secondary AT&T IP Border Element

5.2. Quintum Tenor AF Overview

Figure 9: Tenor AF Back Panel

• Power Adapter jack - Connection port to external power supply.

• DIAG - Enables you to perform software diagnostic procedures.

• CONSOLE port - This RS-232 connector is used for connection to a PCs serial port via a

DB-9 serial cable at 38400 bps 8 N 1, no flow control.

• LAN port - 10/100 Base-T Ethernet port. This port provides an RJ-45 jack for an individual

connection to a 10/100 Ethernet LAN switch or hub via RJ-45 cable; the interface is

individually configured with a unique IP and MAC address.

• Port Label (Phone/FXS or Line/FXO ports) - For Phone/FXS, provides an RJ-11 jack for

connection to a PBX, Keyphone or analog phone. For Line/FXO, enables connection to

another piece of equipment that houses your telephone lines running to the PSTN, such as

the patch panel.

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AF GENERAL SPECIFICATIONS

Dimensions: 1U high chassis

W 8 ¼” x H 2” x D 7” (W 21cm x H 5.1cm x D 18.73cm)

• Maximum weight: 1.3 lbs. (0.6kg)

• AC Power: 100-240 Volts AC, 50/60 Hz, 22 watts

• Operating temperature: 40° - 104° F (5° - 40° C)

• Operating humidity: 20% - 80% non-condensing

• Telco: FCC Part 68, AS/ACIF S003, CS03, JATE, AS/ACIFS002:2001

• EMC: FCC Part 15 Class B, EN55022, EN55024

• EN61000-2-3, EN61000-3-3, AS/NZS3260

• Safety: UL60950, EN60950, AS/NZS60950

The Tenor AF SSG will support 50 simultaneous VoIP Calls.

The Tenor AF SSG will also provide two analog FXS ports for connecting FAX machines.

For more details on the Tenor AF SSG, consult documents “Tenor AF Product Guide” and “Tenor S

Application Guide”.

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6. QUINTUM TENOR CONFIGURATION GUIDE

6.1. Tenor Software Version

The version of the Tenor Software can be obtained via the Tenor Configuration Manager GUI or the

Command Line Interface (CLI).

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From the Configuration Manager View menu, click Tenor Version.

A text file will open in a new window displaying the Software version as shown below

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As shown below, the CLI Command to display the Tenor Software version information is “show –v”.

For technical support on the Quintum Tenor AF Survivable SIP Gateway, contact Quintum at 877-435-

7553, and also refer to www.quintum.com.

6.2. Standard Configuration

The following steps describe the configuration for the Tenor AF Survivable SIP Gateway to work with

the AVAYA one-X Quick Edition and AT&T IP Flexible Reach service. For detailed information on

installing and running the Tenor Configuration Manager, consult the Tenor Configuration Manager

Product Guide available at the Quintum Technologies web site

http://www.quintum.com/support/mgmt/index.shtml.

Create an ASCII text file with the file name “var_config.cfg”.

Copy the following line into the file.

SecureSSG0 0

Create an ASCII text file with the file name “ssg.cfg”.

Copy the following four lines into the file replacing the “xxx.xxx.xxx.xxx” with the IP Address

of the Primary AT&T IP Border Element and “yyy.yyy.yyy.yyy” with the IP Address of the

Secondary AT&T IP Border Element.

* ^sip:\+?([0-1][0-9]*)@+ sip:[email protected]

* ^sip:\+?9?([1-9]11)@+ sip:[email protected]

* ^sip:\+?([0-1][0-9]*)@+ sip:[email protected]

* ^sip:\+?9?([1-9]11)@+ sip:[email protected]

FTP the “var_config.cfg” file and the “ssg.cfg” file into the Tenor /cfg directory.

MS Windows Explorer can be used to perform the FTP with the Tenor.

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1. Run the Tenor Configuration Manager.

From the File Menu click Connect.

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2. Click Add.

3. Enter the Tenor IP Address, a Description, and the Login ID and Password.

Click OK.

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4. Connect to the Tenor AF from the Tenor Configuration Manager.

Highlight the Tenor AF and click Connect.

5. Confirm that the Radio Button for “Specify a static IP address” is selected.

Populate the IP Address fields with the correct numbers.

IP Address: This is the Private Network IP Address assigned to the Tenor.

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Subnet Mask: This is the Subnet Mask used on the customer private network.

Default Gateway: Default Gateway at Customer location.

External NAT IP Address: Set to “0.0.0.0” to disable the Tenor NAT capability.

Click Confirm/OK then Click the DNS tab

6. Enter values for the Primary and Secondary DNS Server IP Address. If not using DNS

enter: 0.0.0.0

Click Confirm/OK then the

sunburst icon on the menu bar to implements the

change.

