Student Handbook
Foundation Program
UQ College Student Handbook
2
Emergency Contacts
Useful contacts
Department of Home Aairs
Brisbane Visa and Citizenship Oce
Ground Floor
299 Adelaide Street
Brisbane QLD 4000
Telephone (English): 13 18 81
Web: www.homeaairs.gov.au
Allianz Care OSHC
(for students with Allianz Care OSHC only)
Telephone Member Services and General
Enquiries: 13 OSHC (13 67 42)
Claims: 1800 651 349
24 Hour Emergency Helpline: 1800 814 781
The Allianz OSHC 24 Hour Emergency
Helpline can assist you with urgent medical
or legal advice. Interpreters are available.
Web: https://oshcallianzcare.com.au
Useful websites
Visit Brisbane
(events and things to do)
https://visitbrisbane.com.au
UQ College
https://uqcollege.uq.edu.au
The University of Queensland
https://uq.edu.au
Public Transport
https://translink.com.au
Google Maps
https://google.com/maps
UQ Union
https:
//uqu.com.au
In an emergency contact:
Police, Fire or Ambulance 000
UQ Security (24 hours)
+61 7 3365 3333
or
1800 800 123
(Toll free)
OSHC 24-hour emergency helpline for students with
AllianzCare OHSC
1800 814 781
UQ Counselling and Crisis line 1300 851 998
We recommend you save the emergency contacts on your mobile phones
UQ College Student Handbook 3
Contents
Contents
Emergency Contacts 2
Contents 3
Welcome from the CEO 4
Orientation 5
UQ College Student Portal 6
Getting Started 7
Computer & Internet Access 8
Helpful Apps 9
Academic Calendar 2022 10
Course information 12
Program Requirements 13
Methods of Assessment 14
Exams and Assessment 15
Learning Support 16
Learning Advisers 17
Safety and Security 18
Wellbeing 20
Health and Medical Services 21
OSHC (Health Insurance) 22
Information for under 18s 23
UQC Attendance Policy and Student Visa Requirements 24
International Students
Rights and Responsibilities 25
Student Conduct 26
Complaints and Appeals 27
Student Complaints and Appeals Process 28
Legal Assistance 29
Working in Australia 29
Public Transport 30
Mobile Phones 32
Cost of Living in Brisbane 33
UQ College Sta Contact Details 34
UQ College Student Handbook
4
Welcome from the CEO
Welcome to UQ College.
The friendly UQ College sta are eager to
make your student experience a positive
and beneficial one and we trust you will
enjoy learning with us, developing new
skills and knowledge.
This Student Handbook is designed to
introduce you to UQ College and give
you information on your enrolment with
us. As students you have a responsibility
to ensure all policies and procedures are
clearly understood and I encourage you
to seek clarification of anything that is not
clear.
Policies, procedures and guidelines can
be found at http://uqcollege.uq.edu.au/
about/policies-procedures and for any
updates on what is happening at UQ
College go to UQ College Facebook site.
www.facebook.com/uqcollege.
You can also contact the relevant UQC
sta below for:
• Academic Issues -
Scott Leisemann, UQ College Senior
Manager - Academic Pathways
Email: [email protected].edu.
au or to book an appointment please
call
(07) 3346 6770.
• To book an appointment with a
teacher (outside of classes), please
go to UQC Student Information, Level
4, Building 14 (Sir Llew Edwards
Building) between 8am and 5pm,
Monday to Friday.
Administrative Issues –
Please contact UQ College Student
Information.
Email: info@uqcollege.uq.edu.au or
telephone: (07) 3346 6770
We understand that adjusting to a new
culture and environment is exciting, but it
can also be challenging at times. We oer
a wide range of support services to help
you at every step of your journey. From
free English language support to weekly
social activities, our services are designed
to help you succeed in the classroom and
beyond.
Studying at an international university is
about more than the classroom experience.
It is about discovering a new culture,
meeting new people, establishing an
international network and having fun. We
look forward to assisting you to reach your
goals.
Julian Wilson - UQ College CEO
UQ College Student Handbook 5
Orientation is held prior to
commencing your program and it is
important you attend all sessions.
5 Top Tips
for Students
Orientation
During orientation you will:
• Meet UQ College sta
• Learn about Foundation Program
requirements
• Find out about support and services
available at UQ College and UQ
• Go on a campus tour and see the
university facilities
• Discover useful information about
living in Brisbane
First Week of Classes
Learning resources
In your first classes your teachers will
advise you about:
• The Learning resources for each
course
• Which textbooks are required
• How to access digital or hard copy
Workbooks
Communication
The College and your teachers will
communicate with you through:
• Emails to your student account
• Blackboard
• Please check both regularly!
Timetable Changes
Please note: Class changes may not be
possible and you will require special
circumstances for a change to be
considered.
email:
timetable@uqcollege.uq.edu.au
2. Come to class on time
and make sure you maintain
satisfactory attendance
1. Show respect to your
classmates and teachers
at all times
3. If you miss a class for any
reason, complete an Absence
Form in the UQC Student Portal
4. If you have study or personal
problems, ask for help at UQ
College Student Information
5. Student visa holders must
provide their details within 7
days of their arrival in Australia.
UQ College Student Handbook
6
When you accepted your oer to study at UQ College, you also received a username and
password access to the UQC Student Portal. The UQC portal gives you easy access to your
enrolment and study information at UQ College.
The main dashboard appears with the following buttons and functions:
Note: the button sequence will change depending on the areas you visit the most.
