6
3.19 If you have a valid Travelcard on your Oyster card which only covers the start or end of your
journey, or only an intermediate section of it, you can use pay as you go to pay for that part (or
those parts) of your journey not covered by your Travelcard, provided that your journey starts,
finishes and takes place entirely within the London National Rail Pay As You Go Area. To
ensure that you are charged the appropriate pay as you go fare and that the daily cap will, if
appropriate, be applied, you must touch in at the start and touch out at the end of your journey
when using pay as you go.
3.20 If you are using an Oyster card with a Travelcard season ticket on it and you are travelling on a
Train Company service to a station beyond the availability of your Travelcard season ticket,
but within the London National Rail Pay As You Go Area, you must touch in before you start
your journey and have sufficient pay as you go credit on your card to cover the cost of the
additional travel. If you fail to touch in at the start of your journey, or have insufficient pay as
you go credit, you may be issued with a penalty fare or be prosecuted.
3.21 If, as a result of service disruption or planned engineering works, you use an alternative route
for your journey, the amount deducted from your pay as you go balance will be the fare
appropriate for the services and zones you actually use. You may be entitled to compensation
for any delays according to the provisions of the Train Company’s Passenger Charter. Please
contact the relevant Train Company customer relations department for details.
3.22 Daily capping: If you use pay as you go to make several journeys in the same day, if your
journeys are within Zones 1-6 the total price you pay will not exceed the cost of 1/5
th
of the
equivalent 7 Day Travelcard price (based on the 7 Day Travelcard price including Zone 1). If
your journeys are not wholly within Zones 1-6, the total price you pay will not exceed the cost
of the Anytime Day Travelcard fare if any of your travel was at peak time, or the cost of an Off-
Peak Day Travelcard, if all your travel was made entirely at times when Off-Peak Day
Travelcards are valid. Tickets bought, using your pay as you go credit, for use on
Southeastern High Speed services between St Pancras International and Stratford
International, river bus services, or the Emirates Air Line will not count towards any daily cap.
3.23 Even when you have travelled sufficiently to be eligible for a daily cap to be applied, you must
continue to touch your Oyster card on a yellow card reader at the stations where you start and
end each journey. If you do not do so, you may pay more than the appropriate daily cap, or be
liable to a penalty fare or you may be prosecuted.
4. Failed Oyster cards
4.1 If your Oyster card is damaged or will not work on the yellow or pink card readers it will be
deemed to have failed, and will be replaced free of charge. You may request a replacement at
any London Underground station ticket office, by going to tfl.gov.uk/oyster, or by calling TfL
Customer Services.
In order for your replacement card to be issued, you will need to provide details about any
Travelcard season ticket(s) and/or pay as you go credit on the card. If the replacement Oyster
card contains a Travelcard season ticket, this will be issued subject to TfL’s Conditions of
Carriage, subject to you not suffering any loss as a result of this.
4.2 If a replacement Oyster card is issued based on the details you have supplied, and TfL later
finds that there are errors in the information you have given, action may be taken to correct the