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7. Click on the Advanced Explorer icon on the menu bar.

8. In the Advanced Explorer panel on the left, highlight the Dial Plan field. Select the

desired Dial Plan Country in the drop down menu. The sample configuration uses None.

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Select the desired Progress Tone Country setting from the drop down menu. The

sample configuration uses USA.

Enter values for the Minimum and Maximum dial digit string length.

To implement the change, click Confirm/OK then the

sunburst icon.

9. In the Advanced Explorer panel on the left, click the + sign next to VoIP Configuration

to expand the field. Highlight Survivability Parameters. Set the Listening Port to “5060”

and the Default Route Port to “5080”.

Click Confirm/OK then the

sunburst icon to implement the change.

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6.2.1. Additional Steps for VoIP FAX Configuration

10. On the Advanced Explorer panel on the left, click the + sign next to VoIP Configuration

Æ SIP Signal Groups to expand the field. Highlight SIP Signaling Group-1. Under the

General tab, enter the IP Address and Port of the Tenor SSG. Set the Register Expiry

Time to 3600.

Click Confirm/OK then the

sunburst icon to implement the change.

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11. Click on the Advanced tab. Un-check the boxes for:

• “SDP in 180 Ringing”

• “SDP in 183 Progress”

• “Proxy Address in From Header”

12. Click on the User Agent tab. Highlight the User Agent 101 entry. Click the

Edit button to display the Edit User Agent pop-up window.

We will create One User Agent for each FAX Machine that will be attached to the

Tenor. In this configuration example we will create one User Agent.

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13. In the Edit User Agent pop-up window, enter the following information:

PrimaryUser - The username for Registration and Authentication purposes. If

Registration were enabled, the “username” will appear in the URI populated in

the To and From headers of the REGISTER message.

SIP Listen Port: 5080 Set the SIP Listen Port to 5080. Any value

other than 5060 will be acceptable.

Primary User: FAX1 < --- Any alpha-numeric string may be

entered because SIP Registration and Authentication are not applicable to the

AT&T IP Flexible Reach service.

Click OK to continue.

14. At the SIP Signal Group-1 panel click Confirm/OK to complete and the

sunburst icon to implement the change in the Tenor SSG.

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15. From the Advanced Explorer panel on the left, highlight the DN Channel Map

field. Click Add on the DN Channel Map panel on the right.

16. Each of the FAX machines physically connected to a Channel/Port on the Tenor

must be associated with a 10-digit TN (Telephone Number) or a 10-digit VTN

(Virtual Telephone Number) provided by AT&T. When the FAX machine /

Tenor initiates a call to the AT&T IP Flex Reach service the 10-digit TN / VTN is

signaled to AT&T in the outgoing SIP INVITE message. When AT&T routes a

call to the Tenor, the signaled DN will be a 10-digit VTN or a subset of the 10-

digit TN (4 to 7 digits). The AT&T network can not presently signal the full 10-

digit TN to the Tenor. But the AT&T network can signal the full 10-digit VTN to

the Tenor.

The consequence of this asymmetric digit string length for sending vs. receiving

calls from the AT&T IP Flex Reach service requires that the Tenor be provisioned

with multiple DN’s for a given FAX machine (Channel/Port). To support

outbound calling (from Tenor) the full 10-digit TN/VTN must be configured for

the given channel/port. To support inbound calling to the Tenor, the channel/port

must also be configured with the appropriate subset of the full TN (4 to 7 digits)

or VTN (4 to 10 digits).

For the sample configuration documented here, Channel 1 is assigned a

10-digit TN (732-368-0416). When the FAX machine connected to Tenor

Channel 1 places a call to the AT&T IP Flex reach service it will include the 10-

digit TN (732-368-0416) in the SIP signaling message. When the AT&T IP Flex

Reach service routes a call to the FAX machine connected to the Tenor

Channel/Port 1 the SIP signaling message from AT&T will include a 4-digit

subset of the TN (0416).

At the Add DN Channel Map pop-up window, enter the following information.

Channel: 1 < --- Physical port used on Tenor

DN: 7323680416 < --- Phone Number (number provided by AT&T)

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Calling Name: Quintum FAX < --- Display Name

User Agent: 101 < --- User Agent defined in Step 13.

Public DN checked < --- default

Click OK to continue. At the DN Channel Map panel click Confirm/OK and the

sunburst icon implements the change.

Note:

Slot and Span are not relevant to the Analog Tenor.

Channel: Denotes the physical port that the analog device will be connected.

DN: TN number provided by AT&T. Populated in outgoing INVITE message (to

AT&T) as the user part of the URI in the From and Contact headers. On inbound

calls to Tenor, used to determine routing of calls to physical line. Should appear

as user part of Request URI of incoming INVITE.