UQ College Student Portal
Y
ou can click the UQ College logo to return to the main dashboard at any time.
View or submit applications
to study at UQC
View documents
Make payments or view
outstanding fees
View enrolment, grades, and
attendance information
View your
timetable
Submit forms to UQC
Links to useful websites, including UQ
events and services
Update your contact information View your attendance
Documents
Timetable
Applications
Courses
Useful links Profile Attendance
Finance
Forms
Access documents made
available for download
View your schedule and access all
your upcoming events
View and track your applications
View and manage your courses,
including progress and attendance
Access to sites you may find useful Manage your profile View your attendance
View your financials, including
invoices & payments
Access all the forms required for
your study.
UQ College Student Handbook 7
Getting Started
UQ Student ID Card
You can use your card to:
• borrow items, print and photocopy at the UQ Library
• buy student tickets for selected cinemas and activities in Brisbane such as the
SouthBank Wheel of Brisbane or the Story Bridge Adventure Climb.
Please note that you cannot use your student card to pay student fares on public
transport.
Collect your student ID card
Complete the UQ College ID Card form. A QR code will be emailed to
you with your orientation invitation. When ready, UQ Student
Services will email you. Collect your ID card from Student Central
Building 42. Bring your passport with you.
Download the UQ SafeZone App
Connect directly with UQ security ocers or emergency services
for first aid or assistance in an emergency situation on-campus.
https://pf.uq.edu.au/unisafe/uqsafezone
Set up your OSHC app
Download the Allianz Care Cover, My OSHC Assistant App.
https://www.allianzcare.com.au/en/faqs/myhealth-app.html
With this application you can access your e-membership card,
update your personal details, submit a claim, locate your nearest
direct- billing doctor, contact the 24-hour helpline and access
a medical term translator.
Complete the UQ Academic Integrity Tutorial Modules
(AIM)
Login through the UQ Portal, access and complete the UQ Academic
Tutorial Modules on the edX (Edge) platform.
https://elearning.uq.edu.au/academic-integrity-modules
Set-up Learn.UQ Mobile
Keep up with your study by accessing your course materials whenever
and wherever you want. https://learn.uq.edu.au
UQ College Student Handbook
8
Computer & Internet Access
Get future ready at UQ
Digital Essentials is a series of online modules for you to quickly build
your digital skills so you can succeed in study and work. If you are new
to UQ, we suggest you begin with the recommended modules:
web.library.uq.edu.au/research-tools-techniques/digital-essentials
Username and Password
You will need your UQ student number
and password to access all computer and
internet facilities (including wifi)
on campus.
Before you start your program UQ will
send you an email with an ‘activation’
button to set your password.
If you did not receive the email, please visit
UQC Student Information on Level 4.
You must change your password before it
will work with the wifi on your device. To
change your password, go to
https//uq.edu.au/password
Using wifi on campus
To use wifi on campus:
1. Click “UQ” on the list of available wifi
networks
2. Enter your username as follows:
s_ _ _ _ _ _ _ (“s”, followed by the
first 7 digits of your 8 digit UQ
student number)
3. Enter the password you set through
the activation email.
Always protect your
personal information
Do not give your personal details
to strangers or phone callers.
Do not supply personal
information in emails to people
you don’t know.
Do not post personal details
online unless you are sure it is a
safe website.
UQ library computers
UQ College students can use the student
computers in UQ Libraries.
UQ Internet Policy
You need to know the UQ Internet policy
about acceptable use of the service.
You can find this policy at: https://ppl.app.
uq.edu. au/content/6.20.06-acceptable-
use-uq-ict-resources
Printing and photocopying
To use the printers and photocopiers in the
libraries, load print credit onto your Student
Card. For more information visit: https://
web.library.uq.edu.au/library-services/it/
print-scan-copy/
UQ College Student Handbook 9
Helpful Apps
UQ Maps
Free campus map on your smart phone
my.uq.edu.au/mobile-app
UQ SafeZone
Connect directly with UQ security ocers or emergency services for first
aid or assistance in an emergency situation on-campus.
https://campuses.uq.edu.au/information-and-services/security/safezone
Learn.UQ Mobile
Keep up with your study by accessing your course materials whenever
and wherever you want.
learn.uq.edu.au
MyTransLink
Access to real-time bus, train and ferry information to help plan your
travel.
translink.com.au
CellOPark
A smartphone app which allows you to pay for parking at UQ quickly and
easily.
cellopark.com.au
Free wireless internet (wifi) in Brisbane
Brisbane City Council provides free wireless internet
(wifi) access in public spaces across Brisbane.
For details visit: brisbane.qld.gov.au/things-to-
see-and-do/experiences-and-culture/free-wi-fi-in-
brisbane
UQ College Student Handbook
10
Course information
Elective Courses Contact hours per week
Accounting 4
Behavioural Science 4
Biology 5
Business Management 4
Chemistry 5
Design 4
Economics 4
Health and Nutrition 4
Humanities and Social Sciences 4
Information Technology 4
Physics 5
Research 4
Humanities and Social Sciences Contact hours per week
Academic English 7
Humanities and Social Sciences 4
Economics 4
Behavioural Science 4
Research 4
Students in the Foundation Program
study two core courses and three elective
courses. We will choose your electives
to meet the entry requirements for your
chosen undergraduate program.
Students in the Extended Foundation
Program will study an additional term of
Academic English and Mathematics prior
to commencing the Standard Foundation
Program.
A Humanities stream is recommended
for students who intend to study in the
Faculty of Humanities and Social Sciences.
Core Course Contact hours per week
Academic English 7
and
General Mathematics 5
or
Mathematical Methods 5
Sample Class Timetable
Your class timetables are available through a weblink which will be emailed to you prior
to week one.
Classes are held Monday - Friday (All times are subject to change)
Sample only
UQ College Student Handbook 11
Program Requirements
To fulfil the Foundation Program
Requirements students must achieve a
grade of 4 (Pass) or better in all 5 courses.
To be guaranteed entry to your preferred UQ
undergraduate program you must also:
• Achieve the relevant Grade Point
Average (GPA). You can check the
GPA required for your undergraduate
program here; and
• Achieve a grade of 5 (Credit) or better
in Academic English.
• All courses are graded on the
following scale:
How to calculate your GPA
GPA means Grade Point Average.
To calculate your GPA add all your course
grades and divide the total by the number
of courses.
For example, if you achieve these grades:
Your total grade in this example add up
to 27. The number of courses you have
completed is 5.
Therefore, your GPA would be:
27 ÷ 5 = 5.4
Grade % range
7 High Distinction 85-100%
6 Disctinction 75-84%
5 Credit 65-74%
4 Pass 50-64%
3 Marginal Fail 47-49%
2 Fail 24-46%
1 Low Fail 1-24%
Courses Grade
Academic English 5
General Mathematics 4
Biology 5
Health and Nutrition 4
Research 5
Total 27
Satisfactory Academic Progress
To maintain satisfactory academic progress in the Foundation Program a student must
achieve at least a passing grade in four or more courses in each term of study.
If you don’t achieve this requirement you will be considered at risk of not maintaining
satisfactory academic progress and your Academic Manager will work with you to identify
appropriate learning support strategies.
If you do not maintain satisfactory academic progress in the Foundation Program, UQ
College will advise you of its intention to report you to the Department of Home Aairs for
unsatisfactory academic progress.
You will be able to appeal this decision using the UQC Complaints and Appeals process
(page 27).
UQ College Student Handbook
12
Throughout the Foundation Program, your academic progress will be
carefully monitored and you will be given regular feedback by your teachers.
Assessment methods depend on each course and will include both formative
and summative assessment items.
Formative Assessment
Formative assessments are conducted
during the course and allow you to gauge
how well you are learning and indicate
possible areas where greater eort is
required. Formative assessment methods
include: in-class tests, on-line quizzes,
homework exercises, or practical tasks.
Summative assessment
Summative assessments assess your
understanding upon completion of
the learning experience and are those
tasks that contribute to your final grade.
Summative assessments include final
examinations and assignments.
Course Profiles
Assessment details, including notice of
which items contribute to the final grade,
are listed in the Course Profile for each
course. A student may request further
detailed feedback about their performance
on an assessment item by making a
written request to the Course Coordinator.
The Course Coordinator will then arrange
for the feedback to be provided to the
student within 5 working days.
Methods of Assessment
UQ College Student Handbook 13
Exams and Assessment
Academic Conduct
While undertaking studies at UQC,
including assessment and examinations,
students are expected to behave honestly
and ethically. Cheating is not acceptable.
For more information on academic
misconduct: https://ppl.app.uq.edu.au/
content/3.60.04-student-integrity-and-
misconduct
Late Assignments
It is your responsibility to ensure that all
assessment activities are completed on
time. Late assignment submissions, without
prior arrangement, are subject to penalties
and in some instances will not be marked.
Any application for an extension to an
assignment due date must be made to your
teacher BEFORE the due date. To apply
for an extension please navigate to the
‘Course Help’ menu on Blackboard.
Term 2 and Term 3
Examinations
Examinations are held over a 7-day period.
Only in exceptional circumstances can
students be allowed to sit examinations at
an earlier or later date.
Deferred Exams
Students may be eligible to sit a deferred
exam if there are compassionate or
compelling circumstances why they are
unable to attend an examination on the
scheduled date.
To apply for a deferred examination please
navigate to the ‘Course Help’ menu on
Blackboard.
Supplementary Examinations
If a student fails a course with a grade of 3,
they may be eligible for a Supplementary
Assessment.
Supplementary assessment can take
any form. Students who are eligible and
approved for supplementary assessment
are expected to be available to complete
the assessment during the Foundation
Program’s deferred and supplementary
exam period.
The highest grade that can be awarded
following supplementary assessment is a
4. Therefore supplementary assessment
cannot be used to achieve grades higher
than 4 for GPA purposes.
Appealing Academic
Outcomes
Students can request a review of
assessment outcomes. Please refer to the
Assessment Outcome Review Procedure for
more information on this process.
https://ppl.app.uq.edu.au/content/3.10.02-
assessment
UQ College Student Handbook
14
Libraries and study spaces
There are six libraries on campus. They
feature computers for students, 24-hour
study spaces, quiet areas, and friendly
sta to help you find what you need.
Workshops and online learning guides
can enhance your studies, develop your
assignment strategies, and help you
prepare for exams.
http://library.uq.edu.au
UQ Student Support
Students also have access to all UQ
student academic support services.
Workshops and online resources are
available in:
• General study skills
• Exam tips
• Assignment writing
• Group Work
https://my.uq.edu.au/information-and-
services/student-support/study-skills
Learning Support
UQ College is committed to assisting students to achieve their learning
potential. During the Foundation Program, students receive detailed and
timely feedback on their classroom work and their assessments.
Students also have a responsibility to
incorporate feedback into their learning. If
there is an area where you are not making
satisfactory progress, your teachers and
UQ College Learning Advisers can give you
extra learning support to further develop
your skills.