Calling Name: Will appear as the Display Name in the From header in outgoing

INVITE messages.

Public DN: Indicates whether or not this is a Public DN

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17. It is necessary to define another DN Channel Map entry to provide the 4-digit

routing (0416) of calls to the FAX machine connected to Tenor Channel/Port 1.

Click the Add button.

18. At the Add DN Channel Map pop-up window, enter the following information.

Channel: 1 < --- Physical port used on Tenor

DN: 0416 < --- Phone Number (number provided by AT&T)

Calling Name: Tim Thornton< --- Display Name

User Agent: 101 < --- User Agent defined in Step Error! Reference

source not found.

Public DN checked < --- default

Click OK to continue. At the DN Channel Map panel click Confirm/OK and the

sunburst icon to implement the change.

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their respective owners.

Note that 0416 and 7323680416 are the two DN’s associated with channel 1 and

User Agent 101 (UA 101).

19. From the Advanced Explorer panel on the left, highlight the Gateway. Enter a

Description and check the SIP only radio button for the Outgoing IP Routing

field under the Gateway screen panel on the right.

Click Confirm/OK then the sunburst icon on the menu bar to implements

the change.

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their respective owners.

20. From the Advanced Explorer panel on the left, click on the + sign to expand the

Voice Codecs field. Highlight the Voice Codec-1 field. For FAX select the

G.711 codec.

Click Confirm/OK then the sunburst icon on the menu bar to implements

the change.

21. From the Advanced Explorer panel on the left, highlight the IP Routing Group-

default field under IP Routing Groups. Under the General tab in the IP

Routing Group-default panel on the right, select Out-of-Band RFC 2833 for

SIP Digit Relay from the drop down menu.

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22. Click on the ANI/FAX tab under the IP Routing Group-default panel on the

right. Select Relay ANI for Relay ANI from the drop down menu.

Select Pass-through for Default ANI Screen Indicator from the drop down

menu.

Select Relay ANI for Default ANI Presentation Indicator from the drop down

menu.

Select Relay CNAM in INVITE for Relay Calling Name from the drop down

menu.

Select G.711 Mu-law for Fax Relay from the drop down menu.

Select Disabled for Fax Modem Coding from the drop down menu.

Click Confirm/OK then the sunburst icon on the menu bar to implements

the change.

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their respective owners.

23. From the Advanced Explorer panel on the left, expand Circuit Configuration Æ Line Routing

Configuration Æ Line Circuit Routing Groups, and highlight the Line Circuit Routing

Group-phone field.

Click on the General tab under the Line Circuit Routing Group-phone panel on the right. From

the SIP User Agent drop down menu, select SIPUserAgent-101 and check the boxes for Overlap

Dial and Provide Progress Tone.

Click Confirm/OK then the sunburst icon on the menu bar to implements

the change.

Click the Call Services tab.

24. From the Call Services tab under the Line Circuit Routing Group-phone panel

on the right. Disable all Call Service because this is a FAX line.

Click Confirm/OK then the sunburst icon on the menu bar to implements

the change.

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25. Under the Advanced Explorer panel on the left, highlight the Phone (FXS)/Line

(FXO) Configuration. Check the box to enable Phone-Line 1.

Click Confirm/OK then the sunburst icon on the menu bar to implements

the change.

26. Under the Advanced Explorer panel on the left, expand Phone (FXS)/Line

(FXO) Configuration, and highlight the Analog interface-phone field.

Highlight Channel Group-phone then click Add.

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27. Enter a description “phone”for the Channel Group and click OK to continue.

28. In the Add Channel Group-Channel Group phone pop-up window, select the

following information.

Associated Signaling Group: CAS Signaling Group-phone

Associated Routing Group: Line Circuit Routing Group-phone

FXS Channel Assignment

Check radio button for 1

Click OK to complete.

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7. REMOTE CONFIGURATION

The CPE Router that provides connectivity to the AT&T trunk must be configured properly to allow

remote monitoring of the Tenor gateway as well as the one-X Quick Edition telephones. The gateway

and one of the one-X QE telephones need to be configured with a static IP address so that static port

mapping can be configured on the router.

The following steps will configure the static IP address on the one-X QE telephones. The steps need to

be executed on the phone itself.

Step Command Notes

Step 1

Go to Network Options

Click the Options button on the telephone.

From the screen menu, go to Options/System

Options/Network Options

Enter the administration password to

log into System Options.

Step 2

Change IP

Set IP Settings/Chg/Edit IP Address =

“172.16.4.20”

Make sure the IP assigned is from

the static IP address block and not

from the DHCP IP address block.