Where a student is identified as needing
assistance to make satisfactory academic
progress, the academic manager will
meet the student in order to develop an
individual study plan to assist the student
to meet their learning objectives.
During Orientation you will be provided
with information about the requirements
for satisfactory academic progress and the
intervention strategies that can be used to
assist you.
Learning Support
Our Learning Advisers are always there
to support you with specific skill areas
such as grammar and vocabulary. From
dedicated workshops to free one-on-one
tutoring sessions, they oer practical help
in a safe and friendly environment. Make
an appointment to see how they can help
you succeed in your studies.
https://my.uq.edu.au/contact/student-life/
how-learning-adviser-can-help
UQ College Student Handbook 15
Learning
Centre
General Purpose North Building (#39A), Level 2, Room 235
Opening hours: Monday to Friday - 9:15am to 4:15pm
The UQC Learning Centre is a collaborative learning space for
UQC students. It’s a great place to study and improve your
English skills, with lots of resources and access to Learning
Advisers who can provide free one-to-one tutoring or supervised
self-study sessions.
Learning Advisers
Book an appointment with your Teacher or a Learning Adviser
• Log in to https://studenthub.uq.edu.au with your UQ student number
and password
• Select ‘Appointments’
• Choose from the list of Advisers
• Book time & date
1. Choose an available time and day that suits you
2. Click ‘View appointment’ and ‘Book Now’
3. Write what you want to talk about in the ‘Add comment’ box.
4. You will receive an email confirming your appointment.
Arrive on time
Arrive for your appointment at the right time and on the right day.
Check your booking or email for details. Don’t be late!
Questions
I can’t get on the Student Hub website! What should I do?
Make sure you use your student number with the ‘s’ in front
of it as your login username. It’s also on your student card.
Make sure you are not using Safari in ‘incognito mode’.
If you still can’t get on, see UQC Student Information on Level 4 for help.
Talking to an Academic Manager
or Learning Adviser at UQ College
UQ College Student Handbook
16
Safety on campus
Download the free UQ Safe Zone app to connect directly with UQ Security for first-
aid support or assistance in an emergency: pf.uq.edu.au/unisafe/uqsafezone
Make sure you know how to access the emergency button.
Call 1800 800 123 to ask for a security ocer to escort you if you are walking in quiet
areas on campus at night.
You can also use the Unisafe bus to travel around campus late at night.
Safety and Security
Look after your valuable items
• Keep your wallet, phone, passport,
keys and other valuable items with
you at all times.
• Do not leave valuable items in UQC
classrooms during class break times.
• UQC recommends that students
purchase travel insurance for all
valuable items.
UQC Emergency procedures
If the emergency alarm sounds during
class time:
• Follow the instructions of your
teacher or UQC sta member.
• Go to the grassed area opposite the
UQC building. Find your teacher
and stay with your class.
If the emergency alarm sounds during
break time, leave the building immediately.
Protect yourself from identity crime
• Never give your personal details to
strangers or phone callers.
• Never supply your personal details in
emails to people you don’t know.
• Never post personal details online
unless you are sure it is a safe website.
Beware of callers
• Pretending to be from the police,
Australian Taxation Oce, or the
Department of Home Aairs.
• Threatening you into paying money or
sharing your personal details.
• Oering a cheaper way to pay tuition
fees, or asking you to transfer money
for accommodation before you see
the property, or for other services.
Legal advice
If you need help with a legal matter there
are free support services for students.
Contact the UQ Union Legal Service:
https://uqu.com.au/student-support/legal
Remember: Never use
the elevators during an
emergency evacuation.
UQ College Student Handbook 17
Safety in Brisbane
Brisbane is a safe and welcoming city.
However, when you are visiting any new
city, it is important to follow a few simple
tips to stay safe.
• Try not to go out or travel by yourself,
especially at night. Where possible,
stay with your friends.
• At night, walk in busy areas with good
lighting. Keep your bag close to your
body at all times.
• Before you leave home, always check
Translink.com.au to make sure you
know how to get home and what time
the last bus or train leaves at night.
There are limited services during
weeknights in Brisbane.
• Never accept a car ride from a stranger.
• Use marked pedestrian crossings to
ensure your safety when crossing
roads.
• Remember that wearing headphones
or using a mobile phone reduces your
personal safety.
Emergency contact numbers
000
for emergency or
life-threatening situation
UQ Security
+61 7 3365 3333
for on-campus emergencies
If you need police to help you
with a situation that is not an
emergency, phone 131 444
Sun safety
In Australia it is very important that you
protect yourself from the sun as it contains
harmful UV rays. To prevent
sun damage:
• Wear clothing that covers as much
skin as possible, a hat that protects
your face, head, neck and ears, and
sunglasses.
• Use a broad-spectrum, water-
resistant SPF30+ sunscreen. Put it on
20 minutes before you go outdoors
and every two hours afterwards.
• Stay in the shade – especially
between 11am and 3pm.
• Drink lots of water.
Swim Safety
Australian beaches can be a fun but
always look for the safe places to
swim.
F
Find the red and
yellow flags and swim
between them.
L
Look at, understand
and obey the safety
signs.
A
Ask a lifeguard or life-
saver for advice before
you enter the water.
G
Get a friend to swim
with you.
S
Stick your hand up, stay
calm and call for help if
you get into trouble.
UQ College Student Handbook
18
If you would like help
Phone +61 7 3365 1704
or book online:
uq.edu.au/student-services/
counselling-services
Or you can visit Student
Services in Building #21D
UQC Student Information on
Level 4 can also assist you
24/7 help
UQ Counselling and Crisis
Line: 1300 851 998
Lifeline also oers
crisis support: 13 11 14
1800RESPECT
(1800 737 732)
1800QSTUDY
(1800 778 839)
Counselling
Studying in Australia brings lots of
changes and these can aect the way you
feel.
If you feel stressed or homesick, or if you
cannot sleep and feel sad, free help is
available to you.
UQ oers free private appointments, with
a professional counsellor which can help
improve your mental health, or personal
relationships.
A counsellor will listen to your problems
and work with you to identify actions that
are right for you.
Anything that you say will be kept in
confidence and will not aect your
academic record.
Students do not have to pay a fee for any
services a UQ Counsellor provides.
Safe relationships
At UQ and UQC we want to ensure that
the campus is a safe and respectful
environment for our students.
Bullying, harassment and sexual
misconduct are not tolerated.
If someone in a relationship tries to force
you to do something that you don’t want
to do, remember that it’s not okay.
If this has happened to you, support is
available at UQ. The UQ Sexual misconduct
Unit (SMSU) provides confidential
assistance for students.
UQ Sexual Misconduct Support Unit
+61 7 3443 1000
respect.uq.edu.au/support
Wellbeing
UQ College Student Handbook 19
If you are sick during class
If students require basic first aid during
class they should go to UQC Student
Information. First Aid Ocers may be able
to help with small treatments such as band
aids or bandaging a cut. First Aid Ocers
cannot dispense any oral medication,
including painkillers.
If you are sick on campus
Book an appointment online at
uqhealthcare.org.au or go to UQC Student
Information on Level 4 for assistance with
making an appointment at UQ Health Care
(UQHC).
UQHC can get very busy. If it is not an
emergency we recommend you visit a
doctor near your home.
The UQHC is located at:
Level 1, Gordon Greenwood Building (#32),
Union Road
+61 7 3365 6210
The UQHC is free for students who have
Overseas Student Health Cover (OSHC).
You must take your card or have the OSHC
App to show you have cover. Medicine can
be bought from the Campus Pharmacy in
the Union Court.
If you need to go to hospital
Visit your local doctor or medical centre
for things like minor coughs, flu and
stomachaches.
If you are very sick or injured, take a taxi to
‘Emergency’ at the nearest hospital.
Only use an ambulance to take you to
hospital for a life-threatening accident or
illness.
If you need an ambulance, call 000.
If you are sick at home
Call a local doctor to make an appointment.
If you are sick during the night phone a
local doctor. An answering service will tell
you how to contact a night-time medical
service.
After-hours doctors
There are a number of services for after-
hours doctors:
• 13SICK: 13 74 25
• Dial A Home Doctor: 1300 980 980
• Australian After Hours Doctors:
1300 466 337
• Allianz OSHC holders can also use
Doctors on Demand in the Allianz app.
Indooroopilly Medical Centre
Suite 5, 66 Station Road, Indooroopilly
T: +61 7 3878 3733
Myhealth Medical Centre
Toowong Village
9 Sherwood Road, Toowong
T: +61 7 3217 8033
Taringa 7-Day Medical Practice
15 Morrow Street, Taringa
T: +61 7 3870 7239
UQ Healthcare Annerley
4/20 Cornwall Street, Woolloongabba
T: +61 7 3346 1122
7 Day CBD Medical Centre
245 Albert Street, Brisbane
T:+61 7 3211 3611
Contact details for some local doctors
Health and Medical Services
UQ College Student Handbook
20
If you requested OSHC with your
oer, your OSHC is provided by
Allianz Care.
You will receive an email from Allianz
OSHC with your policy number before your
program start date.
To access your account you need your
policy number and the email address
you provided on your application.
Use this application to access your
E-membership card, update your personal
details, submit a claim, locate your nearest
direct-billing doctor, contact the 24-hour
helpline and access a medical translator.
Help with OSHC provided by Allianz
Care
An Allianz Care representative is available
on campus most weekdays: Student
Central, Building 42.
To activate your account visit
sonderau.com/uq
Questions? Please email Sonder at
customerservice@sonderaustralia.com
Sonder is a 24/7 safety
service
for students with
Allianz OSHC
Contact Allianz Care
Member Services and
General Enquiries
13 67 42
Claims
1800 651 349
24 Hour Emergency Helpline
1800 814 781
Postal Address
Allianz Care OSHC Locked Bag 3001
Toowong QLD 4066
Visit oshcallianzcare.com.au
For information about your cover.
Download the Allianz OSHCApp:
oshcallianzcare.com.au/app
OSHC (Health Insurance)
UQ College Student Handbook 21
Information for under 18s
Contact
details
Coordinator: Claire Craven
ISSP office in Building 42
Ph. 0405 766 017
Email [email protected]
Emergencies and afterhours:
UQ Security 3365 3333 or
1800 800 123
UQ College afterhours contact:
Neil Marsh
Ph. 0428 266 170
UQ Supervision Program (ISSP)
This program is for international students
living in Australia who are under 18 years
of age when starting at UQC, and who
are not living with a parent or approved
relative or legal guardian.
The Supervision Program provides a range
of services aimed at helping you feel safe,
settled and supported through your first
weeks and beyond. You will participate in
weekly sessions and workshops to support
you with your studies. Including:
• Orientation
• Academic preparation
• Study and life skills
• Individual appointments with the
Supervision Coordinator
Your Supervision Program Coordinator will
keep in regular contact with you to oer
assistance and support. Please contact the
Supervision Program if:
• You have any safety, welfare or
accommodation concerns.