Step 3

Change Netmask

Set IP Settings/Chg/Edit Netmask=

“255.255.255.0”

Make sure the netmask is the one

configured in your router.

Step 4

Change Gateway

Set IP Settings/Chg/Edit Gateway =

“172.16.4.1”

Make sure the gateway is the IP

address of the router.

Step 5

Save the settings

Press IP Settings/Save

In Section 6.2 Step 1, find the instructions to configure the static IP address of the Quintum Tenor

gateway. Now create a mapping between the router’s external 5060 port and the internal Tenor

gateway so that incoming SIP signals can be routed from the AT&T trunk to the Tenor Gateway.

To access the web portal of one-X QE telephone, it is necessary to configure two more port mappings

on the router. One port is mapped to the http port (80) of the QE telephone while the port is mapped to

the https port (443). The following procedure will configure the port mapping on the router whether it is

a customer managed router or an AT&T managed router.

Step Command Notes

Step 1

Depending on the router it could be a

CLI interface or web based interface.

For remote management of the

router, you may have to configure the

IP addresses from which the router

can be managed.

Step 2

Set the port mapping for http port on the

router

Map port 80 on the public side to port 80

on the QE phone with the static IP.

Make sure port 80 is not assigned to

an http server other than the QE

telephones.

Step 3

Set the port mapping for https port on the

router

Map port 443 on the public side to port

443 on the QE phone with static IP

address.

Make sure port 443 is not used by

other internal servers except QE.

Step 4

Access the QE web portal from a remote

site

From a web-browser enter http://<wan ip

address of the router>/ and that should

redirect the request to the QE web portal

Only System Options on QE phone

are configurable from a remote site.

Step 5

Select System Options and enter the system

password

The remote configuration is only allowed for system options on the QE telephone --- individual phones

cannot be configured through this telephone. All of the configurations related to AT&T Flex Reach

solution and Quintum Tenor gateway are available through System Options in QE web portal.

The Tenor Survivable SIP Gateway (SSG) can also be configured and monitored remotely, in two ways.

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their respective owners.

One way to achieve this functionality without modifying the router is by using the Quintum Remote

Management Session Server (RMSS). The Remote Management Session Server resides either on the

public IP network or within the Service Provider DMZ. The RMSS sets up a secure management

channel between the Remote Management Session Server platform and the customer Tenor that may

be located behind a NAT firewall. After the Tenor SSG is configured with the RMSS’s IP address, the

Tenor will open a UDP session through the CPE router’s firewall (port 2300) to the RMSS. Then the

remote user can connect to the Tenor SSG through the RMSS server to perform system configuration,

performance monitoring, diagnostics, troubleshooting and remote upgrade functionality.

Another method for providing remote configuration and monitoring of the Tenor SSG is to configure port

mapping on the CPE router. After an external port (e.g. 8080) on the router is mapped to the Tenor

gateway’s management port (usually 8080), a remote user can access the Tenor gateway through that

router’s external mapped address (e.g. 207.15.13.45:8080).

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8. TROUBLESHOOTING

For technical support on the Quintum Tenor AF Survivable SIP Gateway,

contact Quintum at 877-435-7553, and also refer to

www.quintum.com.

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their respective owners.

9. ADDITIONAL REFERENCES

1. Avaya. 2006. Avaya one-X Quick Edition Release 3.0.0 System Administrator Guide, P/N16-

601412, Release 3.0.0, November 2006, Issue 1. Available from Avaya at

support.avaya.com/quickedition.

2. Tenor AF VoIP Multipath/Gateway Switch Product Guide, P/N 480-0084-00-11

http://www.quintum.com/support/products/2G/tenor_2G/sysdoc/TenorAFUserGuide.pdf

3. Tenor S Application Guide

http://www.quintum.com/support/products/2G/tenor_s/sysdoc/SSGAppNote.pdf

4. Tenor Configuration Manager/Tenor Monitor Product Guide. P/N 480-0028-00-05

http://www.quintum.com/support/mgmt/TenorConfigManagerUsersGuide.pdf

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their respective owners.

This Customer Configuration Guide ("CCG") is offered as a convenience to AT&T's

customers. The specifications and information regarding the product in this CCG are

subject to change without notice. All statements, information, and recommendations in

this CCG are believed to be accurate but are presented without warranty of any kind,

express or implied, and are provided “AS IS”. Users must take full responsibility for the

application of the specifications and information in this CCG.

In no event shall AT&T or its suppliers be liable for any indirect, special, consequential,

or incidental damages, including, without limitation, lost profits or loss or damage arising

out of the use or inability to use this CCG, even if AT&T or its suppliers have been

advised of the possibility of such damage.