• You experience a medical condition.
Illness or injury.
• You are worried about your course
content or assessments.
• You would like additional support or
advice on any issues.
UQ College Student Handbook
22
What is my attendance period?
Attendance is calculated in each program
for which you have a Confirmation of
Enrolment (CoE). You are required to
maintain a minimum of 80% attendance in
your scheduled classes in the Foundation
Program.
How is my attendance recorded?
Attendance is marked by your teacher at
the beginning of every class. If you arrive
more than 20 minutes late to class, or
leave any class for more than 20 minutes
you will be marked absent for that class.
Any class you miss is counted as an
absence, even when due to illness.
What happens if my attendance
is too low?
1. If your attendance falls below 85%
our sta will need to meet you
and provide you with advice.
2. If you do not achieve 80% attendance
by the end of your course you may
be reported to the Department of
Home Aairs (DHA) for unsatisfactory
attendance.
What happens if I miss a class?
If you are going to be absent for more
than two consecutive days, you must get
approval from UQC. If you are absent due
to illness, please email support@uqcollege.
uq.edu.au.
We understand that there are
circumstances when you are physically
unable to attend a class due to illness or
injury. In these cases, medical certificates
provide confirmation of the legitimate
reason for a student’s absence which may
be used as evidence in further attendance
and enrolment decisions.
You will also need to complete an Absence
Form in the UQC student portal and attach
your medical certificate.
Please note, providing evidence for
ongoing absence does not change your
attendance percentage.
Who should I tell about my on-
going health condition?
If you suer from a long-term illness or
injury, including mental health issues, you
should notify a UQC Student Counsellor at
the start of your enrolment.
Early notification allows UQC sta to
keep this in consideration when making
decisions.
The UQC Attendance Policy requires all students to attend a minimum of 80%
of classes during their Foundation Program.
UQC Attendance Policy and
Student Visa Requirements
UQ College Student Handbook 23
International students also have
responsibilities under the National Code:
• You must hold a valid visa with study
rights for the duration of your stay in
Australia
• You must maintain your OSHC for the
duration of your stay in Australia
• You must inform UQC within 7 days if
your contact details change
• You should complete your study
within the duration of your CoE
• You must maintain satisfactory
academic progress in your
Foundation Program
• You must maintain satisfactory
attendance in your Foundation
Program
• Requests to defer or suspend studies
will only be approved in limited
circumstances
• Requests to transfer to another
provider will not be approved until
you have completed six months of
your principal UQ Program
• Students under 18 years of age must
have approval from UQC prior to
changing accommodation or welfare
arrangements
• You must comply with the
employment conditions on your visa
If you have to cancel, suspend or defer
your program, or would like to transfer to
another institution, we recommend you
visit our website for our current policies
and forms uqcollege.uq.edu.au/about/
policies-procedures
Please visit UQC Student Information
on Level 4 if you require any further
information. An appointment can be
arranged with the Academic Manager if
you wish to discuss the circumstances
around your request.
If your enrolment is cancelled by UQC as a
result of unsatisfactory academic progress,
or unsatisfactory attendance, you are in
breach of student condition 8202. This
breach has serious implications for your
student visa and future study options in
Australia.
ESOS and the National Code of
Practice
The provision of education to
international students is regulated by
the Australian Government through
the Education Services for Overseas
Student Act 2000 (ESOS).
The National Code of Practice is
established under the ESOS Act and
specifies the standards for courses
and services that UQ College is
required to meet and students can
expect to be delivered.
In addition UQ College also has
responsibilities that relate to the
welfare of its students and the sta of
the College.
International Students
Rights and Responsibilities
UQ College Student Handbook
24
Student Code of Conduct/Charter
Students are expected to conduct
themselves in a manner consistent with
the standards of behaviour set out in the
UQC Student Charter. These standards
of behaviour are intended to promote
the highest standards of honesty and
academic integrity and to promote the
good order and management of the
University and UQ College.
Students must ensure that they:
• treat other members of UQC and the
University community with respect
and courtesy;
• avoid behaviour which might
be perceived as discrimination,
harassment or bullying;
• respect University property and
facilities;
• only submit work that is their own or
that correctly acknowledges the ideas
or words of others;
• avoid lending original work to others;
• comply with assessment policies and
rules;
• understand what is appropriate
academic referencing and the
consequences of incorrect
referencing;
• do not collude with fellow students
when completing individual
assessment items;
• Complete the academic integrity
online tutorial within their first week
of study.
Diversity and Inclusion
UQ College is committed to providing
an environment in which students
and sta should not be subjected to
behaviours, practices or processes
that may constitute discrimination,
harassment, or victimisation. If you have
any enquiries regarding discrimination or
harassment please contact the UQ College
Discrimination and Harassment Contact
Ocer.
[email protected].edu.au
The full UQC Student Code of
Conduct/Charter may be found
here:
UQC Student Charter
Student Conduct
UQ College Student Handbook 25
There may be occasions when you disagree (have a grievance) with a
member of UQC sta, or one of our policies. To help you resolve the issue, if
you have a complaint please see UQC Student Information on level 4.
Full details:
UQC Student Complaints and Appeals Policy
Step 1: Informal resolution
Where appropriate, students are encouraged to resolve the issue
informally.
Step 2: Formal resolution
If the issue cannot be resolved informally, you can submit a Complaints
and Appeals form through the UQC Student Portal or access from the
UQC website.
You will receive a decision in writing within 20 working days.
Step 3: Appeals
If your complaint or appeal remains unresolved after Steps 1 and 2, you
may appeal to the UQC CEO within 10 working days of notification of the
decision. You must explain why you think the decision was incorrect and
provide additional documentation to support your claim.
External appeal
At no cost you may also take your complaint to an external agency for
an independent review.
ombudsman.qld.gov.au
Complaints and Appeals
UQ College Student Handbook
26
The flow chart describes the steps you should take to resolve a grievance, or
to appeal a decision.
If, after completing the UQC Student Complaints and Appeals process, you remain
dissatisfied with the outcome, you have a further 10 working days in which you may take
your complaint, at no cost to yourself, to an independent external body:
Queensland Ombudsman
ombudsman.qld.gov.au
The Ombudsman would normally focus on issues of procedural compliance or fairness
in the decision-making process rather than matters concerning academic judgement.
The Ombudsman may decline to investigate complaint if you have not first attempted to
resolve the problem through the UQC Student Complaints and Appeals process.
Appealing to an independent external agency
START
Complaints and Appeals can be made
in person, by email, over the phone,
in writing, or from the website.
ACKNOWLEDGEMENT
Will be acknowledged in writing
within 5 working days.
INVESTIGATIONS
LODGE AN
APPEAL
GO TO EXTERNAL
SOURCES
CEO determines the root cause,
corrective and preventive actions
RETROSPECTIVE
Securely and confidently
store information
DOCUMENTATION
OUTCOME
DETERMINED
OUTCOME
CONFIRMATION
The outcome will be confirmed in
writing to all relevant parties
PARTIES NOT SATISFIED
WITH THE OUTCOME
PARTIES SATISFIED
WITH THE OUTCOME
END
Assessment appeals must
be made within
20 days of
the assessment decision
20D
20D
Resolution achieved
in 14 working days
14D
Unless WHS or welfare issues demand,
no action on enrolment will be taken
while an investigation is occuring
5D
2
20
!
20D
Student Complaints and
Appeals Process
UQ College Student Handbook 27
Legal Assistance
Need help with a legal matter?
If you are feeling stressed, nervous or
anxious about a legal matter or are
concerned about something and are not
sure where to go, UQU Student Advocacy
& Support can help. Our Solicitor can assist
you with a range of legal matters.
The service provided is independent,
confidential, free and accessible to all UQ
students who are currently enrolled.
Legal Appointments Available
https://www.uqu.com.au/student-support/
legal
By accessing this link, you can make an
appointment for one of the following:
• General legal advice/referrals
• Criminal & civil disputes
• Consumer complaints
• Residential tenancy agreements
• Family law matters
• Intellectual property
• Motor vehicle accidents
• Your rights at work
Working in Australia
Can I work on my student visa?
Most international students with a student visa are allowed to work while studying in
Australia.
Check your visa conditions. For a student visa (subclass 500), you can only work up to a
maximum of 40 hours per fortnight during UQC terms, and full-time during holidays.
To be able to work in Australia you must have a Tax File Number (TFN). You can apply for a
TFN yourself through the Australian Tax Oce:
Ph 13 28 61
ato.gov.au
Please note: if you’re under 21 years of age you are considered a ‘junior employee’. The
Junior Pay Rates are set at a percentage of the relevant adult pay rate, depending on your
age. You can check the Junior Pay Rates on the Fair Work Ombudsman’s website.
Link to: International students fact sheet fairwork.gov.au
UQ College Student Handbook
28
General information
Brisbane’s public transport system
includes buses, trains, City Cats
(river ferries) which you can use to travel
to the UQ campus and around Brisbane.
The average weekly cost for transport is
AU$45.00 and varies according to the
number of zones travelled.
It is a good idea to download the MyTrans
Link app on your phone when you arrive
so you can check your bus and train
timetables. This app is available from the
App Store and Google Play.
translink.com.au/plan-your-journey/
mytranslink
Where can I buy and add credit to
my go card?
• Selected newsagents.
• 7-Eleven stores.
• Train stations where you see the
‘top-up’ symbol.
• Translink fare machines at train
stations and busway stations.
• Financial top-up amounts can be
added to your registered go card
online at gocard.translink.com.au/
webtix
• Visit the following link to find a
retailer close to your accommodation
that sells go cards: translink.com.au/
tickets-and-fares/go-card/buy-and-
top-up
How much do I pay?
Unfortunately UQC students cannot
purchase student tickets for bus, train,
or CityCat fares with a UQC student
card. If you make eight (8) paid go card
journeys in a week (Monday to Sunday),
you will receive 50% o all other trips for
the remainder of the week. This will be
calculated automatically when you ‘touch
on’ and ‘touch o’ the bus, train or ferry.
Go card for trains, buses and ferries
• It is recommended that you purchase
a go card when you arrive in Brisbane.
• A translink go card covers Brisbane,
the Sunshine Coast and Gold Coast
regions.
• Ensure you ‘touch on’ and ‘touch o’
with your go card (on the bus), trains
(on the platforms), CityCat (on the
CityCat) at the beginning and
end of your journey.
Public Transport
UQ College Student Handbook 29
More information
For transport information in selected
languages visit translink.com.au/languages
or call 13 12 30 to speak
with an interpreter.
Airtrain
The Airtrain travels from all downtown
stations* to Brisbane Airport (International
and Domestic terminals). Airtrains depart
every 15 minutes during peak times and
every 30 minutes o-peak.
Tickets are available online at
airtrain.com.au or from train stations.
*Bowen Hills, Roma St, Brunswick St,
Central,South Brisbane, South Bank.
Information, ticket prices and timetables:
airtrain.com.au
More information, timetables and
journey planner
13 12 30
(24 hours a day 7 days a week)
translink.com.au
Rideshare
Prices start at $2.50 for the
initial fee, and $0.38 per minute.
Please note that prices will vary
according to the service chosen.
Shebah is Australia’s first
ride-sharing service created by
women for women. Download the
Shebah app from the Google Play
Store of App store.
shebah.com.au
Taxi options
Fares vary due to distance,
trac conditions and time,
however, a fare to Brisbane’s CBD
from Brisbane Airport will be
approximately AU$33
plus a AU$3 fee.
For further information on fares
and bookings, you can visit the
Black & White Cabs website.
blackandwhitecabs.com.au
Taxis and
Rideshare
UQ College Student Handbook
30
Local SIM card
We suggest you purchase a local SIM
card soon after you arrive, so that you
can communicate with family and friends,
and also use in an emergency. A local SIM
card will also avoid international roaming
charges.
Major SIM cards and pricing information
for phone calls, SMS and data can be
found at some newsagents or at mobile
phone kiosks in most major shopping
centres. The major phone companies in
Australia are Telstra, Optus, and Vodafone.
Some suppliers also sell SIM cards over the
internet.
If you have requested an airport transfer
please do not purchase your SIM card on
arrival at the Brisbane airport terminal.
Buying and activating a SIM card in
Australia is not a quick process, and may
cause you to miss your vehicle transfer.
If you wish to use a local SIM card to call
your home country, please check the
international call access and international
call rates for the SIM card you intend to
purchase. You may find the mobile phone
plan comparison website useful for this
purpose:
whistleout.com.au/Mobile Phones
Phone cards
A large selection of discounted domestic
and international telephone cards are
available from newsagents and retail
outlets in Brisbane.
Mobile Phones
Mobile Phone Use in Class
Please turn your phone to
silent in class.
It is OK to use your phone as a dictionary in class.
Your teacher may ask you to use your phone as a
learning tool. Your teacher will direct you.
Texting, making calls, and recording lessons
are not acceptable under any circumstances.
UQ College Student Handbook 31
Cost of Living in Brisbane
STUDENT LIVING
IN ON-CAMPUS
COLLEGE
STUDENT LIVING
OFF-CAMPUS
FAMILY (TWO
ADULTS, ONE
CHILD) LIVING OFF-
CAMPUS
Rent
$205
0-$3000*
$84
0-$2480
$
2640-$3000
Food included
$560-$
1120
$1
300-$1600
Utilities
(gas and electricity)
included
$17
0-$215**
$200
-$415
Mobile phone /
internet
$80-$120
$45
-$125
$
90-$320
Public transport
$90-$120 $90-$1
20
$
270-$360
TOTAL
$2185 - $3245 $1705 - $4060
$4500 - $5695
* Cost of fully catered accommodation including utilities vary from residential college to
college.
**Many student accommodation providers include electricity, gas and internet costs in
rent; however, check with your provider to be sure. This table should be taken as a guide
only.
For the most accurate cost of living, visit:
future-students.uq.edu.au/university-life/living-in-brisbane/cost-living
RENTAL ACCOMODATION
studystays.com.au
UQC students can access the
online Rentals Database. For
more information visit the UQ
Accommodation website at
my.uq.edu.au/studentsupport/
accommodation
Before you sign a lease, take it to UQ
Accommodation Services and ask
them to check it for you.
UQ College Student Handbook
32
Chief Executive Ocer
Mr Julian Wilson
j.[email protected].edu.au
+61 7 3346 6700
Student Administration
UQC Student Information
info@uqcollege.uq.edu.au
+ 61 7 3346 6770
Academic Sta
Senior Manager - Academic Pathways
Mr Scott Leisemann
[email protected].edu.au
+61 7 3346 6770
Academic Manager
Mr Ash Moor
[email protected].edu.au
+61 7 3346 6770
Academic Manager
Mr Andrew Cowan
a.cow[email protected]
+61 7 3346 6770
Teachers
If you need to talk to a teacher
please view the consultation times on
Blackboard to see when teachers are
available.
For assistance
Personal matters, safety and wellbeing
[email protected].edu.au
Enrolments, fee payments, cancellations
and refunds
admissions@uqcollege.uq.edu.au
Attendance
[email protected].edu.au
+61 7 3346 6770
Complaints and appeals
+61 7 3346 6770
Queensland students
Queensland students can access a range of support services including free resources
and information, access to student support ocers, workshops and events through the
Queensland Student Hub Network, and 24-hour phone support through - Queensland’s
international student support hotline. This is a free service run by the Queensland State
Government and students can contact the hotline for assistance or general enquiries:
1800 778 839
https://www.studyqueensland.qld.gov.au/Live/Student-Support
UQ College Sta Contact Details
UQ College Student Handbook 33
Contact us
UQ College
Level 4, Sir Llew Edwards Building
(#14) The University of Queensland
Corner University Drive and Campbell Road
St Lucia 4072 QLD
T: + 61 7 3346 6770
F: + 61 7 3346 6771
E: info@uqcollege.uq.edu.au
W: uqcollege.uq.edu.au
Emergencies only
+61 7 3365 3333
uqcollege
uq.college
UQ College CRICOS Code 04039H.
UQ College is the registered provider of the
ELICOS and Foundation Programs for the
University of Queensland
